. Yaniv M Benzimra, Ph.D. Burnout :  The Executive Challenge Épuisement professionnel : Le défi des cadres  supérieurs ©  ...
Presentation Plan <ul><li>1.  What is burnout?  </li></ul><ul><li>2.  How does burnout develop? </li></ul><ul><li>3. Group...
The Current Situation <ul><li>A study by  Health Canada  reported that  40% of Canadian employees  have difficulty managin...
Worst current stressors / Pires stresseurs actuels Canadian Senior Executives <ul><li>The  4 most frequently reported  str...
The Executive Reality (APEX) <ul><li>APEX 2007 study on the Health and Well-Being of Executives – main results: </li></ul>...
The Executive Reality (APEX) <ul><li>Maslach Burnout  Index: </li></ul><ul><li>Measures   perceptions of  accomplishment, ...
The Executive Reality (APEX) <ul><li>In the last year, 68% of  executives have made efforts to improve their health: </li>...
Executive health and well-being (APEX) ©  Y2 Consulting Psychologists
What is work-life balance? <ul><li>It is a  state of well being  that an individual wishes to  </li></ul><ul><li>attain, t...
What is burnout? <ul><li>It is generally diagnosed as an adjustment disorder. </li></ul><ul><li>Burnout can be compared to...
Qu’est-ce que l’épuisement professionnel  ? <ul><li>Épuisement professionnel </li></ul><ul><li>Détresse psychologique néce...
Processus de d éveloppement de l’épuisement <ul><li>Un processus de désillusion </li></ul><ul><li>L’épuisement professionn...
Psychological Well Being  <ul><li>Indicators </li></ul><ul><li>Life satisfaction </li></ul><ul><li>Job satisfaction </li><...
From Stress to Burnout (Dr. Benzimra, Y.M., 2002) Social support Family, partner, friends, etc. Supervisors Colleagues Str...
Types of Stress <ul><li>Eustress </li></ul><ul><ul><li>Desirable results of stress </li></ul></ul><ul><ul><li>Motivational...
Exercise : How stressed am I? <ul><li>On your own, take  5 minutes  to: </li></ul><ul><li>Complete the Stress Inventory an...
Group Exercise <ul><li>Split into groups.... </li></ul><ul><ul><li>Recognizing Burnout in Self and Staff? </li></ul></ul>©...
Lack of balance – the signs <ul><li>Feeling a  loss of control ,   and a loss of feeling for work, and of being the ideal ...
What happens to the body when it is exposed to stress?  <ul><li>Biochemical changes in the body when exposed to stress </l...
Consequences? <ul><li>Physical </li></ul><ul><li>Behavioural </li></ul><ul><li>Psychological </li></ul><ul><li>Social </li...
Symptoms <ul><li>Physical Symptoms </li></ul><ul><ul><ul><li>Chronic fatigue, exhaustion ( most typical symptom ) </li></u...
Symptomatologie <ul><li>Les sympt ômes émotionnels </li></ul><ul><ul><ul><li>Sentiment d’impuissance  </li></ul></ul></ul>...
Symptoms <ul><li>Cognitive Symptoms </li></ul><ul><ul><ul><li>Memory loss </li></ul></ul></ul><ul><ul><ul><li>Decreased vi...
Signs of distress  <ul><li>Altered appearance </li></ul><ul><ul><li>Lack of care in appearance </li></ul></ul><ul><ul><li>...
Personal factors leading to distress <ul><li>Personal factors </li></ul><ul><li>According to Lee and Aschfort (1996),  40%...
Organizational factors leading to distress <ul><li>Organizational factors (Karasek and Theorell, 1990) </li></ul><ul><li>a...
The cost of stress <ul><li>Human and commercial consequences </li></ul><ul><li>Many of the impacts are not immediately app...
The invisible costs of stress <ul><li>Wellbeing, motivation and performance: </li></ul><ul><li>Poor work quality and produ...
A Comprehensive Approach <ul><li>Looking at the  Individual </li></ul><ul><li>Looking at the  Organisation   (what is work...
Frame of Mind <ul><li>Once we  took stock of our current state  of mind, we then must  realize the importance of our well-...
Levels of  Intervention <ul><li>Primary Intervention </li></ul><ul><ul><li>Remove or moderate the effects of stress by tac...
Prévenir le burnout <ul><li>Stratégies individuelles </li></ul><ul><li>Stratégies organisationnelles </li></ul>©  Y2 Consu...
Preventing burnout <ul><li>Info: </li></ul><ul><li>Work stoppage is often required.  The duration may vary from person to ...
Gestion préventive de la détresse <ul><li>Accroître votre résistance par: </li></ul><ul><li>Nutrition </li></ul><ul><li>Ex...
Relaxation Strategies <ul><li>Different types: </li></ul><ul><ul><li>Deep breathing </li></ul></ul><ul><ul><li>Progressive...
Coping strategies <ul><li>Direct Coping Strategies: </li></ul><ul><ul><li>Identify and specify stressor </li></ul></ul><ul...
Managing the way we interpret or perceive ©  Y2 Consulting Psychologists <ul><li>The way we visualize the link between wor...
Managing our interpretations ©  Y2 Consulting Psychologists + + - - A   B  C  D Event Situation Thoughts Interpretation Em...
Other individual strategies  <ul><li>Establish your priorities  (career, family, finances) by setting realistic objectives...
Organisational strategies <ul><li>Need to analyse and identify the organisational sources of stress and tackle them </li><...
<ul><li>A number of organizational strategies can be put in place to </li></ul><ul><li>facilitate work-life balance for em...
From Distress to Happiness A matter of TIME MANAGEMENT A matter of ENERGY MANAGEMENT A matter of BEING EFFICIENT And HAPPI...
The Quest for Success and Today’s Reality <ul><li>Achievement oriented society </li></ul><ul><li>Pursuit of professional s...
Are you also on the differed life-plan?   ©  Y2 Consulting Psychologists
Summary: a little reminder <ul><li>We are the authors of our lives :  live your life in line with YOUR values and YOUR pri...
Supporting direct reports <ul><li>Services through APEX: </li></ul><ul><li>You can access the Service by contacting Paulet...
Exercices <ul><li>Tests gratuits sur la santé mentale et le burnout  </li></ul><ul><li>(la validité scientifique n'a pas é...
Ressources additionnelles/Additional Resources A Guide for Managing the Return to Work, Canadian Human Rights Commision, 2...
Ressources additionnelles/Additional Resources Work/Life Balance (and Work/Life Balance Quiz), Canadian Mental Health Asso...
Questions ? To reach us: y2cp.com -  819.777.7744 ©  Y2 Consulting Psychologists
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Y2CP - Preventing Burnout - 2011-04-28

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This workshop aims to educate executives in the Canadian Government to the problem of professional burnout. The symptoms, causes and development of burnout in executives are among the topics covered. Practical group exercises allow participants to share their realities as executives and identify applicable strategies to prevent burnout, in addition to pinpointing individual and organizational causes of the problem.

Main topics covered during the workshop:
- The definition of burnout
- The symptoms of burnout
- The development of burnout
- Exercise group (identification of individual & organizational causes/solutions of burnout)
- The causes of burnout
- The prevention of burnout

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Cet atelier vise à sensibiliser les gestionnaires cadres du Gouvernement Canadien de la problématique de l'épuisement professionnel (ou du « burnout »). Les symptômes, les causes et le développement de l’épuisement professionnel chez les directeurs sont, tout d’abord, abordés. Des exercices de groupes pratiques permettent aux participants de partager leurs réalités en tant que directeurs et d’identifier des stratégies de prévention de l’épuisement professionnel qui sont applicables et qui ciblent les causes individuelles et organisationnelles de la problématique.

Thèmes abordés lors de l’atelier :
- Définition de l'épuisement professionnel
- Les symptômes de l'épuisement professionnel
- Le développement de l'épuisement professionnel
- Exercice de groupe (identification des causes/solutions individuelles et organisationnelles de l’épuisement)
- Les causes de l’épuisement professionnel
- La prévention de l’épuisement professionnel

Published in: Health & Medicine, Career
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  • What does it mean or imply? What are the symptoms? How many of you belive they have a good work-life balance? How many believe that your wlb has worsened or is going to get worst? How important is it for you to attain a wlb? How are you investing in your wlb?
  • Yck Burnout is associated with individual and organisational factors. Often seen/perceived as a “go-getter disease”.
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  • yck Take the time to share work-related experiences and vent your emotions. Identify stress-related psychological, behavioural or physical symptoms. Deal directly with causes of stress. Maintain open dialogue with co-workers and bosses. Set realistic work objectives. Efficient work management: schedule a break during the day. Avoid becoming a slave to technology. Adopt a healthy lifestyle ( healthy diet, exercise ) Encourage the creation of a social network within the organization. Disseminate information. Give clear directions. Specify each person’s role. Promote ethical behaviour. Elaborate and communicate the organization’s values. Avoid work overload. Be clear on expectations and explain the performance appraisal methods. Refer to an employee assistance service as needed. Foster a spirit of collegiality in the decision-making process. Provide rest breaks and encourage employees to take their annual vacation.
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  • First must raise awareness. We are concerned about pressure and stress in the workplace Second, accepting responsibility --- safety, AND PROTECT EMPLOYEE WELL BEING
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  • Y2CP - Preventing Burnout - 2011-04-28

    1. 1. . Yaniv M Benzimra, Ph.D. Burnout : The Executive Challenge Épuisement professionnel : Le défi des cadres supérieurs © Y2 Consulting Psychologists
    2. 2. Presentation Plan <ul><li>1. What is burnout? </li></ul><ul><li>2. How does burnout develop? </li></ul><ul><li>3. Group exercise </li></ul><ul><li>4. Symptoms </li></ul><ul><li>5. Causes of burnout </li></ul><ul><li>6. Prevention of burnout </li></ul>© Y2 Consulting Psychologists
    3. 3. The Current Situation <ul><li>A study by Health Canada reported that 40% of Canadian employees have difficulty managing their professional and personal obligations. </li></ul><ul><li>Those feeling high levels of stress because of difficulty balancing work and personal lives have absenteeism rates twice as high as those who report little stress in their lives (Canadian Mental Health Association, 2004) </li></ul><ul><li>Women seem more affected by these difficulties; nonetheless 49% of men also report that they have difficulty achieving a balance between their personal and professional lives. </li></ul><ul><li>3,400,000 Canadian workers suffer from burnout (Statistics Canada, 2004) </li></ul><ul><ul><ul><li>40 % attributable to individual factors </li></ul></ul></ul><ul><ul><ul><li>60 % attributable to organizational factors </li></ul></ul></ul><ul><li>48% of absenteeism has a “mental health dimension” </li></ul>© Y2 Consulting Psychologists
    4. 4. Worst current stressors / Pires stresseurs actuels Canadian Senior Executives <ul><li>The 4 most frequently reported stressors of executives are: </li></ul><ul><ul><li>Work overload </li></ul></ul><ul><ul><li>Lack of work-life balance </li></ul></ul><ul><ul><li>Managing interpersonal relations at work </li></ul></ul><ul><ul><li>Frequent contacts with clients </li></ul></ul>© Y2 Consulting Psychologists
    5. 5. The Executive Reality (APEX) <ul><li>APEX 2007 study on the Health and Well-Being of Executives – main results: </li></ul><ul><li>Stress and technology -- 75% of EX-01s, EX-02s; </li></ul><ul><li>Verbal Harassement (and tormented) – 25% of EX-01s and EX-02s; </li></ul><ul><li>Level of stress seems to decrease as you move up the corporate ladder – but still high for all levels in general. </li></ul><ul><li>When asked if their organization supported their effort to improve their health, only 12 % said yes! </li></ul>© Y2 Consulting Psychologists
    6. 6. The Executive Reality (APEX) <ul><li>Maslach Burnout Index: </li></ul><ul><li>Measures perceptions of accomplishment, emotional exhaustion, and levels of cynicism . </li></ul><ul><li>There were high scores for all dimensions on the burnout scales </li></ul><ul><li>75% were in the high range for fatigue </li></ul><ul><li>S till 84% had high scores for a sense of accomplishment! </li></ul><ul><li>B urnout has a tendency to increase turnover, reduce commitment and engagement and also reduce productivity </li></ul><ul><li>The higher the level the greater the job satisfaction </li></ul><ul><li>Main issues of concern remain hours at work and workload </li></ul><ul><li>Less than 10% of executives rate their health as poor! </li></ul>© Y2 Consulting Psychologists
    7. 7. The Executive Reality (APEX) <ul><li>In the last year, 68% of executives have made efforts to improve their health: </li></ul><ul><li>68 % increased physical activity </li></ul><ul><li>36 % lost weight </li></ul><ul><li>23.5 % drank less </li></ul><ul><li>19 % took vitamins </li></ul><ul><li>8 % changed diet </li></ul><ul><li>10% quit smoking </li></ul><ul><li>When asked if their organization supported their effort to improve their health, only 12 % said yes! </li></ul><ul><li>Problem drinking has gone up slightly from 10.8 % in 2002 to 11.6 % in 2007 </li></ul>© Y2 Consulting Psychologists
    8. 8. Executive health and well-being (APEX) © Y2 Consulting Psychologists
    9. 9. What is work-life balance? <ul><li>It is a state of well being that an individual wishes to </li></ul><ul><li>attain, that allows him or her to efficiently manage multiple </li></ul><ul><li>responsibilities (work, home, community) while maintaining </li></ul><ul><li>good physical, emotional and family health. </li></ul><ul><li>What is stress? </li></ul><ul><li>An imbalance between demands and ability to meet </li></ul><ul><li>those demands in an allotted time frame. </li></ul>© Y2 Consulting Psychologists
    10. 10. What is burnout? <ul><li>It is generally diagnosed as an adjustment disorder. </li></ul><ul><li>Burnout can be compared to an imbalance in that a high level of stress affects the person both physically and psychologically. </li></ul><ul><li>WHO: “Intense fatigue, loss of control and inability to achieve concrete results at work .” </li></ul><ul><li>According to Schaufeli and Enzman (1998) : </li></ul><ul><li>“ Burnout is a persistent, negative, work-related state of mind i n &quot;normal&quot; individuals that is primarily characterized by exhaustion, which is accompanied by distress, a sense of reduced effectiveness, decreased motivation, and development of dysfunctional attitudes and behaviors at work .” </li></ul>© Y2 Consulting Psychologists
    11. 11. Qu’est-ce que l’épuisement professionnel ? <ul><li>Épuisement professionnel </li></ul><ul><li>Détresse psychologique nécessairement lié au travail </li></ul><ul><li>Manifestation de colère </li></ul><ul><li>Aucune idéation suicidaire </li></ul><ul><li>Fluctuation de poids négligeable </li></ul><ul><li>Dépression </li></ul><ul><li>Détresse psychologique qui n’est pas nécessairement lié au travail </li></ul><ul><li>Absence de colère </li></ul><ul><li>Présence d’idéation suicidaire </li></ul><ul><li>Perte de l’appétit </li></ul>© Y2 Consulting Psychologists
    12. 12. Processus de d éveloppement de l’épuisement <ul><li>Un processus de désillusion </li></ul><ul><li>L’épuisement professionnel est un processus qui se développe en plusieurs phases. Il s’agit essentiellement d’un cheminement plus ou moins long où le poids de la désillusion est de plus en plus lourd à porter. </li></ul><ul><li>Ce processus de désillusion se décompose en quatre phases </li></ul><ul><ul><ul><li>La phase des attentes irréalistes (Unrealistic expectations phase) </li></ul></ul></ul><ul><ul><ul><li>La phase du désenchantement (Disenchantment phase) </li></ul></ul></ul><ul><ul><ul><li>La phase de la morosité (Sulleness phase) </li></ul></ul></ul><ul><ul><ul><li>La phase du dépérissement (Despondency phase) </li></ul></ul></ul>© Y2 Consulting Psychologists
    13. 13. Psychological Well Being <ul><li>Indicators </li></ul><ul><li>Life satisfaction </li></ul><ul><li>Job satisfaction </li></ul><ul><li>Stress </li></ul><ul><li>Distress </li></ul><ul><li>Social & Organisational Support </li></ul><ul><li>Stressors (Perceptions) </li></ul>© Y2 Consulting Psychologists
    14. 14. From Stress to Burnout (Dr. Benzimra, Y.M., 2002) Social support Family, partner, friends, etc. Supervisors Colleagues Stress Coping Strategies Distress (Burnout) Stressors © Y2 Consulting Psychologists
    15. 15. Types of Stress <ul><li>Eustress </li></ul><ul><ul><li>Desirable results of stress </li></ul></ul><ul><ul><li>Motivational </li></ul></ul><ul><li>Distress </li></ul><ul><ul><li>Negative results </li></ul></ul><ul><ul><li>Consequences: after effects/illnesses (emotional/physical) </li></ul></ul>© Y2 Consulting Psychologists
    16. 16. Exercise : How stressed am I? <ul><li>On your own, take 5 minutes to: </li></ul><ul><li>Complete the Stress Inventory and to score it. </li></ul>© Y2 Consulting Psychologists
    17. 17. Group Exercise <ul><li>Split into groups.... </li></ul><ul><ul><li>Recognizing Burnout in Self and Staff? </li></ul></ul>© Y2 Consulting Psychologists
    18. 18. Lack of balance – the signs <ul><li>Feeling a loss of control , and a loss of feeling for work, and of being the ideal professional; </li></ul><ul><li>Persistent fatigue (long hours, poor diet, sleep and other problems, illness, interpersonal conflicts) </li></ul><ul><li>Feeling of always being on the run …without reaching your goal; </li></ul><ul><li>Guilt and regret are integral parts of your life; </li></ul><ul><li>STRESS builds! </li></ul><ul><li>Social life…what social life??? </li></ul>© Y2 Consulting Psychologists
    19. 19. What happens to the body when it is exposed to stress? <ul><li>Biochemical changes in the body when exposed to stress </li></ul><ul><li>Short term : Adrenaline has a protective function </li></ul><ul><li>and helps readiness for ‘fight or flight’ response </li></ul><ul><li>Longer term: Adrenalisation has the complete opposite effect when its presence is prolonged in the bloodstream. </li></ul><ul><ul><li>Ex: Depresses the immune system </li></ul></ul><ul><ul><li>Increases risk of heart disease </li></ul></ul><ul><ul><li>Increases in back and joint pain </li></ul></ul><ul><ul><li>Increase in depression/anxiety disorders </li></ul></ul>© Y2 Consulting Psychologists
    20. 20. Consequences? <ul><li>Physical </li></ul><ul><li>Behavioural </li></ul><ul><li>Psychological </li></ul><ul><li>Social </li></ul><ul><li>Spiritual </li></ul>© Y2 Consulting Psychologists
    21. 21. Symptoms <ul><li>Physical Symptoms </li></ul><ul><ul><ul><li>Chronic fatigue, exhaustion ( most typical symptom ) </li></ul></ul></ul><ul><ul><ul><li>Trouble sleeping ( related to a high burnout score ) </li></ul></ul></ul><ul><ul><ul><li>Musculoskeletal pain ( back pain ) </li></ul></ul></ul><ul><ul><ul><li>Psychosomatic disorders ( ulcers, gastrointestinal upset ) </li></ul></ul></ul><ul><ul><ul><li>Depressed immune system ( frequent and prolonged colds and flu) </li></ul></ul></ul><ul><ul><ul><li>Increased perspiration </li></ul></ul></ul><ul><ul><ul><li>Rapid heartbeat </li></ul></ul></ul><ul><ul><ul><li>Higher risk for heart attack </li></ul></ul></ul><ul><ul><ul><li>Biochemical changes ( cholesterol, triglycerides, uric acid ) </li></ul></ul></ul>© Y2 Consulting Psychologists
    22. 22. Symptomatologie <ul><li>Les sympt ômes émotionnels </li></ul><ul><ul><ul><li>Sentiment d’impuissance </li></ul></ul></ul><ul><ul><ul><li>Perte de confiance en soi </li></ul></ul></ul><ul><ul><ul><li>Perte d’intér êt pour le travail </li></ul></ul></ul><ul><ul><ul><li>Sensation d’être pris au piège </li></ul></ul></ul><ul><ul><ul><li>Perception négative de soi ( incompétence, incapacité, infériorité) </li></ul></ul></ul><ul><ul><ul><li>Perception négative des autres ( irritabilité, cynisme, impatience ) </li></ul></ul></ul><ul><ul><ul><li>Désespoir </li></ul></ul></ul>© Y2 Consulting Psychologists
    23. 23. Symptoms <ul><li>Cognitive Symptoms </li></ul><ul><ul><ul><li>Memory loss </li></ul></ul></ul><ul><ul><ul><li>Decreased vigilance </li></ul></ul></ul><ul><ul><ul><li>Difficulty assessing situations </li></ul></ul></ul><ul><ul><ul><li>Indecision </li></ul></ul></ul><ul><ul><ul><li>Inability to perform cognitive tasks ( calculations ) </li></ul></ul></ul>© Y2 Consulting Psychologists
    24. 24. Signs of distress <ul><li>Altered appearance </li></ul><ul><ul><li>Lack of care in appearance </li></ul></ul><ul><ul><li>Looks tired </li></ul></ul><ul><ul><li>Looks nervous, apprehensive, agitated </li></ul></ul><ul><li>Altered habits </li></ul><ul><ul><li>Eating more, eating less </li></ul></ul><ul><ul><li>Drinking more, smoking more </li></ul></ul><ul><ul><li>Increase absence </li></ul></ul><ul><ul><li>More accident prone </li></ul></ul><ul><li>Altered Behaviour </li></ul><ul><ul><li>Irritability, aggression </li></ul></ul><ul><ul><li>Mood swings </li></ul></ul><ul><ul><li>Poor concentration, reduced memory </li></ul></ul><ul><ul><li>Poor decision-making </li></ul></ul><ul><ul><li>Reduced performance </li></ul></ul>© Y2 Consulting Psychologists
    25. 25. Personal factors leading to distress <ul><li>Personal factors </li></ul><ul><li>According to Lee and Aschfort (1996), 40% of the causes of psychological distress can be associated with personal factors. </li></ul><ul><ul><ul><li>Responsibilities/stressors outside of work (family, health, etc.) </li></ul></ul></ul><ul><ul><ul><li>Lack of social support </li></ul></ul></ul><ul><ul><ul><li>Very involved organizationally </li></ul></ul></ul><ul><ul><ul><li>Extrensic motivation (motivated by external factors) </li></ul></ul></ul><ul><ul><ul><li>Individual differences: </li></ul></ul></ul><ul><ul><ul><ul><li>Positive or negative perceptions of situations in life </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Cognitive distortions (exaggerated or irrational thoughts) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Personality (Predisposed to idealisation, perfectionism or pessimism) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Training/teachings (resilience and adjustment or threatened?) </li></ul></ul></ul></ul><ul><ul><ul><ul><li>High personal expectations/self esteem </li></ul></ul></ul></ul>© Y2 Consulting Psychologists
    26. 26. Organizational factors leading to distress <ul><li>Organizational factors (Karasek and Theorell, 1990) </li></ul><ul><li>a) Demands (physical and psychological) </li></ul><ul><ul><ul><li>Work overload </li></ul></ul></ul><ul><ul><ul><li>Incongruence between the values of the organization and the employee </li></ul></ul></ul><ul><ul><ul><li>Role conflict (several bosses, conflicting expectations) </li></ul></ul></ul><ul><ul><ul><li>Unclear roles </li></ul></ul></ul><ul><li>b) Resources </li></ul><ul><ul><ul><li>Ability to meet organizational demands </li></ul></ul></ul><ul><ul><ul><li>Lack of control over carrying out tasks </li></ul></ul></ul><ul><ul><ul><li>Social support and the quality of alliances/network relationships </li></ul></ul></ul><ul><ul><ul><li>Organizational justice </li></ul></ul></ul>© Y2 Consulting Psychologists
    27. 27. The cost of stress <ul><li>Human and commercial consequences </li></ul><ul><li>Many of the impacts are not immediately apparent at the organisational level </li></ul><ul><li>Commercial costs: </li></ul><ul><li>Absenteeism (physical illness versus malingering?); </li></ul><ul><ul><ul><li>Bulk of the gap are employees who are under-recognised, under-supported, ignored, overburdened or bored; </li></ul></ul></ul><ul><ul><ul><li>Frequent short-term absences versus prolonged long term; </li></ul></ul></ul><ul><ul><ul><li>Musculo-skeletal conditions and stress-related absence account for 80% of lost work days </li></ul></ul></ul><ul><li>Staff turnover </li></ul><ul><li>Accidents </li></ul><ul><li>Employer liability </li></ul><ul><li>Litigation (personal injury as a result of work stress) </li></ul>© Y2 Consulting Psychologists
    28. 28. The invisible costs of stress <ul><li>Wellbeing, motivation and performance: </li></ul><ul><li>Poor work quality and productivity </li></ul><ul><li>Presenteism </li></ul><ul><li>Lower customer satisfaction </li></ul><ul><li>Poor decision-making/concentration </li></ul><ul><li>Lack of innovation </li></ul><ul><li>Difficult working relations and low morale </li></ul><ul><li>Lower employee goodwill </li></ul>© Y2 Consulting Psychologists
    29. 29. A Comprehensive Approach <ul><li>Looking at the Individual </li></ul><ul><li>Looking at the Organisation (what is working well; what can be improved) </li></ul><ul><li>Individual changes + Organisational changes = </li></ul><ul><li>enhanced individual and organisational well being </li></ul>© Y2 Consulting Psychologists
    30. 30. Frame of Mind <ul><li>Once we took stock of our current state of mind, we then must realize the importance of our well-being – by putting aside our guilt and our oversensitivity; </li></ul><ul><li>Need to focus on your development: Managing work-life balance as a competency </li></ul><ul><li>Willingness to experiment and to try new things, even if you make mistakes. </li></ul><ul><li>‘ I found 5000 ways how not to make a light bulb work’ (Thomas A. Edison) </li></ul>© Y2 Consulting Psychologists
    31. 31. Levels of Intervention <ul><li>Primary Intervention </li></ul><ul><ul><li>Remove or moderate the effects of stress by tackling the source of the problem </li></ul></ul><ul><li>Secondary Intervention </li></ul><ul><ul><li>Does not tackle the source of the problem but seeks to moderate or remove the impact on the employee by enhancing capacity to cope (i.e., developing ability to adapt and become resilient to pressure) </li></ul></ul><ul><li>Tertiary Intervention </li></ul><ul><ul><li>Deals with the treatment of someone who is already suffering from stress (i.e., heal the individual and increase coping; EAP) </li></ul></ul><ul><li>Best practice in stress management OFTEN involves </li></ul><ul><li>a combination of all three levels of intervention </li></ul>© Y2 Consulting Psychologists
    32. 32. Prévenir le burnout <ul><li>Stratégies individuelles </li></ul><ul><li>Stratégies organisationnelles </li></ul>© Y2 Consulting Psychologists
    33. 33. Preventing burnout <ul><li>Info: </li></ul><ul><li>Work stoppage is often required. The duration may vary from person to person. </li></ul><ul><li>It is important to limit the rest period . Spending too much time away from the workplace could hinder the re-entry process. </li></ul><ul><li>Drugs ( antidepressants ) can also be prescribed. This must be discussed with the person’s doctor. </li></ul><ul><li>Rest is needed , but it is not the only solution. </li></ul><ul><li>Habits and attitudes towards work also need to be changed. </li></ul><ul><li>Consulting a health care professional ( guidance counsellor, psychologist ) can be a big help in identifying causes of burnout. </li></ul>© Y2 Consulting Psychologists
    34. 34. Gestion préventive de la détresse <ul><li>Accroître votre résistance par: </li></ul><ul><li>Nutrition </li></ul><ul><li>Exercice (et saines habitudes de vie) </li></ul><ul><li>Sommeil </li></ul><ul><li>Soutien social (positif!) </li></ul><ul><li>Contrôle (lâcher prise) </li></ul><ul><li>Suivre conseils médicaux (médicaments, suivis réguliers, dépistages) </li></ul><ul><li>Relaxation (respirations profondes, décontraction musculaires) </li></ul>© Y2 Consulting Psychologists
    35. 35. Relaxation Strategies <ul><li>Different types: </li></ul><ul><ul><li>Deep breathing </li></ul></ul><ul><ul><li>Progressive muscular relaxation </li></ul></ul><ul><ul><li>Mental Imagery </li></ul></ul><ul><li>Relaxation will help you: </li></ul><ul><ul><li>Better manage your emotional reactions </li></ul></ul><ul><ul><li>Diminish your overall level of stress </li></ul></ul><ul><ul><li>Rest rapidly </li></ul></ul><ul><ul><li>Deeper sleep (feel rested and energetic in the morning!) </li></ul></ul>© Y2 Consulting Psychologists
    36. 36. Coping strategies <ul><li>Direct Coping Strategies: </li></ul><ul><ul><li>Identify and specify stressor </li></ul></ul><ul><ul><li>Generate different potential solutions </li></ul></ul><ul><ul><li>Try and adapt solutions </li></ul></ul><ul><li>Social Support: </li></ul><ul><ul><li>Don’t underestimate the power of social support </li></ul></ul><ul><ul><li>Seek and provide support (instrumental and emotional) </li></ul></ul><ul><li>Perceptions and Attitude: </li></ul><ul><ul><li>Choose your attitude </li></ul></ul><ul><ul><li>Challenge your negative perceptions </li></ul></ul>© Y2 Consulting Psychologists
    37. 37. Managing the way we interpret or perceive © Y2 Consulting Psychologists <ul><li>The way we visualize the link between work and family life is important because our way of seeing (perceiving) a situation influences the way we resolve problems… </li></ul>
    38. 38. Managing our interpretations © Y2 Consulting Psychologists + + - - A B C D Event Situation Thoughts Interpretation Emotion Feeling Action Consequence Gesture Self-esteem Past experiences Beliefs, values Desires
    39. 39. Other individual strategies <ul><li>Establish your priorities (career, family, finances) by setting realistic objectives and setting realistic plans for achieving them </li></ul><ul><li>Get moving (stop wishing and hoping) </li></ul><ul><li>Don’t try to do everything (work in a team, delegate, share/rotate responsibilities, accept that not everything will get done exactly as you would do it or when you might want it to get done) </li></ul><ul><li>Hire someone (numerous advantages!) </li></ul><ul><li>Make room for the unexpected (break out of your routine to socialize) </li></ul><ul><li>Let go (don’t try to control things over which you have no control) </li></ul>© Y2 Consulting Psychologists
    40. 40. Organisational strategies <ul><li>Need to analyse and identify the organisational sources of stress and tackle them </li></ul><ul><li>Conduct a comprehensive ‘Workplace Stress Audit’ </li></ul><ul><li>Three-point framework: </li></ul><ul><li>Awareness </li></ul><ul><li>Responsibility (duty of care towards employees) </li></ul><ul><li>Taking action </li></ul>© Y2 Consulting Psychologists
    41. 41. <ul><li>A number of organizational strategies can be put in place to </li></ul><ul><li>facilitate work-life balance for employees: </li></ul><ul><li>Realistic workload/expectations for the unit </li></ul><ul><li>Fill vacant positions with qualified individuals </li></ul><ul><li>Analyze current resources and make changes </li></ul><ul><li>Foster positive organizational culture and a good work climate </li></ul><ul><li>Teamwork/networking </li></ul><ul><li>Workplace flexibility (flexible hours, telework, compressed work weeks) </li></ul>Organisational strategies © Y2 Consulting Psychologists
    42. 42. From Distress to Happiness A matter of TIME MANAGEMENT A matter of ENERGY MANAGEMENT A matter of BEING EFFICIENT And HAPPINESS??? © Y2 Consulting Psychologists
    43. 43. The Quest for Success and Today’s Reality <ul><li>Achievement oriented society </li></ul><ul><li>Pursuit of professional success (often defined by $$$) </li></ul><ul><li>Increase in percentages of distressed individuals </li></ul><ul><li>Towards emotional bankruptcy </li></ul>© Y2 Consulting Psychologists
    44. 44. Are you also on the differed life-plan? © Y2 Consulting Psychologists
    45. 45. Summary: a little reminder <ul><li>We are the authors of our lives : live your life in line with YOUR values and YOUR principles!!! </li></ul><ul><li>Don’t forget: the goal is to achieve a sense of well-being! </li></ul><ul><li>Frame of mind is important . </li></ul><ul><li>What works for one individual does not necessarily work for another; </li></ul><ul><li>What has worked for 3, 4 or 5 years might not work today; </li></ul><ul><li>Be prepared to adapt along the way. </li></ul>© Y2 Consulting Psychologists
    46. 46. Supporting direct reports <ul><li>Services through APEX: </li></ul><ul><li>You can access the Service by contacting Paulette Panzeri at 613.992.5592 or by email at [email_address] . She is there to listen to your concerns or issues and to assist you in any way she can. She will provide: </li></ul><ul><li>http://www.apex.gc.ca/en/services/advisory-service.aspx </li></ul><ul><li>Employee Assistance Program </li></ul><ul><li>Short-term counselling , crisis counselling and critical incident stress management – 1-800-268-7708 (TDD 1-800-567-5803) </li></ul><ul><li>For you and your family, 24 hours a day, 365 days a year Health Canada Employee Assistance Services </li></ul>© Y2 Consulting Psychologists
    47. 47. Exercices <ul><li>Tests gratuits sur la santé mentale et le burnout </li></ul><ul><li>(la validité scientifique n'a pas été démontrée) </li></ul><ul><li>http://pages.globetrotter.net/consultrapae/evaluations. </li></ul><ul><li>http://questionnaires.sympatico.ca/msn/tests/sante/epuisement/ </li></ul><ul><li>http://www.cmq.org/DocumentLibrary/UploadedContents/CmsDocuments 
 /Bulletin-2007-hiver-dossier-questionnaire.pdf </li></ul>© Y2 Consulting Psychologists
    48. 48. Ressources additionnelles/Additional Resources A Guide for Managing the Return to Work, Canadian Human Rights Commision, 2007 En ligne/Online: chrc-ccdp.ca Mental Health First Aid in the Workplace -- Manager’s Guide, Canada Revenue Agency, En ligne/Online: managers-gestionnaires.gc.ca Mental Health Works (useful information on burnout – both for managers and employees) Liens/Links: mentalhealthworks.ca/employees - mentalhealthworks.ca/employers Other documents: What You Need to Know About Mental Health: A Tool for Managers, The Conference Board of Canada, 2005 Les points importants/Highlights: conferenceboard.ca Livre/Book: Le Burn out : Comprendre et vaincre l’épuisement professionnel, Suzanne Peters et Dr Patrick Mesters, Edition MARABOUT (Hachette Livre) 2008 © Y2 Consulting Psychologists
    49. 49. Ressources additionnelles/Additional Resources Work/Life Balance (and Work/Life Balance Quiz), Canadian Mental Health Association Lien/Link: cmha.ca Burnout: An Introduction, Mind Tools Limited, London Lien/Link: mindtools.com Public servants have highest absentee rate: study, Canwest News Service – July 24, 2009 Lien/Link: nationalpost.com Guide pour une démarche stratégique de prévention des problèmes de santé psychologique au travail, Université Laval, juin 2009 Lien/Link: cgsst.com Évaluation de la santé mentale au travail; une analyse des pratiques de gestion des ressources humaines, Jean-Pierre Brun, Université Laval, août 2003 Lien/Link: R-342.pdf (irsst.qc.ca) © Y2 Consulting Psychologists
    50. 50. Questions ? To reach us: y2cp.com - 819.777.7744 © Y2 Consulting Psychologists

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