The document discusses the fragmented state of UK e-government services with over 700 websites spread across 200 locations. It advocates consolidating these services to provide a more consistent and efficient experience for users. The stages of e-government development are outlined, moving from basic online information to full online transactions. Challenges like authentication, technology issues, cost, and inertia are discussed. A common e-government architecture is proposed to deliver joined-up services across departments through a centralized gateway.

1. E-Government The e-Delivery Team View com.com 15 th November 2001

3. Stages of e-Government Discover Develop Dynamic Government Egg Dell E*Trade Tesco.com Amazon ? Dramatic First Step Change Second Step Change Business Redesign Publish Interact Transact Transform

5. What’s Stopping Us? Authentication Technical -ilities galore Credibility Legislation Inertia & Organisation Cost Management Take-up

6. The Take-up Curve (Real Benefits Don’t Come Easy) Lifetime Decade Year Month Week Day Hour Central Local Life Insurance Tax Form Housing Benefit Online Banking Email Passport Web Surf Opportunity For Change Food Shopping

7. Where are we now? ukonline.gov.uk 1 million hits/week Gateway Today: 10,000 businesses 2005: 1 million 50 million

9. e-Delivery Team Mission

10. E-Government in Action Government Content Database IR UKO Lifestyle Aggregation W 3 GSI PKI Mail Local Authorities Depts Personalisation Content Tool Tag and Grab All transactions with Government All Government departments and agencies Payments /Secure Outputs Web Services Gateway e.g. Mothercare Private Sector Applications And portals

11. Common Architecture Pages Pages Forms Forms HR Expenses Rules Engine KN Common Backend Blocks ukonline.gsi.gov.uk ukonline.gov.uk .gov only Common Gateway ‘ Dirty’ ‘ Clean’

14. So What Next?