2. Welcome to Feedbox
Feedbox Ltd. is a
leading software as
a service (SaaS)
company that
provides a
proprietary platform
for collecting and
analyzing customer
feedback in real-
time.
Our omni-channel
solutions enable
businesses to
survey customer
sentiments on-site
via touchscreen
tablets, online via
feedback tabs/
windows, and on-
the-go via mobile
phone applications
and QR codes.
Our growing global
presence is already
represented in
Argentina, Australia,
Canada, Chile,
Columbia,
Guatemala, France,
Israel, Mexico,
Portugal and the
United States.
Notable clients
include some of the
world’s leading
retailers (Walmart),
quick service
restaurants (KFC)
and service centers
(Bridgestone).
Feedbox
is the leading
on-site
CEM solution
in the
Salesforce
Appexchange.
The basics
3. Multi Layer Solution
• In-store data collection
• Real-Time call to action
• Dashboard and reports
Customer Experience Management
• In-store up sale (RT Coupon)
• Collect customer ID
• Post engagement dialogue
Customer Engagement
• Big data analytics
• Online marketing based on analytics
Marketing
Based on your business objectives, we provide customer feedback tools that can drive solutions
4. Multichannel Touchpoints
Connect with guests in your restaurant, store, or market… Missed them while they were
on-site? Don’t worry, we have mobile, and web channels to back you up
6. 4 Types of Reports
Each report option is customizable with different information available at different levels
in order to give managers and employees the information they need, when they need it
E-mail
Alerts
Daily & Weekly
Reports
The
Dashboard
Intelligence
Reports
*All data can be exported to Excel format and to any 3rd party tool
7. What do you do with results?
Some ideas on what you can you do to take action based on the insights!
ü Make internal improvements to operations, etc. based
on actual data
e.g. Pinpoint the factor that slows service
down the most
ü Track progress throughout the company
e.g. Observe the progress of multiple restaurants
you manage in real time
ü Send coupons & returning customer incentives e.g.
“Thanks for your feedback. Use code FBX2014 for 10%
off your next purchase!
ü Understand your customer base
Ask relevant demographic questions to better
understand your customers interests
ü Create a database of contacts
e.g. Collect e-mail addresses at the end of the
survey to add to your database
ü Develop & measure KPI’s
e.g. KPI’s based on speed of service, cleanliness,
friendliness, loyalty – you name it!
8. 4 Dimensions to our Solutions
Big Data
Analysis
Real Time
Incentives
Real Time
Marketing
Real Time
Profits
Your objectives are met with our four dimensional solutions
9. Thanks for your time.
Now you know a little about
us, how about we get to
know you?
www.feedboxcem.com
