Consulting. Design. Agile Projects. Products. Innovation Hosting.
Design Thinking on Speed
OR: how to create a nice TV-remote and stop smoking
A warm welcome to our students of HSG!
Zürich, 20th April 2016
Walter Strametz, CTO - please follow me @WalterStrametz
20.04.2016 2
ti&m – Agenda
Self-Intro, Chinese wisdom and a rear-view mirror
Why do we think design?
It all begins in a garage
War stories (so-called “references”)
20.04.2016 3
Steckbrief ti&m
210 Mitarbeiter
Schweiz
Kein (Near¦Far)-Shoring
Coole Technik
Agile
Innovation
Design Thinking
«Traue keinem der
nicht pogrammiert!»
www.ti8m.ch
Walter Strametz, CTO
Dipl.-Ing., IMD Executive MBA
Member of the Executive board ti&m
Head of Mobile/IoT, Architecture and Agile
20
30
40
50
20.04.20164
Alumni – Beispiel Jack Ma
Jack Ma
CEO Alibaba
bit.ly/1J2vKOW
60
Before you turn 20 years old, be
a good student.
…just to get some experience.
Before you turn 30 years old,
follow somebody.
… go to a small company.
Do all the things that you are
good at.
……don’t try to jump into a new
area, its to late. a new
Work for the young people.
…. invest in them,
and make sure they’re good.
ti&m – My Way
HAK Weiz
(Stmk)
Uni
Klagenfurt
Abroad term,
Stony Brook,
New York
Diplom-
arbeitspreis
Ilogs
Startup
Workflow@UBS
Head of
Development
ti&m, 1.0
Architekt
SBB
Founding
Member ti&m
Bern
IMD
No1
MBA
CH
ti&m, 2.0
CTO &
Digital
Leadership
Board
Member
20 25 30 35 40
Uni Klagenfurt
Hands-on, relevant, direkter Kontakt, gute Umgebung
20.04.2016 6
ti&m – Agenda
Self-Intro, Chinese wisdom and a rear-view mirror
Why do we think design?
It all begins in a garage
War stories (so-called “references”)
HOW TO GET
FROM
 Here to there 
20.04.2016 8
Some of the tools we use – Visualization is always a must in the ti&m garage.
ti&m –How we incorporate DT in Scrum (in the ti&m garage)
Source: Designing for Growth, Jeanne Liedkat & Tim Ogilvie (Publisher: Columbia Business School)
20.04.2016 9
ti&m –Multiple Flavours of Design Thinking
DesignThinking Prozess (David Kelley)
20.04.2016 10
ti&m – Agenda
Self-Intro, Chinese wisdom and a rear-view mirror
Why do we think design?
It all begins in a garage
War stories (so-called “references”)
20.04.2016 11
ti&m garage closes the innovation gap and turn their innovations into successful products!
ti&m – ti&m garage: Closing the innovation gap1
Ideate Select
Innovation
Gap
Development
Introduction
& Scale
Why innovation centers often fail: -
- Customers are lost on the transition from
the idea to the product.
- Existing Processes and silo thinking
create firewalls - the idea cannot evolve.
- Unrealistic and untested assumptions
drive the idea – disappointments are
programmed.
Why the garage works:
- Takes the tools from “the left side” of
innovation, ideation into the development
phase
- Product is tested on the market as early as
possible – so are the assumptions.
- Integrated and co-located teams support
direct information flow – no slow processes.
- Time to market is key
1) Based «Bridging the Innovation Gap»
20.04.2016 12
Design Thinking helps to go beyond paving cow paths.
ti&m –What to look for
Get out of the box!
… and into the garage!
Twist your head 180 degrees
…. and focus on learning
Check where you are standing
… and try to sell your product!
#1
#2
#3
Start a ti&m garage or an
(internal) startup
Integration innovation and
design thinking practices
into your development cycle.
Test iteratively, visualize,
find early adopters, release
early. Look for a fast failure!
Scrum
20.04.2016 13
Be inspired by the ti&m innovation room and let your ideas grow by reducing to the maximum.
ti&m– ti&m garage
+ Design thinking
+ Agile Software Engineering
+ Excellent people
+ Vertical integration
ti&m garage
Ideas vs. hierarchies
Fast launches
Empowerment
Entrepreneurship
Time-boxed and Co-located @ ti&m Obtain products rapidly within
3
months
6
months
9
months
Innovation culture
20.04.2016 14
The garage is the physical melting pot of innovation, product iterations and market focus.
ti&m –Method overview: ti&m garage is based on Scrum
Backlog Tasks
Use time
blocker for
the tools
ti&m
garage
Empathize Artefacts & ceremonies:
- Ideation, e.g. Brainstorms
- Personas and Immersion
- Paper prototypes & wireframes
- Immersion, Interviews
- Gut Check
Fixed time block and budget, select tools you need that your product will pivot towards real needs.
Scale artefacts & ceremonies:
- Find first customers
- Measure success – data driven
decisions
- Business model and its assumptions
Product
& Pitch
20.04.2016 15
A typical ti&m garage lasts for 4-6 months or budgets about 20-30 months FTEs
ti&m –Phases overlap co-located in the ti&m garage
ti&m garage sets the
stage for out-of-the-
box innovations and
speed. We create
productive software
within a short time
frame to create the
opportunity to learn
from the market and
also transform your
company by building
new capabilities.
FTEs
months
iterate
empathize scale
Optional field research
- Deep dive into customers, the job-to-be-done and pain points
- Researchers accompany customers for some time
- Create insights for innovations: Our partners will ensure that
the research is “out-of-the-box”.
co-location in ti&m garage
20.04.2016 16
People inside the garage get transformed – new behaviours, understanding and communication
structure evolve! This make ti&m garage a proper vehicle for digital transformation.
ti&m –a journey through the ti&m garage
Map current
user journey
& pain points
Create paper
prototype &
“Play” to
discuss the
solution
Vision, epics,
stories for 1st
planning ready
Low-Res.
Prototype&
Interviews
Expedition Pivot – dump
initial ideas
UX Lab
Party!
Research
Visualization
happens inside the
ti&m garage
DT tools as usually
in-between sprints.
Analytics to
proof
business model
Scrum
development
1.0
CHF
10,-
20.04.2016 17
ti&m – Agenda
Self-Intro, Chinese wisdom and a rear-view mirror
Why do we think design?
It all begins in a garage
War stories (so-called “references”)
20.04.2016 18
To be or not to be digital – Innovation Mobiles Payment
Time-To-Market Customer Benefit Agile
6months
 Design, Frontend and backend
integration by ti&m.
5months
 State of the Art Smartphone- & tablet
banking solution of BCV.
 Frontend & backendintegration
by ti&m.
To be or not to be digital – Innovation BCV Smartphone & Tabletbanking
20.04.2016 19
Time-To-Market Customer Benefit Agile
To be or not to be digital – Success stories
 Social Banking B2B-Community
 (Web & Smartphone) with approx. 8000 members
for Credit Suisse –
developed & hosted by ti&m.
9months
Innovation Corporate Cash Suite Innovation EamXchange
6months
 Multibanking Cash Suite for Corporate Customers
 Running on Desktops & Tablets.
 Design, Frontend & Backend by ti&m.
Time-To-Market Customer Benefit Agile
20.04.2016 21
To be or not to be digital– Innovation Responsive Portal
Time-To-Market Customer Benefit Agile
11months
 One solution for Web 2.0 including all
mobile channels smartphones and
 Tablets & Browser - OS independent.
20.04.2016 22
6months
 ti&m designed and provided
API and smartphone solution
to enable Sanitas with new
digital business models.
To be or not to be digital – Innovation Smartphone
Time-To-Market Customer Benefit Agile
20.04.2016 23
custom-bike financial AG
 Finma approved escrow process as financial
intermediary.
 We support custom-bike financial to build an
innovative and service based solution to to
provide escrow payment functionality to e-
Business platform
 Scope of the platform it is to make international
payment possible via a trusted body that
guaranties both parties involved in the
transaction.
 Modern on-boarding solution based on video
streaming will be implemented to guaranty KYC
principle and compliancy with Finma guidelines
for Money Laundry and Anti Terror Act.
Passion is the driver to find new road also in financial services
Time-To-Market Customer Benefit Agile
To be or not to be digital – when innovation meets passion
9months
Wir digitalisieren Ihr Unternehmen.
Consulting. Design. Agile Projects. Products. Innovation Hosting.
ti&m AG
Buckhauserstrasse 24
CH-8048 Zürich
Belpstrasse 39
CH-3007 Bern
Telefon +41 44 497 75 00
E-Mail info@ti8m.ch
Twitter @ti8m_ag
Facebook ti8m.ch/fb
www.ti8m.ch
More info in LinkedIn
ti&m garage
Bimodal IT

Hsg vortrag design thinking and garage

  • 1.
    Consulting. Design. AgileProjects. Products. Innovation Hosting. Design Thinking on Speed OR: how to create a nice TV-remote and stop smoking A warm welcome to our students of HSG! Zürich, 20th April 2016 Walter Strametz, CTO - please follow me @WalterStrametz
  • 2.
    20.04.2016 2 ti&m –Agenda Self-Intro, Chinese wisdom and a rear-view mirror Why do we think design? It all begins in a garage War stories (so-called “references”)
  • 3.
    20.04.2016 3 Steckbrief ti&m 210Mitarbeiter Schweiz Kein (Near¦Far)-Shoring Coole Technik Agile Innovation Design Thinking «Traue keinem der nicht pogrammiert!» www.ti8m.ch Walter Strametz, CTO Dipl.-Ing., IMD Executive MBA Member of the Executive board ti&m Head of Mobile/IoT, Architecture and Agile
  • 4.
    20 30 40 50 20.04.20164 Alumni – BeispielJack Ma Jack Ma CEO Alibaba bit.ly/1J2vKOW 60 Before you turn 20 years old, be a good student. …just to get some experience. Before you turn 30 years old, follow somebody. … go to a small company. Do all the things that you are good at. ……don’t try to jump into a new area, its to late. a new Work for the young people. …. invest in them, and make sure they’re good.
  • 5.
    ti&m – MyWay HAK Weiz (Stmk) Uni Klagenfurt Abroad term, Stony Brook, New York Diplom- arbeitspreis Ilogs Startup Workflow@UBS Head of Development ti&m, 1.0 Architekt SBB Founding Member ti&m Bern IMD No1 MBA CH ti&m, 2.0 CTO & Digital Leadership Board Member 20 25 30 35 40 Uni Klagenfurt Hands-on, relevant, direkter Kontakt, gute Umgebung
  • 6.
    20.04.2016 6 ti&m –Agenda Self-Intro, Chinese wisdom and a rear-view mirror Why do we think design? It all begins in a garage War stories (so-called “references”)
  • 7.
    HOW TO GET FROM Here to there 
  • 8.
    20.04.2016 8 Some ofthe tools we use – Visualization is always a must in the ti&m garage. ti&m –How we incorporate DT in Scrum (in the ti&m garage) Source: Designing for Growth, Jeanne Liedkat & Tim Ogilvie (Publisher: Columbia Business School)
  • 9.
    20.04.2016 9 ti&m –MultipleFlavours of Design Thinking DesignThinking Prozess (David Kelley)
  • 10.
    20.04.2016 10 ti&m –Agenda Self-Intro, Chinese wisdom and a rear-view mirror Why do we think design? It all begins in a garage War stories (so-called “references”)
  • 11.
    20.04.2016 11 ti&m garagecloses the innovation gap and turn their innovations into successful products! ti&m – ti&m garage: Closing the innovation gap1 Ideate Select Innovation Gap Development Introduction & Scale Why innovation centers often fail: - - Customers are lost on the transition from the idea to the product. - Existing Processes and silo thinking create firewalls - the idea cannot evolve. - Unrealistic and untested assumptions drive the idea – disappointments are programmed. Why the garage works: - Takes the tools from “the left side” of innovation, ideation into the development phase - Product is tested on the market as early as possible – so are the assumptions. - Integrated and co-located teams support direct information flow – no slow processes. - Time to market is key 1) Based «Bridging the Innovation Gap»
  • 12.
    20.04.2016 12 Design Thinkinghelps to go beyond paving cow paths. ti&m –What to look for Get out of the box! … and into the garage! Twist your head 180 degrees …. and focus on learning Check where you are standing … and try to sell your product! #1 #2 #3 Start a ti&m garage or an (internal) startup Integration innovation and design thinking practices into your development cycle. Test iteratively, visualize, find early adopters, release early. Look for a fast failure! Scrum
  • 13.
    20.04.2016 13 Be inspiredby the ti&m innovation room and let your ideas grow by reducing to the maximum. ti&m– ti&m garage + Design thinking + Agile Software Engineering + Excellent people + Vertical integration ti&m garage Ideas vs. hierarchies Fast launches Empowerment Entrepreneurship Time-boxed and Co-located @ ti&m Obtain products rapidly within 3 months 6 months 9 months Innovation culture
  • 14.
    20.04.2016 14 The garageis the physical melting pot of innovation, product iterations and market focus. ti&m –Method overview: ti&m garage is based on Scrum Backlog Tasks Use time blocker for the tools ti&m garage Empathize Artefacts & ceremonies: - Ideation, e.g. Brainstorms - Personas and Immersion - Paper prototypes & wireframes - Immersion, Interviews - Gut Check Fixed time block and budget, select tools you need that your product will pivot towards real needs. Scale artefacts & ceremonies: - Find first customers - Measure success – data driven decisions - Business model and its assumptions Product & Pitch
  • 15.
    20.04.2016 15 A typicalti&m garage lasts for 4-6 months or budgets about 20-30 months FTEs ti&m –Phases overlap co-located in the ti&m garage ti&m garage sets the stage for out-of-the- box innovations and speed. We create productive software within a short time frame to create the opportunity to learn from the market and also transform your company by building new capabilities. FTEs months iterate empathize scale Optional field research - Deep dive into customers, the job-to-be-done and pain points - Researchers accompany customers for some time - Create insights for innovations: Our partners will ensure that the research is “out-of-the-box”. co-location in ti&m garage
  • 16.
    20.04.2016 16 People insidethe garage get transformed – new behaviours, understanding and communication structure evolve! This make ti&m garage a proper vehicle for digital transformation. ti&m –a journey through the ti&m garage Map current user journey & pain points Create paper prototype & “Play” to discuss the solution Vision, epics, stories for 1st planning ready Low-Res. Prototype& Interviews Expedition Pivot – dump initial ideas UX Lab Party! Research Visualization happens inside the ti&m garage DT tools as usually in-between sprints. Analytics to proof business model Scrum development 1.0 CHF 10,-
  • 17.
    20.04.2016 17 ti&m –Agenda Self-Intro, Chinese wisdom and a rear-view mirror Why do we think design? It all begins in a garage War stories (so-called “references”)
  • 18.
    20.04.2016 18 To beor not to be digital – Innovation Mobiles Payment Time-To-Market Customer Benefit Agile 6months  Design, Frontend and backend integration by ti&m.
  • 19.
    5months  State ofthe Art Smartphone- & tablet banking solution of BCV.  Frontend & backendintegration by ti&m. To be or not to be digital – Innovation BCV Smartphone & Tabletbanking 20.04.2016 19 Time-To-Market Customer Benefit Agile
  • 20.
    To be ornot to be digital – Success stories  Social Banking B2B-Community  (Web & Smartphone) with approx. 8000 members for Credit Suisse – developed & hosted by ti&m. 9months Innovation Corporate Cash Suite Innovation EamXchange 6months  Multibanking Cash Suite for Corporate Customers  Running on Desktops & Tablets.  Design, Frontend & Backend by ti&m. Time-To-Market Customer Benefit Agile
  • 21.
    20.04.2016 21 To beor not to be digital– Innovation Responsive Portal Time-To-Market Customer Benefit Agile 11months  One solution for Web 2.0 including all mobile channels smartphones and  Tablets & Browser - OS independent.
  • 22.
    20.04.2016 22 6months  ti&mdesigned and provided API and smartphone solution to enable Sanitas with new digital business models. To be or not to be digital – Innovation Smartphone Time-To-Market Customer Benefit Agile
  • 23.
    20.04.2016 23 custom-bike financialAG  Finma approved escrow process as financial intermediary.  We support custom-bike financial to build an innovative and service based solution to to provide escrow payment functionality to e- Business platform  Scope of the platform it is to make international payment possible via a trusted body that guaranties both parties involved in the transaction.  Modern on-boarding solution based on video streaming will be implemented to guaranty KYC principle and compliancy with Finma guidelines for Money Laundry and Anti Terror Act. Passion is the driver to find new road also in financial services Time-To-Market Customer Benefit Agile To be or not to be digital – when innovation meets passion 9months
  • 24.
    Wir digitalisieren IhrUnternehmen. Consulting. Design. Agile Projects. Products. Innovation Hosting. ti&m AG Buckhauserstrasse 24 CH-8048 Zürich Belpstrasse 39 CH-3007 Bern Telefon +41 44 497 75 00 E-Mail info@ti8m.ch Twitter @ti8m_ag Facebook ti8m.ch/fb www.ti8m.ch More info in LinkedIn ti&m garage Bimodal IT