The document describes Zonka, a customer experience management system that allows businesses to collect on-premises feedback using tablets. It provides real-time reports and alerts, intelligent insights from feedback, and collaborative feedback management. Zonka is designed for businesses like hotels, spas, restaurants, and clinics to improve customer service and track key metrics like net promoter scores.

1. z
Change the way you take feedback!
“ “
A revolutionary, out-of-the-box way of
collecting on-premises feedback on tablets
with powerful reporting, intelligent insights
and instant alerts.

2. The new age
customer experience
management system
Bespoke
Questions
on-premises feedback
who can use Zonka?
Hotels Spas
Restaurants
Healthcare Clinics Entertainment
and more...

3. On-Premises
Feedback
Management
Multi-Location
& Enterprise
Grade
Real-time
Reports &
Alerts
On-premises, Interactive Feedbacks
When guests get ready to pay, offer
them the Zonka device to share
feedback or set it up as Kiosk. Over
100% more feedback than Paper, Web &
SMS Surveys. Listen to each customer!
Easy to Implement & Use
You just need tablets & internet.
Everything else is hosted online on a
secure server. Minimum staff training.
Also works when Wi-Fi is down.
Instant Alerts & Resolutions
Know issues instantly & ensure quick
resolution. Approach miffed guests
before they leave the premises. Win
back guests' confidence & encourage
them to return.
Collaborative Feedback Manager
Web Interface to manage feedbacks.
Tag and filter, escalate issues, respond
to customers! Collaborative task
management. Customer Service Teams
love it.
Reports & Insights
Rich reports, insightful analytics &
smart data to learn more about your
business. Watch your NPS score &
strategise improvements. Track
performance of staff members &
outlets.
Enterprise System
Multi-location product, designed for
chains offers hierarchy-based access.
Comparative & drill-down reports.
Scalable & Secure customer experience
management software.
Keep note of suggestions, requests &
complaints
Respond to customers, escalate issues
Share positive Feedbacks
Tag and Filter Feedbacks
Collaborative Task Management
Designed for Chains
Permission based access
Location & Staff
Performance Tracking
Manage multiple brands
& outlets
Setup as Kiosk or Hand it
over
Works Offline | Wi-Fi
needed only to sync
No Infrastructure Required
White labelled &
fully customisable
Capture customer
details
Impressive rating
scales
Watch your Net Promoter Score (NPS)
Detailed and Graphical Analysis
Staff Performance Tracking
Daily, Weekly and Monthly Digest
Instant Alerts for Managers
Features
Benefits

4. Let's talk
UK : +44 2033 896000
USA : +1 646 846-6000
India : +91-11-48404600
hello@zonkafeedback.com
www.zonkafeedback.com
www.facebook.com/zonkafeedback
@zonkafeedback
London Office
14 Bonhill Street, 6th Floor,
London, EC2A 4BX
UK : +44 2033 896000
Delhi
Plot No. 1, Kehar Singh Estate,
Westend Marg, Saidualajab,
New Delhi 110030, India
India : +91-11-48404600
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