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 PROJECT REPORT OF RESEARCH
      METHODOLOGY ON


  COMPARATIVE STUDY
         OF
                        V/S

SUBMITED TO                        SUBMITED BY
Prof. SANJEEV KUMAR                AN KIT RAN A
                                   Roll No. 7116223117
                                   MBA 2ND Semester


     RIMT - IMCT (REGIONAL INSTITUTE OF
MANAGEMENT AND COMPUTER TECHNOLOGY)

                 MANDI GOBINDGARH


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                            CERTIFICATE

        This is to certify that Mr. Ankit Rana has completed his project

report title “Comparative Study of Bajaj V/S Hero Honda” under my

supervision. To the best of my knowledge and belief this is his original work

and this, wholly or partially, has not been submitted for any degree of this or

any other University.




Date:                                               Mr. Rajesh Chawla
                                                         ( Project Guide )




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         Vs.




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                     ACKNOWLEDGEMENT

       The research on “Comparative Study between Bajaj and Hero
Honda” has been given to me as part of the curriculum in 2-Years Bachelor
Degree in Business Administration.
       I have tried my best to present this information as clearly as possible
using basic terms that I hope will be comprehended by the widest spectrum
of researchers, analysts and students for further studies.
       I have completed this study under the able guidance and supervision
of Mr. Rajesh Chawla I will be failed in my duty if I do not acknowledge
the esteemed scholarly guidance, assistance and knowledge. I have received
from them towards fruitful and timely completion of this work.
Mere acknowledgement may not redeem the debt I owe to my parents for
their direct/indirect support during the entire course of this project.
       I also thankful to my friend who helped me a lot in the completion of
this project.




                                                      ANKIT RANA




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                               INDEX
Sr No.           Particulars
                                                    Page no
     1.       HISTORY OF BAJAJ
                  - Profile
     2.           - Key Person
                  - Bajaj Intro                    7
                  - Company History
                  - Timeline of new releases




     3.       HISTORY OF HERO HONDA                14
                - Board of Directors
                - Company Profile

              RESEARCH METHODOLOGY                 23
     4.           - Data Source
                  - Research Approach
                  - Sampling unit
                  - Data Completion and Analysis
                  - Scope
              OBJECTIVE OF THE STUDY
         5.
                                                   25
              ANALYSIS AND INTERPRETATION
     6.

     7.       RECOMMENDATION                       27

     8.       CONCLUSION                           39

              LIMITATION OF RESEARCH STUDY
     9.                                            41

     10.      BIBLIOGRAPHY                         43



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11.   ANNEXURE                         45




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Bajaj Auto limited is one of the largest two wheeler manufacturing company in
India apart from producing two wheelers they also manufacture three wheelers.
The company had started way back in 1945. Initially it used to import the two
wheelers from outside, but from 1959 it started manufacturing of two wheelers in
the country. By the year 1970 Bajaj Auto had rolled out their 100,000th vehicle.
Bajaj scooters and motor cycles have become an integral part of the Indian
milieu and over the years have come to represent the aspirations of modern
India. Bajaj Auto also has a technical tie up with Kawasaki heavy industries of
Japan to produce the latest motorcycles in India which are of world class quality
The Bajaj Kawasaki eliminator has emerged straight out of the drawing board of
Kawasaki heavy industries. The core brand values of Bajaj Auto limited includes
Learning, Innovation, Perfection, Speed and Transparency.

Bajaj Auto has three manufacturing units in the country at Akurdi, Waluj and
Chakan in Maharashtra, western India, which produced 2,314,787 vehicles in
2005-06. The sales are backed by a network of after sales service and
maintenance      work     shops      all      over     the     country.

Bajaj Auto has products which cater to every segment of the Indian two wheeler
market Bajaj CT 100 Dlx offers a great value for money at the entry level.
Similarly Bajaj Discover 125 offers the consumer a great performance without
making a big hole in the pocket.


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PROFILE:
Founder                     Jamnalal Bajaj
Year of Establishment       1926
Industry                    Automotive - Two & Three Wheelers
Business Group              The Bajaj Group
Listings & its codes        BSE – Code: 500490; NSE - Code: BAJAJAUTO
Presence                    Distribution network covers  50   countries.
                            Dominant presence in Sri Lanka, Bangladesh,
                            Columbia, Guatemala, Peru, Egypt, Iran and
                            Indonesia.
Joint Venture               Kawasaki Heavy Industries of Japan
Registered & Head Office    Akurdi
                            Pune - 411035
                            India
                            Tel.: +(91)-(20)-27472851
                            Fax: +(91)-(20)-27473398
Works                          •   Akurdi, Pune 411035
                               •   Bajaj Nagar, Waluj Aurangabad 431136

                               •   Chakan Industrial Area, Chakan, Pune
                                   411501
E-mail                      rahulbajaj@bajajauto.co.in
Website                     www.bajajauto.com




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KEY PERSONS:
Board of Directors
Rahul Bajaj                Chairman
Madhur Bajaj               Vice Chairman & Whole-Time Director
Rajiv Bajaj                Managing Director
Sanjiv Bajaj               Executive Director
D.S. Mehta                 Whole-Time Director
Kantikumar R. Podar        Director
Shekhar Bajaj              Director
D.J. Balaji Rao            Director
J.N. Godrej                Director
S.H. Khan                  Director
Mrs. Suman Kirloskar       Director
Naresh Chandra             Director
Nanoo Pamnani              Director
Manish Kejriwal            Director
P Murari                   Director
Niraj Bajaj                Director

Committees of the Board
Audit Committee
S.H. Khan                  Chairman
D.J. Balaji Rao
J.N. Godrej
Naresh Chandra
Nanoo Pamnani


Shareholders’ & Investors’ Grievance committee
D.J. Balaji Rao            Chairman
J.N. Godrej
Naresh Chandra

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S. H. Khan

Remuneration committee
D.J. Balaji Rao                 Chairman
S.H. Khan
Naresh Chandra

Registered under the Indian Companies Act, VII of 1913
REGISTERED OFFICE            Akurdi, Pune 411 035
WORKS                        Akurdi, Pune 411 035
                             Bajaj Nagar, Waluj Aurangabad 431 136
                             Chakan Industrial Area, Chakan, Pune 411 501




Bajaj Autos Ltd.
Bajaj Auto Limited




Type           Public
Founded        1945
Headquarters      Pune, India
Key people     Rahul Bajaj (Chairman)
               Rs. 1,01,063 billion (2006) or USD 1.87
Revenue
               billion
Net income     Rs. 17,016 billion
Employees      ???
Website        www.bajajauto.com

Bajaj Auto is a major Indian automobile manufacturer. It is India's largest and the
world's 4th largest two- and three-wheeler maker. It is based in Pune, Maharashtra, with
plants in Waluj near Aurangabad, Akurdi and Chakan, near Pune. Bajaj Auto makes
motorscooters, motorcycles and the auto rickshaw.




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Company's history
Bajaj Auto came into existence on November 29, 1945 as M/s Bachraj Trading
Corporation Private Limited. It started off by selling imported two- and three-wheelers in
India. In 1959, it obtained license from the Government of India to manufacture two- and
three-wheelers and it went public in 1960. In 1970, it rolled out its 100,000th vehicle. In
1977, it managed to produce and sell 100,000 vehicles in a single financial year. In 1985,
it started producing at Waluj in Aurangabad. In 1986, it managed to produce and sell
500,000 vehicles in a single financial year. In 1995, it rolled out its ten millionth vehicle
and produced and sold 1 million vehicles in a year.

Timeline of new releases

   •   1971 - three-wheeler goods carrier
   •   1972 - Bajaj Chetak
   •   1976 - Bajaj Super
   •   1977 - Rear engine Autorickshaw
   •   1981 - Bajaj M-50
   •   1986 - Bajaj M-80, Kawasaki Bajaj KB100
   •   1990 - Bajaj Sunny
   •   1994 - Bajaj Classic
   •   1995 - Bajaj Super Excel
   •   1997 - Kawasaki Bajaj Boxer, Rear Engine Diesel Autorickshaw
   •   1998 - Kawasaki Bajaj Caliber, Legend(India's first four-stroke scooter)
   •   2000 - Bajaj Saffire
   •   2001 - Eliminator, Pulsar
   •   2003 - Caliber115, Bajaj Wind 125, Bajaj Pulsar
   •   2004 - Bajaj CT 100, New Bajaj Chetak 4-stroke with Wonder Gear, Bajaj
       Discover DTS-i
   •   2005 - Bajaj Wave, Bajaj Avenger, Bajaj Discover
   •   2006 - Bajaj Platina
   •   2007 - Bajaj Pulsar-200

Some of the models that Bajaj makes (or has made) are:

Scooters
           o   Bajaj Sunny
           o   Bajaj Chetak
           o   Bajaj Cub
           o   Bajaj Super
           o   Bajaj Wave
           o   Bajaj Legend



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Motorcycles
          o   Kawasaki Eliminator
          o   Bajaj Pulsar
          o   Bajaj Kawasaki Wind 125
          o   Bajaj Boxer
          o   Bajaj CT 100
          o   Bajaj Platina
          o   Bajaj Caliber
          o   Bajaj Discover
          o   Bajaj Avenger

Upcoming Models
   •   Bajaj Pulsar 220 DTS-Fi
   •   Bajaj Krystal
   •   Bajaj Blade
   •   Bajaj Sonic

New Image
The company, over the last decade has successfully changed its image from a scooter
manufacturer to a two wheeler manufacturer, product range ranging from Scooterettes to
Scooters to Motorcycle. Its real growth in numbers has come in the last 4 years after
successful introduction of a few models in the motorcycle segment.

The company is headed by Rahul Bajaj who is worth more than US$1.5 billion.




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           India has the largest number of two wheelers in the world with 41.6 million
vehicles. India has a mix of 30 percent automobiles and 70 percent two wheelers in the
country. India was the second largest two wheeler manufacturer in the world starting in
the 1950’s with the birth of Automobile Products of India (API) that manufactured
scooters. API manufactured the Lambrettas but, another company, Bajaj Auto Ltd.
surpassed API and remained through the turn of the century from its association with
Piaggio of Italy (manufacturer of Vespa).

The license raj that existed between the1940s to1980s in India, did not allow foreign
companies to enter the market and imports were tightly controlled. This regulatory maze,
before the economic liberalization, made business easier for local players to have a
seller’s market. Customers in India were forced to wait 12 years to buy a scooter from
Bajaj. The CEO of Bajaj commented that he did not need a marketing department, only a
dispatch department. By the year 1990, Bajaj had a waiting list that was twenty-six times
its annual output for scooters.

The motorcycle segment had the same long wait times with three manufacturers; Royal
Enfield, Ideal Jawa, and Escorts. Royal Enfield made a 350cc Bullet with the only four-
stroke engine at that time and took the higher end of the market but, there was little
competition for their customers. Ideal Jawa and Escorts took the middle and lower end of
the market respectively.

In the mid-1980s, the Indian government regulations changed and permitted foreign
companies to enter the Indian market through minority joint ventures. The two-wheeler
market changed with four Indo-Japanese joint ventures: Hero Honda, TVS Suzuki, Bajaj
Kawasaki and Kinetic Honda. The entry of these foreign companies changed the Indian
market dynamics from the supply side to the demand side. With a larger selection of two-
wheelers on the Indian market, consumers started to gain influence over the products
they bought and raised higher customer expectations. The industry produced more
models, styling options, prices, and different fuel efficiencies. The foreign companies
new technologies helped make the products more reliable and with better quality. Indian
companies had to change to keep up with their global counterparts.




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BOARD OF DIRECTORS

No. Name of the Directors              Designation
1      Mr. Brijmohan Lall Munjal       Chairman & Whole-time Director
2      Mr. Pawan Munjal                Managing Director
3      Mr. Toshiaki Nakagawa           Jt. Managing Director
4      Mr. Takao Eguchi                Whole-time Director
5      Mr. Satyanand Munjal            Non-executive Director
6      Mr. Om Prakash Munjal           Non-executive Director
7      Mr. Tatsuhiro Oyama             Non-executive Director
8      Mr. Masahiro Takedagawa         Non-executive Director
9      Mr. Narinder Nath Vohra         Non-executive & Independent Director
10     Mr. Pradeep Dinodia             Non-executive & Independent Director
11     Gen.(Retd.) Ved Prakash Malik   Non-executive & Independent Director
12     Mr. Analjit Singh               Non-executive & Independent Director
13     Dr. Pritam Singh                Non-executive & Independent Director
14     Ms. Shobhana Bhartia            Non-executive & Independent Director
15     Dr. Vijay Laxman Kelkar         Non-executive & Independent Director




Hero Honda Motorcycle Ltd.




Type            Public company BSE:HEROHONDA M

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Founded         January 19, 1984 in Gurgaon, Haryana, India
Headquarters       Haryana, India
                   Om Prakash Munjal, Founder

                   Mr. Brijmohan Lall Munjal, Chairman
Key people         Mr. Toshiaki Nakagawa, Joint Managing
                Director

                    Mr. Pawan Munjal, Managing Director
Industry        Automotive
Products        Motorcycles, Scooters
Revenue           U$ 2.8 billion
Website         http://www.herohonda.com/site/home/home.asp




HERO HONDA HEADQUARTERS



Hero Honda Motorcycles Limited is an Indian manufacturer of motorcycles and
scooters. Hero Honda is a joint venture that began in 1984 between the Hero group of
India and Honda from Japan. It has been the world's biggest manufacturer of 2-wheeled
motorized vehicles since 2001, when it produced 1.3 million motorbikes in a single year.
Hero Honda's Splendor is the world's largest selling motorcycle [citation needed]. Its 2 plants are
in Dharuhera and Gurgaon, both in Haryana, India. It specializes in dual use motorcycles
that are low powered but very fuel efficient.




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Models
   Bikes

   •   Hero Honda Splendor Plus
   •   Hero Honda Passion Plus
   •   Hero Honda Karizma
   •   Hero Honda CBZ
   •   Hero Honda Super Splendor
   •   Hero Honda CD Dawn
   •   Hero Honda CD Deluxe
   •   Hero Honda Achiever
   •   Hero Honda Glamour
   •   Hero Honda Ambition




                            Hero Honda "Splendor" Model




Company Profile
“Hero”, is the brand name used by the Munjal brothers in the year 1956 with the flagship
company Hero Cycles. The two-wheeler manufacturing business of bicycle components
had originally started in the 1940’s and turned into the world’s largest bicycle
manufacturer today. Hero, is a name synonymous with two-wheelers in India today. The
Munjals roll their own steel, make free wheel bicycle critical components and have
diversified into different ventures like product design. The Hero Group philosophy is:
“To provide excellent transportation to the common man at easily affordable prices and

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to provide total satisfaction in all its spheres of activity”. The Hero group vision is to
build long lasting relationships with everyone (customers, workers, dealers and vendors).
The Hero Group has a passion for setting higher standards and “Engineering
Satisfaction” is the prime motivation, way of life and work culture of the Group.

In the year 1984, Mr. Brijmohan Lal Munjal, the Chairman and Managing Director of
Hero Honda Motors (HHM), headed an alliance between the Munjal family and Honda
Motor Company Ltd. (HMC). HHM Mission Statement is: “We, at Hero Honda, are
continuously striving for synergy between technology, systems, and human resources to
provide products and services that meet the quality, performance, and price aspirations of
our customers. While doing so, we maintain the highest standards of ethics and societal
responsibilities, constantly innovate products and processes, and develop teams that keep
the momentum going to take the company to excellence in the new millennium”. This
alliance became one of the most successful joint ventures in India, until the year 1999
when HMC had announced a 100% subsidiary, Honda Motorcycle & Scooter India
(HMSI). This announcement caused the HHM stock price to decrease by 30 percent that
same day. Munjal had to come up with some new strategic decisions as, HMSI and other
foreign new entry companies were causing increased intensity of rivalry for HHM.

== Growth == The business growth of Hero Honda has been phenomenal throughout its
early days. The Munjal family started a modest business of bicycle components. Hero
Group expanded so big that by 2002 they had sold 86 million bicycles producing 16000
bicycles a day. Today Hero Honda has an assembly line of 9 different models of
motorcycles available. It holds the record for most popular bike in the world by sales for
Its Splendor model. Hero Honda Motors Limited was established in joint venture with
Honda Motors of Japan in 1984, to manufacture motorcycles. It is currently the largest
producer of Two Wheelers in the world. It sold 3 million bikes in the year 2005-2006.
Recently it has also entered in scooter manufacturing, with its model PLEASURE mainly
aimed at girls. The Hero Group has done business differently right from the start and that
is what has helped them to achieve break-through in the competitive two-wheeler market.
The Group's low key, but focused, style of management has earned the company plaudits
amidst investors, employees, vendors and dealers, as also worldwide recognition.

The growth of the Group through the years has been influenced by a number of factors:



[ Just-in-Time ]

The Hero Group through the Hero Cycles Division was the first to introduce the concept
of just-in-time inventory. The Group boasts of superb operational efficiencies. Every
assembly line worker operates two machines simultaneously to save time and improve
productivity. The fact that most of the machines are either developed or fabricated in-
house, has resulted in low inventory levels. In Hero Cycles Limited, the just-in-time
inventory principle has been working since the beginning of production in the unit and is
functional even till date.. This is the Japanese style of production and in India; Hero is

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probably the only company to have mastered the art of the just-in-time inventory
principle.

[ Ancillarisation ]

An integral part of the Group strategy of doing business differently was providing
support to ancillary units. There are over 300 ancillary units today, whose production is
dedicated to Hero's requirements and also a large number of other vendors, which include
some of the better known companies in the automotive segment. Employee Policy:

Another Striking feature within the Hero Group is the commitment and dedication of its
workers. There is no organized labor union and family members of employees find ready
employment within Hero. The philosophy with regard to labor management is "Hero is
growing, grow with Hero." When it comes to workers' benefits, the Hero Group is known
for providing facilities, further ahead of the industry norms. Long before other companies
did so, Hero was giving its employees a uniform allowance, as well as House Rent
Allowance (HRA) and Leave Travel Allowance (LTA). Extra benefits took the form of
medical check-ups, not just for workers, but also for the immediate family members.

[ Dealer Network ]

The relationship of Hero Group with their dealers is unique in its closeness. The dealers
are considered a part of the Hero family. A nation-wide dealer network comprising of
over 5,000 outlets, and have a formidable distribution system in place. Sales agents from
Hero travels to all the corners of the country, visiting dealers and send back daily
postcards with information on the stock position that day, turnover, fresh purchases,
anticipated demand and also competitor action in the region. The manufacturing units
have a separate department to handle dealer complaints and problems and the first
response is always given in 24 hours.

[ Financial Planning ]

The Hero Group benefits from the Group Chairman's financial acumen and his grasp on
technology, manufacturing and marketing. Group Company, Hero Cycles Limited has
one of the highest labor productivity rates in the world. In Hero Honda Motors Limited,
the focus is on financial and raw material management and a low employee turnover.

[ Quality ]

Quality at Hero is attained not just by modern plants and equipment and through latest
technology, but by enforcing a strict discipline. At the Group factories, attaining quality
standards is an everyday practice - a strictly pursued discipline. It comes from an
amalgamation of the latest technology with deep-rooted experience derived from nearly
four decades of hard labor. It is an attitude that masters the challenge of growth and
change - change in consumers' perceptions about products and new aspirations arising
from a new generation of buyers.

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Constant technology up gradation ensures that the Group stays in the global mainstream
and maintains its competitive edge. With each of its foreign collaborations, the Group
goes onto strengthen its quality measures as per the book. The Group also employs the
services of independent experts from around the world to assist in new design and
production processes.

[ Diversification ]

Throughout the years of enormous growth, the Group Chairman, Mr. Lall has actively
looked at diversification. A considerable level of backward integration in its
manufacturing activities has been ample in the Group's growth and led to the
establishment of the Hero Cycles Cold Rolling Division, Munjal and Sunbeam Castings,
Munjal Auto Components and Munjal Showa Limited amongst other component-
manufacturing units.

Then there were the expansion into the automotive segment with the setting up of
Majestic Auto Limited, where the first indigenously designed moped, Hero Majestic,
went into commercial production in 1978. Then came Hero Motors which introduced
Hero Puch, in collaboration with global technology leader Steyr Daimler Puch of Austria.
Hero Honda Motors was established in 1984 to manufacture 100 cc motorcycles.

The Hero Group also took a venture into other segments like exports, financial services,
information technology, which includes customer response services and software
development. Further expansion is expected in the areas of Insurance and
Telecommunication.

The Hero Group's phenomenal growth is the result of constant innovations, a close watch
on costs and the dynamic leadership of the Group Chairman, characterized by a culture of
entrepreneurship, of right attitudes and building stronger relationships with investors,
partners, vendors and dealers and customers




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RESEARCH METHODOLOGY


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        It is well known fact that the most important step in marketing research process is
to define the problem. Choose for investigation because a problem well defined is half
solved. That was the reason that at most care was taken while defining various
parameters of the problem. After giving through brain storming session, objectives were
selected and the set on the base of these objectives. A questionnaire was designed major
emphasis of which was gathering new ideas or insight so as to determine and bind out
solution to the problems.

DATA SOURCE

         Research included gathering both Primary and Secondary data. Primary data is
the first hand data, which are selected a fresh and thus happen to be original in character.
Primary Data was crucial to know various customers and past consumer views about
bikes and to calculate the market share of this brand in regards to other brands.
         Secondary data are those which has been collected by some one else and which
already have been passed through statistical process. Secondary data has been taken from
internet, newspaper, magazines and companies web sites.

RESEARCH APPROACH

        The research approach was used survey method which is a widely used method
for data collection and best suited for descriptive type of research survey includes
research instrument like questionnaire which can be structured and unstructured. Target
population is well identified and various methods like personal interviews and telephone
interviews are employed.

SAMPLING UNIT

      It gives the target population that will be sampled. This research was carried in
Muktsar (Distt Muktsar)

These were 100 respondents.

DATA COMPLETION AND ANALYSIS

       After the data has been collected, it was tabulated and findings of the project were
presented followed by analysis and interpretation to reach certain conclusions.




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OBJECTIVES:-

1. To know the market share of Bajaj & Hero Honda.

2. To know the perception of customers regarding bikes.

3. To determine the customers satisfaction regarding bikes.

4. To determine the factors influencing the choice of customers regarding
   bikes.




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Q1) Which bike do you have?

Hero Honda     47
Bajaj          38
Any other      15




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Q2) Which Model do you Have?

Hero Honda                  Bajaj
 Splender       21         CT 100     7
  Passion       13        Discover    12
  Karizma       7          Pulsar     11
 Any other      6         Any other   8




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Q3) In which family Income level do you Fall?

100000-200000                  22
200000-300000                  45
300000-400000                  23
above 400000                   10




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Q4) For how long do you own a bike?

0-1 year                  34
1-2 year                  29
2-3 year                  26
above 3 year              11




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Q5) For what purpose do you use your Motor Bike?

                   Hero Honda          Bajaj
Office Purpose          9                4
Personal purpose       13               15
Joy Purpose            19               16
Other                   6                3




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Q6) How do you come to know about this Motor Bike?

                        Hero Honda         Bajaj
Newspaper                    4              2

Television                  23               16

Magazine                    2                1

Friends & Relative          18               19




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Q7) Does Advertisement Influence your decision
in choosing a Motor Bike?

Yes                         87%
No                          5%
Cant say                    8%




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Q8) Do you have full
knowledge about Bikes
before buying?
            Hero
            Honda       Bajaj


Yes            25        23

No             22        15




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Q9) Which Factor below Influence your decision?

                     Hero Honda           Bajaj

Price                    72%              78%

Mileage                  78%              64%
Quality                  65%              48%
Resale Value             40%              28%

Status symbol            10%               7%




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Q10) How would you rate the following factors of Bikes
with respect to different company?

                   Hero Honda                 Bajaj

Mileage                74%                    72%
Price                  68%                    65%
Pick up                70%                    80%
Maintenance            58%                    62%
Look & Shape           85%                    80%
Brand Image            53%                    55%




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Q11) If new Bike with good features
comes in, then would you like to
change your bike?

               Hero
              Honda           Bajaj


Yes             19              21
No              17              14
Cant
say             11              3




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                               Conclusion

1. Most of the Pulsar, CBZ & Karizma are purchased by young generation
     18 to 30 because they prefer stylish looks and rest of the models of Hero
     Honda are purchased more by daily users who needs more average of
     bikes than looks.
2.   Hero Honda is considered to be most fuel-efficient bike on Indian roads.
3.   Service & Spare parts are available throughout India in local markets
     also.
4.   While buying a motorcycle, economy is the main consideration in form
     of maintenance cost, fuel efficiency.
5.   Majority of the respondent had bought their motorcycle more than 3
     years.




                          http://www.gameswala.com/                        38
http://www.gameswala.com/




  http://www.gameswala.com/   39
http://www.gameswala.com/




              RECOMMENDATIONS

1.   Bajaj should introduce some more models having more engine
     power.

2.   Hero Honda should think about fuel efficiency in case of upper
     segment bikes.

3.   More service centers should be opened.

4.   Maintenance cost and the availability of the spare parts should
     also be given due importance.

5.   They also introduce some good finance/discount schemes for
     students.

6.   The price should be economic.




                   http://www.gameswala.com/                     40
http://www.gameswala.com/




  http://www.gameswala.com/   41
http://www.gameswala.com/




BIBLIOGRAPHY

1.   www.herohonda.com

2.   www.google.com
                http://www.gameswala.com/   42
http://www.gameswala.com/


3.   www.bajaj.com

4.   www.twowheeler.com

5.   www.extrememachines.com




                http://www.gameswala.com/   43
http://www.gameswala.com/




  http://www.gameswala.com/   44
http://www.gameswala.com/


                          QUESTIONNAIRE
NAME: - ………………………………………………

CONTACT NO:- ……………………………………….

ADRESS:-……………………………………………..

AGE:- ……                   15-20                20-25

                           25.30                Above 30



OCCUPATION:-                  Businessman       Employee

                              Student           Other


Q1) Which Bike do you have?

           Hero Honda                   Bajaj              Any Other


Q2) Which Model do you have?

Hero Honda: -              Splendor             Passion

                           Karizma              Other

Bajaj: -                   CT 100               Discover

                           Pulsar               Other

Q3) In which Family Income do you Fall?

                           100000-200000        200000-300000

                           300000-400000        Above 400000


Q4) For how long do you own a Bike?

                           0-1 year             1-2 year

                          http://www.gameswala.com/                    45
http://www.gameswala.com/

                            2-3 year                  above 3 years



Q5) For what purpose do you use your Motor Bike?

                            Office Purpose            Personal Purpose

                            Joy Purpose               Other



Q6) How do you come to know about this Motor Bike?

                            Newspaper                     Television

                            Magazines                     Friends/Relatives


Q7) Does Advertisement Influence your decision in choosing a Motor Bike?

                Yes                       No                     Can’t say




Q8) Do you have full knowledge about Bikes before buying?

                            Yes                           No




Q9) Which factor below influence your decision?

                Price                     Mileage                Quality

                Resale Value              Status Symbol




                           http://www.gameswala.com/                          46
http://www.gameswala.com/

Q10) How would you rate the following factors of bikes with respect to different
companies?
                                      Hero Honda          Bajaj

                 Mileage

                 Price

                 Pick up

                 Maintenance

                 Look/Shape

                 Brand Image

Q11) In new bike with good feature comes in, then would you like to change your bikes?

                 Yes                       No                    Can’t say

Q12) Any Suggestions for Company
1……………………………………………………………………………………………
2……………………………………………………………………………………………
3……………………………………………………………………………………………
4……………………………………………………………………………………………
5……………………………………………………………………………………………




Date:                                                                   (Signature)




                           http://www.gameswala.com/                                  47

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Bajaj vs-hero-honda www.gameswala.com

  • 1. http://www.gameswala.com/ PROJECT REPORT OF RESEARCH METHODOLOGY ON COMPARATIVE STUDY OF V/S SUBMITED TO SUBMITED BY Prof. SANJEEV KUMAR AN KIT RAN A Roll No. 7116223117 MBA 2ND Semester RIMT - IMCT (REGIONAL INSTITUTE OF MANAGEMENT AND COMPUTER TECHNOLOGY) MANDI GOBINDGARH http://www.gameswala.com/ 1
  • 2. http://www.gameswala.com/ CERTIFICATE This is to certify that Mr. Ankit Rana has completed his project report title “Comparative Study of Bajaj V/S Hero Honda” under my supervision. To the best of my knowledge and belief this is his original work and this, wholly or partially, has not been submitted for any degree of this or any other University. Date: Mr. Rajesh Chawla ( Project Guide ) http://www.gameswala.com/ 2
  • 3. http://www.gameswala.com/ Vs. http://www.gameswala.com/ 3
  • 4. http://www.gameswala.com/ ACKNOWLEDGEMENT The research on “Comparative Study between Bajaj and Hero Honda” has been given to me as part of the curriculum in 2-Years Bachelor Degree in Business Administration. I have tried my best to present this information as clearly as possible using basic terms that I hope will be comprehended by the widest spectrum of researchers, analysts and students for further studies. I have completed this study under the able guidance and supervision of Mr. Rajesh Chawla I will be failed in my duty if I do not acknowledge the esteemed scholarly guidance, assistance and knowledge. I have received from them towards fruitful and timely completion of this work. Mere acknowledgement may not redeem the debt I owe to my parents for their direct/indirect support during the entire course of this project. I also thankful to my friend who helped me a lot in the completion of this project. ANKIT RANA http://www.gameswala.com/ 4
  • 5. http://www.gameswala.com/ INDEX Sr No. Particulars Page no 1. HISTORY OF BAJAJ - Profile 2. - Key Person - Bajaj Intro 7 - Company History - Timeline of new releases 3. HISTORY OF HERO HONDA 14 - Board of Directors - Company Profile RESEARCH METHODOLOGY 23 4. - Data Source - Research Approach - Sampling unit - Data Completion and Analysis - Scope OBJECTIVE OF THE STUDY 5. 25 ANALYSIS AND INTERPRETATION 6. 7. RECOMMENDATION 27 8. CONCLUSION 39 LIMITATION OF RESEARCH STUDY 9. 41 10. BIBLIOGRAPHY 43 http://www.gameswala.com/ 5
  • 6. http://www.gameswala.com/ 11. ANNEXURE 45 http://www.gameswala.com/ 6
  • 8. http://www.gameswala.com/ Bajaj Auto limited is one of the largest two wheeler manufacturing company in India apart from producing two wheelers they also manufacture three wheelers. The company had started way back in 1945. Initially it used to import the two wheelers from outside, but from 1959 it started manufacturing of two wheelers in the country. By the year 1970 Bajaj Auto had rolled out their 100,000th vehicle. Bajaj scooters and motor cycles have become an integral part of the Indian milieu and over the years have come to represent the aspirations of modern India. Bajaj Auto also has a technical tie up with Kawasaki heavy industries of Japan to produce the latest motorcycles in India which are of world class quality The Bajaj Kawasaki eliminator has emerged straight out of the drawing board of Kawasaki heavy industries. The core brand values of Bajaj Auto limited includes Learning, Innovation, Perfection, Speed and Transparency. Bajaj Auto has three manufacturing units in the country at Akurdi, Waluj and Chakan in Maharashtra, western India, which produced 2,314,787 vehicles in 2005-06. The sales are backed by a network of after sales service and maintenance work shops all over the country. Bajaj Auto has products which cater to every segment of the Indian two wheeler market Bajaj CT 100 Dlx offers a great value for money at the entry level. Similarly Bajaj Discover 125 offers the consumer a great performance without making a big hole in the pocket. http://www.gameswala.com/ 8
  • 9. http://www.gameswala.com/ PROFILE: Founder Jamnalal Bajaj Year of Establishment 1926 Industry Automotive - Two & Three Wheelers Business Group The Bajaj Group Listings & its codes BSE – Code: 500490; NSE - Code: BAJAJAUTO Presence Distribution network covers 50 countries. Dominant presence in Sri Lanka, Bangladesh, Columbia, Guatemala, Peru, Egypt, Iran and Indonesia. Joint Venture Kawasaki Heavy Industries of Japan Registered & Head Office Akurdi Pune - 411035 India Tel.: +(91)-(20)-27472851 Fax: +(91)-(20)-27473398 Works • Akurdi, Pune 411035 • Bajaj Nagar, Waluj Aurangabad 431136 • Chakan Industrial Area, Chakan, Pune 411501 E-mail rahulbajaj@bajajauto.co.in Website www.bajajauto.com http://www.gameswala.com/ 9
  • 10. http://www.gameswala.com/ KEY PERSONS: Board of Directors Rahul Bajaj Chairman Madhur Bajaj Vice Chairman & Whole-Time Director Rajiv Bajaj Managing Director Sanjiv Bajaj Executive Director D.S. Mehta Whole-Time Director Kantikumar R. Podar Director Shekhar Bajaj Director D.J. Balaji Rao Director J.N. Godrej Director S.H. Khan Director Mrs. Suman Kirloskar Director Naresh Chandra Director Nanoo Pamnani Director Manish Kejriwal Director P Murari Director Niraj Bajaj Director Committees of the Board Audit Committee S.H. Khan Chairman D.J. Balaji Rao J.N. Godrej Naresh Chandra Nanoo Pamnani Shareholders’ & Investors’ Grievance committee D.J. Balaji Rao Chairman J.N. Godrej Naresh Chandra http://www.gameswala.com/ 10
  • 11. http://www.gameswala.com/ S. H. Khan Remuneration committee D.J. Balaji Rao Chairman S.H. Khan Naresh Chandra Registered under the Indian Companies Act, VII of 1913 REGISTERED OFFICE Akurdi, Pune 411 035 WORKS Akurdi, Pune 411 035 Bajaj Nagar, Waluj Aurangabad 431 136 Chakan Industrial Area, Chakan, Pune 411 501 Bajaj Autos Ltd. Bajaj Auto Limited Type Public Founded 1945 Headquarters Pune, India Key people Rahul Bajaj (Chairman) Rs. 1,01,063 billion (2006) or USD 1.87 Revenue billion Net income Rs. 17,016 billion Employees ??? Website www.bajajauto.com Bajaj Auto is a major Indian automobile manufacturer. It is India's largest and the world's 4th largest two- and three-wheeler maker. It is based in Pune, Maharashtra, with plants in Waluj near Aurangabad, Akurdi and Chakan, near Pune. Bajaj Auto makes motorscooters, motorcycles and the auto rickshaw. http://www.gameswala.com/ 11
  • 12. http://www.gameswala.com/ Company's history Bajaj Auto came into existence on November 29, 1945 as M/s Bachraj Trading Corporation Private Limited. It started off by selling imported two- and three-wheelers in India. In 1959, it obtained license from the Government of India to manufacture two- and three-wheelers and it went public in 1960. In 1970, it rolled out its 100,000th vehicle. In 1977, it managed to produce and sell 100,000 vehicles in a single financial year. In 1985, it started producing at Waluj in Aurangabad. In 1986, it managed to produce and sell 500,000 vehicles in a single financial year. In 1995, it rolled out its ten millionth vehicle and produced and sold 1 million vehicles in a year. Timeline of new releases • 1971 - three-wheeler goods carrier • 1972 - Bajaj Chetak • 1976 - Bajaj Super • 1977 - Rear engine Autorickshaw • 1981 - Bajaj M-50 • 1986 - Bajaj M-80, Kawasaki Bajaj KB100 • 1990 - Bajaj Sunny • 1994 - Bajaj Classic • 1995 - Bajaj Super Excel • 1997 - Kawasaki Bajaj Boxer, Rear Engine Diesel Autorickshaw • 1998 - Kawasaki Bajaj Caliber, Legend(India's first four-stroke scooter) • 2000 - Bajaj Saffire • 2001 - Eliminator, Pulsar • 2003 - Caliber115, Bajaj Wind 125, Bajaj Pulsar • 2004 - Bajaj CT 100, New Bajaj Chetak 4-stroke with Wonder Gear, Bajaj Discover DTS-i • 2005 - Bajaj Wave, Bajaj Avenger, Bajaj Discover • 2006 - Bajaj Platina • 2007 - Bajaj Pulsar-200 Some of the models that Bajaj makes (or has made) are: Scooters o Bajaj Sunny o Bajaj Chetak o Bajaj Cub o Bajaj Super o Bajaj Wave o Bajaj Legend http://www.gameswala.com/ 12
  • 13. http://www.gameswala.com/ Motorcycles o Kawasaki Eliminator o Bajaj Pulsar o Bajaj Kawasaki Wind 125 o Bajaj Boxer o Bajaj CT 100 o Bajaj Platina o Bajaj Caliber o Bajaj Discover o Bajaj Avenger Upcoming Models • Bajaj Pulsar 220 DTS-Fi • Bajaj Krystal • Bajaj Blade • Bajaj Sonic New Image The company, over the last decade has successfully changed its image from a scooter manufacturer to a two wheeler manufacturer, product range ranging from Scooterettes to Scooters to Motorcycle. Its real growth in numbers has come in the last 4 years after successful introduction of a few models in the motorcycle segment. The company is headed by Rahul Bajaj who is worth more than US$1.5 billion. http://www.gameswala.com/ 13
  • 15. http://www.gameswala.com/ India has the largest number of two wheelers in the world with 41.6 million vehicles. India has a mix of 30 percent automobiles and 70 percent two wheelers in the country. India was the second largest two wheeler manufacturer in the world starting in the 1950’s with the birth of Automobile Products of India (API) that manufactured scooters. API manufactured the Lambrettas but, another company, Bajaj Auto Ltd. surpassed API and remained through the turn of the century from its association with Piaggio of Italy (manufacturer of Vespa). The license raj that existed between the1940s to1980s in India, did not allow foreign companies to enter the market and imports were tightly controlled. This regulatory maze, before the economic liberalization, made business easier for local players to have a seller’s market. Customers in India were forced to wait 12 years to buy a scooter from Bajaj. The CEO of Bajaj commented that he did not need a marketing department, only a dispatch department. By the year 1990, Bajaj had a waiting list that was twenty-six times its annual output for scooters. The motorcycle segment had the same long wait times with three manufacturers; Royal Enfield, Ideal Jawa, and Escorts. Royal Enfield made a 350cc Bullet with the only four- stroke engine at that time and took the higher end of the market but, there was little competition for their customers. Ideal Jawa and Escorts took the middle and lower end of the market respectively. In the mid-1980s, the Indian government regulations changed and permitted foreign companies to enter the Indian market through minority joint ventures. The two-wheeler market changed with four Indo-Japanese joint ventures: Hero Honda, TVS Suzuki, Bajaj Kawasaki and Kinetic Honda. The entry of these foreign companies changed the Indian market dynamics from the supply side to the demand side. With a larger selection of two- wheelers on the Indian market, consumers started to gain influence over the products they bought and raised higher customer expectations. The industry produced more models, styling options, prices, and different fuel efficiencies. The foreign companies new technologies helped make the products more reliable and with better quality. Indian companies had to change to keep up with their global counterparts. http://www.gameswala.com/ 15
  • 16. http://www.gameswala.com/ BOARD OF DIRECTORS No. Name of the Directors Designation 1 Mr. Brijmohan Lall Munjal Chairman & Whole-time Director 2 Mr. Pawan Munjal Managing Director 3 Mr. Toshiaki Nakagawa Jt. Managing Director 4 Mr. Takao Eguchi Whole-time Director 5 Mr. Satyanand Munjal Non-executive Director 6 Mr. Om Prakash Munjal Non-executive Director 7 Mr. Tatsuhiro Oyama Non-executive Director 8 Mr. Masahiro Takedagawa Non-executive Director 9 Mr. Narinder Nath Vohra Non-executive & Independent Director 10 Mr. Pradeep Dinodia Non-executive & Independent Director 11 Gen.(Retd.) Ved Prakash Malik Non-executive & Independent Director 12 Mr. Analjit Singh Non-executive & Independent Director 13 Dr. Pritam Singh Non-executive & Independent Director 14 Ms. Shobhana Bhartia Non-executive & Independent Director 15 Dr. Vijay Laxman Kelkar Non-executive & Independent Director Hero Honda Motorcycle Ltd. Type Public company BSE:HEROHONDA M http://www.gameswala.com/ 16
  • 17. http://www.gameswala.com/ Founded January 19, 1984 in Gurgaon, Haryana, India Headquarters Haryana, India Om Prakash Munjal, Founder Mr. Brijmohan Lall Munjal, Chairman Key people Mr. Toshiaki Nakagawa, Joint Managing Director Mr. Pawan Munjal, Managing Director Industry Automotive Products Motorcycles, Scooters Revenue U$ 2.8 billion Website http://www.herohonda.com/site/home/home.asp HERO HONDA HEADQUARTERS Hero Honda Motorcycles Limited is an Indian manufacturer of motorcycles and scooters. Hero Honda is a joint venture that began in 1984 between the Hero group of India and Honda from Japan. It has been the world's biggest manufacturer of 2-wheeled motorized vehicles since 2001, when it produced 1.3 million motorbikes in a single year. Hero Honda's Splendor is the world's largest selling motorcycle [citation needed]. Its 2 plants are in Dharuhera and Gurgaon, both in Haryana, India. It specializes in dual use motorcycles that are low powered but very fuel efficient. http://www.gameswala.com/ 17
  • 18. http://www.gameswala.com/ Models Bikes • Hero Honda Splendor Plus • Hero Honda Passion Plus • Hero Honda Karizma • Hero Honda CBZ • Hero Honda Super Splendor • Hero Honda CD Dawn • Hero Honda CD Deluxe • Hero Honda Achiever • Hero Honda Glamour • Hero Honda Ambition Hero Honda "Splendor" Model Company Profile “Hero”, is the brand name used by the Munjal brothers in the year 1956 with the flagship company Hero Cycles. The two-wheeler manufacturing business of bicycle components had originally started in the 1940’s and turned into the world’s largest bicycle manufacturer today. Hero, is a name synonymous with two-wheelers in India today. The Munjals roll their own steel, make free wheel bicycle critical components and have diversified into different ventures like product design. The Hero Group philosophy is: “To provide excellent transportation to the common man at easily affordable prices and http://www.gameswala.com/ 18
  • 19. http://www.gameswala.com/ to provide total satisfaction in all its spheres of activity”. The Hero group vision is to build long lasting relationships with everyone (customers, workers, dealers and vendors). The Hero Group has a passion for setting higher standards and “Engineering Satisfaction” is the prime motivation, way of life and work culture of the Group. In the year 1984, Mr. Brijmohan Lal Munjal, the Chairman and Managing Director of Hero Honda Motors (HHM), headed an alliance between the Munjal family and Honda Motor Company Ltd. (HMC). HHM Mission Statement is: “We, at Hero Honda, are continuously striving for synergy between technology, systems, and human resources to provide products and services that meet the quality, performance, and price aspirations of our customers. While doing so, we maintain the highest standards of ethics and societal responsibilities, constantly innovate products and processes, and develop teams that keep the momentum going to take the company to excellence in the new millennium”. This alliance became one of the most successful joint ventures in India, until the year 1999 when HMC had announced a 100% subsidiary, Honda Motorcycle & Scooter India (HMSI). This announcement caused the HHM stock price to decrease by 30 percent that same day. Munjal had to come up with some new strategic decisions as, HMSI and other foreign new entry companies were causing increased intensity of rivalry for HHM. == Growth == The business growth of Hero Honda has been phenomenal throughout its early days. The Munjal family started a modest business of bicycle components. Hero Group expanded so big that by 2002 they had sold 86 million bicycles producing 16000 bicycles a day. Today Hero Honda has an assembly line of 9 different models of motorcycles available. It holds the record for most popular bike in the world by sales for Its Splendor model. Hero Honda Motors Limited was established in joint venture with Honda Motors of Japan in 1984, to manufacture motorcycles. It is currently the largest producer of Two Wheelers in the world. It sold 3 million bikes in the year 2005-2006. Recently it has also entered in scooter manufacturing, with its model PLEASURE mainly aimed at girls. The Hero Group has done business differently right from the start and that is what has helped them to achieve break-through in the competitive two-wheeler market. The Group's low key, but focused, style of management has earned the company plaudits amidst investors, employees, vendors and dealers, as also worldwide recognition. The growth of the Group through the years has been influenced by a number of factors: [ Just-in-Time ] The Hero Group through the Hero Cycles Division was the first to introduce the concept of just-in-time inventory. The Group boasts of superb operational efficiencies. Every assembly line worker operates two machines simultaneously to save time and improve productivity. The fact that most of the machines are either developed or fabricated in- house, has resulted in low inventory levels. In Hero Cycles Limited, the just-in-time inventory principle has been working since the beginning of production in the unit and is functional even till date.. This is the Japanese style of production and in India; Hero is http://www.gameswala.com/ 19
  • 20. http://www.gameswala.com/ probably the only company to have mastered the art of the just-in-time inventory principle. [ Ancillarisation ] An integral part of the Group strategy of doing business differently was providing support to ancillary units. There are over 300 ancillary units today, whose production is dedicated to Hero's requirements and also a large number of other vendors, which include some of the better known companies in the automotive segment. Employee Policy: Another Striking feature within the Hero Group is the commitment and dedication of its workers. There is no organized labor union and family members of employees find ready employment within Hero. The philosophy with regard to labor management is "Hero is growing, grow with Hero." When it comes to workers' benefits, the Hero Group is known for providing facilities, further ahead of the industry norms. Long before other companies did so, Hero was giving its employees a uniform allowance, as well as House Rent Allowance (HRA) and Leave Travel Allowance (LTA). Extra benefits took the form of medical check-ups, not just for workers, but also for the immediate family members. [ Dealer Network ] The relationship of Hero Group with their dealers is unique in its closeness. The dealers are considered a part of the Hero family. A nation-wide dealer network comprising of over 5,000 outlets, and have a formidable distribution system in place. Sales agents from Hero travels to all the corners of the country, visiting dealers and send back daily postcards with information on the stock position that day, turnover, fresh purchases, anticipated demand and also competitor action in the region. The manufacturing units have a separate department to handle dealer complaints and problems and the first response is always given in 24 hours. [ Financial Planning ] The Hero Group benefits from the Group Chairman's financial acumen and his grasp on technology, manufacturing and marketing. Group Company, Hero Cycles Limited has one of the highest labor productivity rates in the world. In Hero Honda Motors Limited, the focus is on financial and raw material management and a low employee turnover. [ Quality ] Quality at Hero is attained not just by modern plants and equipment and through latest technology, but by enforcing a strict discipline. At the Group factories, attaining quality standards is an everyday practice - a strictly pursued discipline. It comes from an amalgamation of the latest technology with deep-rooted experience derived from nearly four decades of hard labor. It is an attitude that masters the challenge of growth and change - change in consumers' perceptions about products and new aspirations arising from a new generation of buyers. http://www.gameswala.com/ 20
  • 21. http://www.gameswala.com/ Constant technology up gradation ensures that the Group stays in the global mainstream and maintains its competitive edge. With each of its foreign collaborations, the Group goes onto strengthen its quality measures as per the book. The Group also employs the services of independent experts from around the world to assist in new design and production processes. [ Diversification ] Throughout the years of enormous growth, the Group Chairman, Mr. Lall has actively looked at diversification. A considerable level of backward integration in its manufacturing activities has been ample in the Group's growth and led to the establishment of the Hero Cycles Cold Rolling Division, Munjal and Sunbeam Castings, Munjal Auto Components and Munjal Showa Limited amongst other component- manufacturing units. Then there were the expansion into the automotive segment with the setting up of Majestic Auto Limited, where the first indigenously designed moped, Hero Majestic, went into commercial production in 1978. Then came Hero Motors which introduced Hero Puch, in collaboration with global technology leader Steyr Daimler Puch of Austria. Hero Honda Motors was established in 1984 to manufacture 100 cc motorcycles. The Hero Group also took a venture into other segments like exports, financial services, information technology, which includes customer response services and software development. Further expansion is expected in the areas of Insurance and Telecommunication. The Hero Group's phenomenal growth is the result of constant innovations, a close watch on costs and the dynamic leadership of the Group Chairman, characterized by a culture of entrepreneurship, of right attitudes and building stronger relationships with investors, partners, vendors and dealers and customers http://www.gameswala.com/ 21
  • 22. http://www.gameswala.com/ RESEARCH METHODOLOGY http://www.gameswala.com/ 22
  • 23. http://www.gameswala.com/ It is well known fact that the most important step in marketing research process is to define the problem. Choose for investigation because a problem well defined is half solved. That was the reason that at most care was taken while defining various parameters of the problem. After giving through brain storming session, objectives were selected and the set on the base of these objectives. A questionnaire was designed major emphasis of which was gathering new ideas or insight so as to determine and bind out solution to the problems. DATA SOURCE Research included gathering both Primary and Secondary data. Primary data is the first hand data, which are selected a fresh and thus happen to be original in character. Primary Data was crucial to know various customers and past consumer views about bikes and to calculate the market share of this brand in regards to other brands. Secondary data are those which has been collected by some one else and which already have been passed through statistical process. Secondary data has been taken from internet, newspaper, magazines and companies web sites. RESEARCH APPROACH The research approach was used survey method which is a widely used method for data collection and best suited for descriptive type of research survey includes research instrument like questionnaire which can be structured and unstructured. Target population is well identified and various methods like personal interviews and telephone interviews are employed. SAMPLING UNIT It gives the target population that will be sampled. This research was carried in Muktsar (Distt Muktsar) These were 100 respondents. DATA COMPLETION AND ANALYSIS After the data has been collected, it was tabulated and findings of the project were presented followed by analysis and interpretation to reach certain conclusions. http://www.gameswala.com/ 23
  • 24. http://www.gameswala.com/ OBJECTIVES:- 1. To know the market share of Bajaj & Hero Honda. 2. To know the perception of customers regarding bikes. 3. To determine the customers satisfaction regarding bikes. 4. To determine the factors influencing the choice of customers regarding bikes. http://www.gameswala.com/ 24
  • 26. http://www.gameswala.com/ Q1) Which bike do you have? Hero Honda 47 Bajaj 38 Any other 15 http://www.gameswala.com/ 26
  • 27. http://www.gameswala.com/ Q2) Which Model do you Have? Hero Honda Bajaj Splender 21 CT 100 7 Passion 13 Discover 12 Karizma 7 Pulsar 11 Any other 6 Any other 8 http://www.gameswala.com/ 27
  • 28. http://www.gameswala.com/ Q3) In which family Income level do you Fall? 100000-200000 22 200000-300000 45 300000-400000 23 above 400000 10 http://www.gameswala.com/ 28
  • 29. http://www.gameswala.com/ Q4) For how long do you own a bike? 0-1 year 34 1-2 year 29 2-3 year 26 above 3 year 11 http://www.gameswala.com/ 29
  • 30. http://www.gameswala.com/ Q5) For what purpose do you use your Motor Bike? Hero Honda Bajaj Office Purpose 9 4 Personal purpose 13 15 Joy Purpose 19 16 Other 6 3 http://www.gameswala.com/ 30
  • 31. http://www.gameswala.com/ Q6) How do you come to know about this Motor Bike? Hero Honda Bajaj Newspaper 4 2 Television 23 16 Magazine 2 1 Friends & Relative 18 19 http://www.gameswala.com/ 31
  • 32. http://www.gameswala.com/ Q7) Does Advertisement Influence your decision in choosing a Motor Bike? Yes 87% No 5% Cant say 8% http://www.gameswala.com/ 32
  • 33. http://www.gameswala.com/ Q8) Do you have full knowledge about Bikes before buying? Hero Honda Bajaj Yes 25 23 No 22 15 http://www.gameswala.com/ 33
  • 34. http://www.gameswala.com/ Q9) Which Factor below Influence your decision? Hero Honda Bajaj Price 72% 78% Mileage 78% 64% Quality 65% 48% Resale Value 40% 28% Status symbol 10% 7% http://www.gameswala.com/ 34
  • 35. http://www.gameswala.com/ Q10) How would you rate the following factors of Bikes with respect to different company? Hero Honda Bajaj Mileage 74% 72% Price 68% 65% Pick up 70% 80% Maintenance 58% 62% Look & Shape 85% 80% Brand Image 53% 55% http://www.gameswala.com/ 35
  • 36. http://www.gameswala.com/ Q11) If new Bike with good features comes in, then would you like to change your bike? Hero Honda Bajaj Yes 19 21 No 17 14 Cant say 11 3 http://www.gameswala.com/ 36
  • 38. http://www.gameswala.com/ Conclusion 1. Most of the Pulsar, CBZ & Karizma are purchased by young generation 18 to 30 because they prefer stylish looks and rest of the models of Hero Honda are purchased more by daily users who needs more average of bikes than looks. 2. Hero Honda is considered to be most fuel-efficient bike on Indian roads. 3. Service & Spare parts are available throughout India in local markets also. 4. While buying a motorcycle, economy is the main consideration in form of maintenance cost, fuel efficiency. 5. Majority of the respondent had bought their motorcycle more than 3 years. http://www.gameswala.com/ 38
  • 40. http://www.gameswala.com/ RECOMMENDATIONS 1. Bajaj should introduce some more models having more engine power. 2. Hero Honda should think about fuel efficiency in case of upper segment bikes. 3. More service centers should be opened. 4. Maintenance cost and the availability of the spare parts should also be given due importance. 5. They also introduce some good finance/discount schemes for students. 6. The price should be economic. http://www.gameswala.com/ 40
  • 42. http://www.gameswala.com/ BIBLIOGRAPHY 1. www.herohonda.com 2. www.google.com http://www.gameswala.com/ 42
  • 43. http://www.gameswala.com/ 3. www.bajaj.com 4. www.twowheeler.com 5. www.extrememachines.com http://www.gameswala.com/ 43
  • 45. http://www.gameswala.com/ QUESTIONNAIRE NAME: - ……………………………………………… CONTACT NO:- ………………………………………. ADRESS:-…………………………………………….. AGE:- …… 15-20 20-25 25.30 Above 30 OCCUPATION:- Businessman Employee Student Other Q1) Which Bike do you have? Hero Honda Bajaj Any Other Q2) Which Model do you have? Hero Honda: - Splendor Passion Karizma Other Bajaj: - CT 100 Discover Pulsar Other Q3) In which Family Income do you Fall? 100000-200000 200000-300000 300000-400000 Above 400000 Q4) For how long do you own a Bike? 0-1 year 1-2 year http://www.gameswala.com/ 45
  • 46. http://www.gameswala.com/ 2-3 year above 3 years Q5) For what purpose do you use your Motor Bike? Office Purpose Personal Purpose Joy Purpose Other Q6) How do you come to know about this Motor Bike? Newspaper Television Magazines Friends/Relatives Q7) Does Advertisement Influence your decision in choosing a Motor Bike? Yes No Can’t say Q8) Do you have full knowledge about Bikes before buying? Yes No Q9) Which factor below influence your decision? Price Mileage Quality Resale Value Status Symbol http://www.gameswala.com/ 46
  • 47. http://www.gameswala.com/ Q10) How would you rate the following factors of bikes with respect to different companies? Hero Honda Bajaj Mileage Price Pick up Maintenance Look/Shape Brand Image Q11) In new bike with good feature comes in, then would you like to change your bikes? Yes No Can’t say Q12) Any Suggestions for Company 1…………………………………………………………………………………………… 2…………………………………………………………………………………………… 3…………………………………………………………………………………………… 4…………………………………………………………………………………………… 5…………………………………………………………………………………………… Date: (Signature) http://www.gameswala.com/ 47