21. Retraining your coworkers - tip #1:
http://www.microsoft.com/atwork/productivity/emailtips.aspx
These people need to do something
These people are being informed of something
This line should change as the thread changes
Value their time
...and they will value yours.
22. The Doctrine
of Completed
Staff Work
Retrain your coworkers - tip #2:
http://asq.org/pub/qualityprogress/past/0307/qp0307career.html