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Walk a mile in my shoes:

 the continuing journey to embed
the personalisation agenda within
       social work education

            Ali Gardner, Gill Phillips
Personalisation and
                social work education
• MMU and Department of Health Putting
  People First
• E-learning module with S.C.I.E
 http://www.scie.org.uk/publications/elearning/person/index.asp

• Conferences/ workshops

• Book “Personalisation and Social Work”
  Learning Matters
• Module BA, MA and PQ
Learning Matters Book
            Due Jan 2011
• History legislation and policy guidance
• Empowering practice – link to social work values
• The process of personal / individual budgets
• Service user group – experience, data and future
  developments
• Service user narrative
• Balancing rights and risks
• Preparation for practice – key roles
Module Content

• History of social welfare      • Process of personalisation
• Definitions of social work         Whose Shoes board game
• Time line of legislation and   • Self assessment, Resource
  policy (Bayeux Tapestry)         Allocation, supporting
• Putting People First (each       planning and review
  quadrant)                      • Choice versus risk – Explore
• Listening and learning from      safeguarding issues
  individuals and families       • Changing role of the social
• Theories influencing             worker
  personalisation agenda e.g.    • Understanding the market –
  social model, person             working with and learning
  centered approaches,             from providers
  paternalism and citizenship    • Brokerage and support
Whose Shoes?
       with students
Located half way through module
Facilitated by practitioners
Student feedback positive
Enjoyed different way of learning
Encouraged debate
Appreciated input from professionals
Felt challenged, confused about own
experiences on placement
Felt empowered to go back to the work place
Whose Shoes
    Café style workshop
Missing component with students
 – different perspectives
Regional workshop
Students, service users, carers, social
workers, providers, managers and academics
Venue very important
Cheap event
Very informal
Change –
how do we feel?


     1 minute
 – key words only!
Successful change….



WIIFM?
WIIFY?
Need to engage people!
Background to the game


More creative approach to learning
Research into key issues
Empathy, perspectives … Whose Shoes? concept
160 real life scenarios – including Poet’s Corner
Creative approaches…….


Manchester Metropolitan University
Leicestershire County Council
Glasgow Social Care Providers Forum
Enable Scotland
Cardiff University
Newham Council……..and others!
These shoes are made for walking




        A short music video
      Inspired by Gill Phillips
£ The pound shop £….

- Thank you for coming today….
LEADERSHIP &
                                           MANAGEMENT




      THE MARKET                                                        STAFF - TO
                                                                      MAKE IT HAPPEN!




                                         PEOPLE WHO HAVE
                                         CHOICE & CONTROL!

Copyright © Nutshell         LAC   (DH)(2008)1: Transforming adult social care
Communications Ltd. All rights
reserved.
Copyright © Nutshell Communications Ltd. All rights reserved.
Put
                                        back
                                        a tile




                                 Pick
                                 up a
                                 tile



Copyright © Nutshell
Communications Ltd. All rights
reserved.
When a block of four is
                                 When you have a part-finished
  complete, it is “safe”
                                 block – you have to “put back”
  - you don’t ever put these
  tiles back
Copyright © Nutshell
Communications Ltd. All rights
reserved.
How does it work?

We don’t know all the answers….
   Build trust and empathy…. relax
   Work together
   Promote understanding
   Harness creativity!
   Develop lasting solutions
Why does it work?...
   ……. relaxed
Why does it work?...
  ……. inclusive
Why does it work?....
 …. safe to debate
Why does it work?...
…listening and learning
Why does it work?....
…. addresses real issues
Why does it work?....
…. working together
Why does it work?....
…’lightbulb’ moments
Networking



Notes for facilitators

On-going support and
advice – active network
Working across
    boundaries

Local authorities
Health and care providers
Universities and colleges
Service users & carers
– Phoenix Support Group – Meet the
Dragon’s award!
    People working together
Recognised as
                good practice

Whose Shoes? also featured in…..


   Community Care
   magazine
   Department of Health
   ‘Communications toolkit’
   www.puttingpeoplefirst.org.uk/content.asp?contentid=453
Evaluation

• Research – Manchester Metropolitan
  University
• Whose Shoes? network
• Customer survey
• Feedback from workshops
  – including students
• Testimonials – website and DVD
  www.nutshellcomms.co.uk/SubPage/testimonials.aspx
Way forward
• Learning Matters book
• International Interprofessional Health & Social
  Care Conference, Manchester 6th & 7th July 2010
• On-going joint work and research
• Case studies about Whose Shose? – including HEIs
• Further regional “real life” perspectives workshops

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Jswec 01 07 10 Workshop

  • 1. Walk a mile in my shoes: the continuing journey to embed the personalisation agenda within social work education Ali Gardner, Gill Phillips
  • 2. Personalisation and social work education • MMU and Department of Health Putting People First • E-learning module with S.C.I.E http://www.scie.org.uk/publications/elearning/person/index.asp • Conferences/ workshops • Book “Personalisation and Social Work” Learning Matters • Module BA, MA and PQ
  • 3. Learning Matters Book Due Jan 2011 • History legislation and policy guidance • Empowering practice – link to social work values • The process of personal / individual budgets • Service user group – experience, data and future developments • Service user narrative • Balancing rights and risks • Preparation for practice – key roles
  • 4. Module Content • History of social welfare • Process of personalisation • Definitions of social work Whose Shoes board game • Time line of legislation and • Self assessment, Resource policy (Bayeux Tapestry) Allocation, supporting • Putting People First (each planning and review quadrant) • Choice versus risk – Explore • Listening and learning from safeguarding issues individuals and families • Changing role of the social • Theories influencing worker personalisation agenda e.g. • Understanding the market – social model, person working with and learning centered approaches, from providers paternalism and citizenship • Brokerage and support
  • 5. Whose Shoes? with students Located half way through module Facilitated by practitioners Student feedback positive Enjoyed different way of learning Encouraged debate Appreciated input from professionals Felt challenged, confused about own experiences on placement Felt empowered to go back to the work place
  • 6. Whose Shoes Café style workshop Missing component with students – different perspectives Regional workshop Students, service users, carers, social workers, providers, managers and academics Venue very important Cheap event Very informal
  • 7. Change – how do we feel? 1 minute – key words only!
  • 9. Background to the game More creative approach to learning Research into key issues Empathy, perspectives … Whose Shoes? concept 160 real life scenarios – including Poet’s Corner
  • 10. Creative approaches……. Manchester Metropolitan University Leicestershire County Council Glasgow Social Care Providers Forum Enable Scotland Cardiff University Newham Council……..and others!
  • 11.
  • 12. These shoes are made for walking A short music video Inspired by Gill Phillips
  • 13. £ The pound shop £…. - Thank you for coming today….
  • 14. LEADERSHIP & MANAGEMENT THE MARKET STAFF - TO MAKE IT HAPPEN! PEOPLE WHO HAVE CHOICE & CONTROL! Copyright © Nutshell LAC (DH)(2008)1: Transforming adult social care Communications Ltd. All rights reserved.
  • 15. Copyright © Nutshell Communications Ltd. All rights reserved.
  • 16. Put back a tile Pick up a tile Copyright © Nutshell Communications Ltd. All rights reserved.
  • 17. When a block of four is When you have a part-finished complete, it is “safe” block – you have to “put back” - you don’t ever put these tiles back Copyright © Nutshell Communications Ltd. All rights reserved.
  • 18. How does it work? We don’t know all the answers…. Build trust and empathy…. relax Work together Promote understanding Harness creativity! Develop lasting solutions
  • 19. Why does it work?... ……. relaxed
  • 20. Why does it work?... ……. inclusive
  • 21. Why does it work?.... …. safe to debate
  • 22. Why does it work?... …listening and learning
  • 23. Why does it work?.... …. addresses real issues
  • 24. Why does it work?.... …. working together
  • 25. Why does it work?.... …’lightbulb’ moments
  • 26. Networking Notes for facilitators On-going support and advice – active network
  • 27. Working across boundaries Local authorities Health and care providers Universities and colleges Service users & carers – Phoenix Support Group – Meet the Dragon’s award! People working together
  • 28. Recognised as good practice Whose Shoes? also featured in….. Community Care magazine Department of Health ‘Communications toolkit’ www.puttingpeoplefirst.org.uk/content.asp?contentid=453
  • 29. Evaluation • Research – Manchester Metropolitan University • Whose Shoes? network • Customer survey • Feedback from workshops – including students • Testimonials – website and DVD www.nutshellcomms.co.uk/SubPage/testimonials.aspx
  • 30.
  • 31.
  • 32. Way forward • Learning Matters book • International Interprofessional Health & Social Care Conference, Manchester 6th & 7th July 2010 • On-going joint work and research • Case studies about Whose Shose? – including HEIs • Further regional “real life” perspectives workshops