Art Rogers, TransUnion's Director of Enterprise Services, presents Impact of Impact. Access the full presentation recordings for GalaxZ17 here: http://ow.ly/WyBu30cakk0

1. Impact of Impact
APRIL 10, 2017
Straight to solved!

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• Intros
• Our Journey
– From low visibility to full automation.
• Unified Monitoring
– How much is too much?
• The Need
– Actionable
– Stateful
– Business Service Level
• Impact Views
• Results
• How we did it
• Where to next?
Today’s agenda:
Today’s Agenda

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Don …
– developed the model for delivery of impact models at TU
– built the first impact view with application support teams
– leads the effort to migrate all business services
Who are we?
Art Rogers
Arthur.Rogers@TransUnion.com
Director, Enterprise Services
Don Angelo
dangelo@TransUnion.com
Enterprise Monitoring Network Specialist

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TransUnion Mission
To help businesses optimize their risk-
based decisioning and enable consumers
to access analytical tools that help them
understand and manage their personal
information.
“
”

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9 out of 10
of top US Banks
All top 5
credit issuers
All top 25
auto lenders
300,000+
independent landlords
1100+
Hospitals
14 out of 15
top auto insurance carriers
90+ Million
consumer customers worldwide
Who we are:

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Where we Operate:

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Evolution

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We have been moving towards full
service level automation.
• Legacy monitoring
• Weak Process
• No CMDB
• Quality / Monitoring Teams
• Deploy Zenoss / Splunk / nLyte
• Manual CMDB
• Puppet
• Dashboard / Business Apps
• Service Impact views
• Root cause algorithms
• Automated Remediation
• All Assets known
• Automated Changes
• Assets tied to VTM,
Applications, Customers
Primordial
Sludge
Crawl Walk Run
[Currently in Progress]
Large gaps in visibility
and effectiveness
Volumes of data, large gaps in
knowledge. Limited Automation.
Data tied to Business Service.
Orchestration begins.
Fully aware; fully
automated.

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• Data from :
– network, storage, hardware, datacenters
– hypervisors, operating systems, load balancers
– databases, clusters at all levels, etc.
• Visibility went very high. Then was eclipsed by the
torrent of events.
• We had a multi-layer model designed to miss
nothing. In some cases, it caught too much to digest.
Over Half a million
events / week
Over 8 Thousand
Tickets Cut / week
Unified Monitoring: Success

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• Actionable Events to Global Operations
• Stateful awareness for all business
services
• Simple clean, business level alerting
• Maintain visibility to all components
The Need

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Results
Reduction of
Noise
All Events,
Single View
Automated Root
Cause Analysis

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Results

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• Started with the latest flow charts.
• Identified sub-applications and devices.
• Created folders and services in Impact.
• Assigned components.
– Things like filesystems, processes, external alerts
• Brought in our Application Support team to tune and expand
– Databases are added, cluster tolerances are enhanced
• Train to operations staff.
How did we do it?

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We continue with our vision…
• Automated Discovery
• Automated Remediation
• Automated Production Changes
What’s Next?

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Q&A