A smart, simple, real-time customer feedback solution

1. Imagine if you can reach out to all
your unhappy customers right-on-
time – even before they leave your
premises?
Instant, uninfluenced
feedbacks

3. • Instio is a smart, simple, real-
time, on premise, customer
feedback solution
• We help you to improve your
business by attending to
your unhappy customers
instantly
• We help your happy customers
to become your ‘real fans’.
• Instio helps you to collect
uninfluenced feedback
from customers.

4. Change theme
- Customizable background
- Logo and button styles
Multi Location &
Enterprise grade
- Designed for multi location based
enterprises
- Manage multiple brands & outlets
- Branch / Facility specific survey
questions
Real time feedbacks
- Present the tool to customer before he
leave the premises.
- Feedbacks are reported to management
console in real time; enabling staff to take
action immediately
- Works offline and sync happens when WiFi
is back
Multiple steps of Survey
- Capture your customer contact details
- Get more detailed answers for your
customized questions
- Provides quick survey questions for
those who does not want to go to more
steps
Direct Customer Engagement
- Say hello to 85-95% response rates
- Beautiful, on-premise, touch screen
technologies designed to respect your
guest’s time.
Reputation Management
- Timely interaction leads to better customer
service
- Avoids unattended or late feedbacks and
bad reputation in social platforms

5. Intuitive web app to Manage feedbacks
- Customizable Theme
- View reports
- Daily, Weekly and Monthly Digests
- Instant Alerts for law rating feedbacks
Net Promoter Score
- Get real time Net Promoter Score (NPS)
- Detailed , Graphical Analysis
- Various types of reports and drill-downs
Feedback Management
- Keep note of suggestions, requests & complaints
- Respond to customer, escalate issues
- Share positive feedbacks to Social media and other platforms
- Manage negative feedbacks
- Tag and Filter feedbacks
- Track corrective actions for repeat issues
Offers and Discount Management
- Offer Promotions and discounts based on real loyalty status
of the customer
Management Reports
- Permission based access
- Location and Facility based
Performance Tracking
- Automatic Back up of all data
collected
- No internal IT requirements except
internet connection

6. Benefits
Feedback Management
A consistent process for generating and
managing customer feedback so you can
build your business.
High Performing Staff
Constant feedbacks and improvement drives
improves team performance and your team
becomes high performing team
Responsible Business
Taking out paper based feedback can save
trees and environment.
Increase Positive Reviews
When there are positive reviews, users are
prompted to share it with social platforms
which will help you to increase your
positive reviews on those platforms.

7. Who can use
Instio?
Hotels
Restaurants Resorts
Fast food chains
Spa Salons Clinics
Hospitals
Car Care
and many more…

8. Contact us
Instio
Plot No 32, Mavelipuram,
Kakkanad PO
Kochi, Kerala
97460 66242