Good Morning! My name is Nannette Bringard, I am currently the accountant for Deluca Liquor & Wine and Coors of Las Vegas and I oversee the Credit and Accounts Receivable Department as well. I recently obtained my Bachelors of Science in Accounting at the University of Phoenix and am currently pursuing my MBA. I also just started a new partnership, Vegas Valley Accounting, where my partner and I will be assisting small business owners and private individuals with a variety of accounting services. In my free time, I love to paint and decorate my house, play in my pond and accessorize my yard, go camping, hang out with family and friends, and occasionally sit and watch tv. I enjoy playing with numbers and making sure that everything is in balance. My collection practices might be a little different than others, I don’t play hard ball – instead I like to find win-win strategies that work. I am firm in my expectations, I work with my customers but I don’t let them take advantage of the situation, at the end of the day my performance is judged on the past due balances that are reflected on our agings. Along with keeping the customers happy I have to keep my number one customer happy as well – my boss. Today I am going to take you through the collection process, starting with the credit application and ending with a variety of collection options and resources to help you perform your job the best that you can.