'Big Data' and 'Big Intuition' How Experiences Are Shaping Expectations - Errol Flanagan
We are more easily connecting, interfaces are slicker, quicker and more intuitive – ‘point and have’ is a common expectation of the iPad/Phone generation, making connections easier and more second nature.
Devices are disappearing into the fabric of our lives, the new norm is Natural User Interface (NUI), where natural gestures of pinches and swipe-based connections to increasingly intelligent networked devices, has become everyday.
On the horizon, speech or aspects of our physicality will trigger things like our cars and homes into action.
We are more aware, share more and amplify more and access to information has become an expectation. We feel we have the right to broadcast our opinions good or bad – which get heard and can powerfully impact brand reputation.
Genuine care shines through, connects and wins, brand choice is more blurred than ever. Despite the vast number of options available, people continue to gravitate to, talk about, pass on, praise, follow and stay loyal to brands that show they understand people and stand for something important, that they live through everything they do.
5. Big Data &
Big Intuition
FRANKIE
SAYS . . .
BE WHAT
MATTERS
6. What is Big Intuition?
Why should I care?
Who cares already and is making it work?
What can we learn from them?
The bigness and the enormity of things
Where we are and where we’re headed
Brands winning and working at it
Away from the surface
How Big Data can work better with Big Intuition
and
What’s next . . .
9. ANALOGUE AND DIGITAL
EAST AND WEST
WORDS AND PICTURES
PEOPLE AND BRANDS
THE SCENE
One world evolving v.
Opposites clash
10. “For there is nothing either
good or bad, but thinking
makes it so.”
Hamlet,
William Shakespeare
“We do not see the world
as it is, we see the world
as we are.”
Anais Nin
ANALOGUE AND DIGITAL
EAST AND WEST
WORDS AND PICTURES
PEOPLE AND BRANDS
THE SCENE
One world evolving v.
Opposites clash
29. LEADING WITH EXPERIENCE
“Everyone experiences far more
than he/she understands.
Yet it is experience rather than
understanding, that influences
behaviour.”
Marshal McLuhan
30. LEADING WITH EXPERIENCE
photos from GuinnnessStorehouse.com
“Everyone experiences far more
than he/she understands.
Yet it is experience rather than
understanding, that influences
behaviour.”
Marshal McLuhan
32. Turning The Place Over - Richard Wilson 2008 - photo from curiator.com
Nike ball in building photo from smashinghub.com
Christo and Jeanne-Claude, Surrounded Islands, Biscayne Bay, Greater Miami, Florida, 1980-83, photograph 1983,
color photograph by Wolfgang Volz
CHALLENGERS OF CONVENTIONS
41. FEEDING dystopia
isolation & detachment
dehumanisation
disconnection
banal social media
EVERYDAY ROBOTS JUST TOUCH THUMBS
WHEN I’M LONELY I PRESS PLAY
55. What’s next?
Are you sure you know what your brand's higher purpose is?
Is it powerfully distilled, captured so that it drives the way you use data?
Is the difference you're trying to make and what's special about your brand,
clear and inspiring to your people so that they are motivated by it and can
translate the ideas into action?
Are you creating the right customer experiences for what you want to achieve?
When was the last time you got out of the way of your brand and let it reveal its
higher purpose?
56. How do you do it?
Hit Pause
Tune in - let
Trust that the answer is there
Bring experience
Explore, define, act
Stop doing the rubbish stuff
Learn
Educate the people
Shot on an iPhone 6
(Measure: A brand that knows)
No more bad playlists
Let.
Explore, define, act.
Led by you.
Know what matters,
then find data that matters.
57. What’s next?
Who you are
How to be
What to do
Use intuition
and make
better choices