Personal Information
Organization / Workplace
Egypt, Not Applicable Egypt
Occupation
Founder & DM at Customer-ship | CEM & Service Excellence Consultant | Service Designer
Industry
Telecom / Mobile
About
Customer Experience Management Consultant, Service Excellence Transformer, and Service Designer.
Enthused to enable Egyptian Market and Community to design better better Services for their customers, and to enable them to use innovative design methodologies to get better understanding and empathy for their customers.
Tags
customer retention
customer loyalty
customer churn
customer satisfaction
customer experience
iso
branding
complaints handling
customer complaints
iso 10002
corporate image
design thinking
hcd
pyramids sustainability jam
global sustainability jam
customer handling
service quality
service excellence
See more
Presentations
(8)Likes
(46)Digital 2022 Egypt (February 2022) v01
DataReportal
•
2 years ago
الريادة الرشيقة - Lean Startup - Lean Canvas
Mohammed Alafifi
•
7 years ago
PSFK Future of Work Report 2013
PSFK
•
11 years ago
The Partnership Canvas
Bart Doorneweert
•
9 years ago
Complaints Handling Management - Complied to ISO 10002
Ahmad Heshmat
•
13 years ago
Transform the employee experience
Joyce Hostyn
•
8 years ago
Activate Tech and Media Outlook 2016
Activate
•
8 years ago
Personas Bootcamp - Where Product Meets User Needs
Mauricio Perez
•
9 years ago
Marc Stickdorn & Jakob Schneider – Mobile ethnography and ExperienceFellow, a service design start-up
Jakob Schneider
•
8 years ago
Startup Metrics for Pirates
Dave McClure
•
16 years ago
Made By Many design research guide
Made by Many
•
8 years ago
the art of creativity: asking provocative questions
Joyce Hostyn
•
8 years ago
Mapping Experiences and Orchestrating Touchpoints | Chris Risdon & Patrick Quattlebaum | UX Week 2012
Adaptive Path
•
11 years ago
10 Customer Service Quotes to Inspire a More Customer Centric Culture
Parature, from Microsoft
•
8 years ago
100 energizers
vickthorr
•
12 years ago
Business Model Inspirator
Orange Hills GmbH
•
9 years ago
Eh El Nezam ايه النظام ؟
Mostafa Younis
•
9 years ago
Pitching Ideas: How to sell your ideas to others
Jeroen van Geel
•
10 years ago
DIY Service Design, the toolkit (euroIA 2014, Brussels)
Koen Peters
•
9 years ago
13 days call center training module
Pamantasan ng Lungsod ng Muntinlupa
•
11 years ago
Total Quality Service Management Book 1
aireen clores
•
14 years ago
Personal Branding through Social Media
Mohamad EL-Ansary
•
9 years ago
Zilver on design thinking
Erik Roscam Abbing
•
10 years ago
Personas
Christine Rosakranse
•
15 years ago
Persona scenario design
Billy Choi
•
11 years ago
Service Design Thinking
Marc Stickdorn
•
11 years ago
CX Journey Mapping Workshop - Intro & Activity 20130624
John Kembel
•
10 years ago
Smart Customers, Stupid Companies: The New World of Customer Experience | MCorp Consulting
Michael Hinshaw, CEO McorpCX
•
12 years ago
Case Study: Customer Retention Strategy Lowers Telecom Customer Churn
Peppers & Rogers Group
•
10 years ago
The Ultimate Guide to Startup Marketing
Onboardly
•
10 years ago
Personal Information
Organization / Workplace
Egypt, Not Applicable Egypt
Occupation
Founder & DM at Customer-ship | CEM & Service Excellence Consultant | Service Designer
Industry
Telecom / Mobile
About
Customer Experience Management Consultant, Service Excellence Transformer, and Service Designer.
Enthused to enable Egyptian Market and Community to design better better Services for their customers, and to enable them to use innovative design methodologies to get better understanding and empathy for their customers.
Tags
customer retention
customer loyalty
customer churn
customer satisfaction
customer experience
iso
branding
complaints handling
customer complaints
iso 10002
corporate image
design thinking
hcd
pyramids sustainability jam
global sustainability jam
customer handling
service quality
service excellence
See more