This document provides an introduction to UX practices and tools. It explains that UX aims to ensure products will not fail from the user's perspective by making sure they are usable, useful and desirable. Some key benefits of good UX include users being happier, easier to find information, less errors and negative surprises. Good UX can also increase important user actions, loyalty and the number of users while decreasing costs. The document recommends starting with UX step-by-step and measuring outcomes. It also discusses lean UX practices like evaluating early, integrating ideas through testing, and using paper prototypes. A variety of UX tools are presented including prototyping, storyboarding and online testing software.