Today, consumers expect retailers to engage and interact with them in the ways that best cater to their habits. Guy Courtin, Vice President and Principal Analyst at Constellation Research, has made his career defining a holistic view of B2B and B2C supply chain of goods and services. This session focuses on the touchpoints between the consumer, whether it's the individual at the B2C level or entities at the B2B level, and the commerce supply chain. As shoppers become more accustomed to multi-channel delivery, he predicts that the distinction between ”omnichannel commerce” and just plain ”commerce” will slowly erode. Hear Guy speak about the future of supply chain plannning in B2B and B2C companies, and how technology can assist in making this digital distruption a reality.

2. #AnaplanHub16

3. Smarter planning apps
for numbers-driven
companies

4. #AnaplanHub16
The shifting digital sands
Guy F. Courtin
Vice President & Principal Analyst
March 2016
Consumer empowerment, digital disruption and
your supply chain.

5. #AnaplanHub16
Where will your business be in 2025

6. #AnaplanHub16
6
52% of the Fortune 500 firms
since 2000 are gone

7. #AnaplanHub16
S&P 500 average life span
1958 – 61 years
1980 – 25 years
2015 – 18 years

8. #AnaplanHub16
Digital creates winner takes it all
Overall Market Share Percentage of Profits
Leaders
Rest
Leaders
Rest
69.8% 77.1%
Being in the game early is even more critical

9. #AnaplanHub16

10. © 2010-2016 Constellation Research, Inc. All rights reserved.
“A digital divide exists
between the organizations
who have built digital
business models and
everyone else.” (2013)

11. #AnaplanHub16
The Leap From
Incremental To
Transformational
Business Models

12. #AnaplanHub16
Incremental innovation is table stakes and
expected in the market

13. #AnaplanHub16
Transformational innovation is breakthrough and
disrupts markets

14. #AnaplanHub16
Pace of change is fierce as business models
converge, competitors pop up from nowhere

15. #AnaplanHub16
Xiaomi is after Samsung

16. #AnaplanHub16
Incremental v transformational

17. #AnaplanHub16
“Companies don’t compete,
supply chains compete.”

18. #AnaplanHub16
Let’s level set…about your
supply chain

19. #AnaplanHub16
Disruptions will always be present

20. #AnaplanHub16
Your plans are always wrong

21. #AnaplanHub16
Consumers are more empowered

22. #AnaplanHub16
Perfect storm for the consumer
 Consumers have a voice – social
 Consumers have reach – mobile
 Consumers have choice – internet
 Consumers have expectation – Amazon
No distinction between B2B and B2C

23. #AnaplanHub16
Major digital drivers
90% of data
created in last
2 years 2014,
1 year 2015,
1 sec 2020
80 Billion
sensors in
“things” by
2020
100M viral
connections
per minute by
2020
7.22b mobile
devices and
7.2 people
globally

24. Can your supply chain support a customer segment of one or
mass personalization at scale?

25. #AnaplanHub16

26. Digital disruption is more than just a
technology shift, it’s new business models built
on data
26

27. #AnaplanHub16
Tech convergence powers digital disruption
Mobile Social Cloud Big Data IoT 3D Printing Robotics
Design Thinking Inspired User Experience

28. #AnaplanHub16
Discuss the impact on supply chains
Slide to discuss how the acceleration of changes due to digital
coupled with growing consumer has forced supply chains to
become even more nimble

29. Your supply chain must be ready - disrupt or be disrupted

30. #AnaplanHub16
Digital and an empowered consumer
drives changes at the edges of the
network…and creates new business
models.

31. © 2010-2016 Constellation Research, Inc. All rights reserved. 31© CONSTELLATION RESEARCH, INC. 2010 – 2015 ALL

32. #AnaplanHub16
How fast can you adapt?
• Your plans will be wrong…
• How fast can you identify a divergence from your plan?
• How rapidly can you identify a solution?
• How quickly can you implement this solution?
• How quickly can you readjust your plan?

33. We are ALL Comapeting For Experiences And
Outcomes
33

34. #AnaplanHub16
Why we need to care about digital
• Consumer continue to grow in expectations…and power
• These expectations are flowing through the entire supply chain
• Every player in the supply chain has a new challenges…and opportunities
• Data is the new oil – but can you convert it to fuel – how well do you leverage
to stay on course?
We are all data and analytics companies…what business models will that offer
your business?

35. #AnaplanHub16
Thank you
Guy F. Courtin
guy@constellationr.com
@gcourtin
M: 617.834.5022
JOIN ME IN THE CONSTELLATION
EXECUTIVE NETWORK
http://info.constellationr.com/cen

36. #AnaplanHub16
Perfect storm for IoT
noun
noun: perfect storm; plural noun: perfect storm
a particularly violent storm arising from a rare
combination of adverse meteorological factors.

37. Q A