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Improving Reliability Media Gateway PSTN Chicago Redundant servers, POE switches and media gateways. All on a UPS
Distributed SIP Media Gateway PSTN WAN Chicago Omaha
Problem: WAN Failures Media Gateway PSTN WAN Staff is left with no phone service Chicago Omaha
Problem: Emergency 911 Calls Media Gateway PSTN WAN 911 Chicago Omaha
Adding an on-site gateway and relying on the phone doing the routing Chicago Omaha Media Gateway PSTN WAN PSTN Local Analog Media Gateway Primary Back-up or 911 Still no phone-to-phone dialing
Gateway with Stand Alone Survivability Media Gateway PSTN WAN PSTN MediaPack Local Media Gateway With SAS Chicago Omaha Relays SIP messages and upon WAN failure re-routes the calls
Media Gateways with SAS Mediant 2000 Scalable Digital Media Gateway Mediant 1000 Modular Media Gateway MediaPack MP-11x Analog Media Gateway PCIx TP-260 Media Gateway
Adding an on-site Proxy Media Gateway PSTN WAN PSTN Local Analog Media Gateway Chicago Omaha Makes all local call routing decisions
Gateway with Integrated Asterisk Business Edition Media Gateway PSTN WAN PSTN Mediant 1000 With OSN running Asterisk Business Edition Chicago Omaha Integrates Asterisk and Gateway into one appliance
Mediant 1000: Modular And Scalable Gateway
Scalable and cost-effective, housed in a 1U chassis
Supports 1, 2, or 4 E1/T1/J1 trunk spans
Up to 24 analog ports FXS/FXO
All modules are hot swappable.
Supports CAS/PRI PSTN interfaces
Hardware and Software scalability
Mediant 1000 – OSN Processor Module
Intel TM Pentium-M Celeron ULV 600 MHz
855 GME + 6300 ESB Intel chipset
128 KB BIOS flash
Operational 0° to 40° C
160 mm (6.4”) depth x 75 mm (2.9”) width x 30 mm (1.17”) height
Up to 1 Giga Byte 200/266 MHz SODIMM memory.
Connection Module (CM) Processor Module (IPMX) Hard Drive Module (MDMX) Use to build an On-site Appliance
Case Study - Profile
Currently the world’s largest company focused on Internet Protocol (IP) and traditional voice-based Contact center products and services.
30 years of experience and expertise in the contact center industry
Privately held, posted 2006 revenues of $610 million
Customer base of over 5000 in-house and outsource global sites
Headquartered in Chelmsford, Mass.
Employs more than 2000 people worldwide
Operations in the Americas, Europe, Africa, the Middle East and Asia Pacific.
For more information, visit www.aspect.com .
Case Study - Challenge
New headquarters facility at 300 Apollo Drive in Chelmsford, MA
Large number of employees were being relocated
Opportunity to evaluate new communications solutions
“ It was important to consider if Aspect should relocate with existing telephony equipment or rather purchase new equipment from a traditional equipment provider and look at various alternatives”, Jamie Ryan, Chief Information Officer
Case Study - Requirements
Relocate more than 270 employees
34 remote voicemail only users
14 fax machines
36 conference room and executive office phones
38 general access area phones
4 receptionist/assistant expansion phones
100+ contact center agents
Minimize cost of system and avoid any expensive or specialized wiring
Ensure high availability with redundancy
Case Study - Solution
Case Study - Results
Went live March 2007
Implementation was easy
Leveraged strategic direction
Installations in other offices underway
“ By deploying AudioCodes’ best-of-breed Mediant family, we were able to achieve a high voice quality, standard interfaces, compatibility and reliability. In addition the ability to be compatible with Digium/Asterisk created a win-win situation, allowing all chosen elements to interoperate together,” Jamie Ryan, Chief Information Officer AudioCodes Mediant 2000
Thanks for Listening!
For more information, whitepapers, copies of the presentation slides or to view previously archived webinars, go to: www.audiocodes.com/breakfree Join me on “The SIP Invite” blog at: http://blog.tmcnet.com/sip-invite