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©TNS 2012   1
©TNS 2012
©TNS 2012   3
©TNS 2012   4
©TNS 2012   5
Convenience


                                 Experience




Independence
                                 Transparency




                     Relevance




 ©TNS 2012                                      6
I feel I am „always connected‟ to the Internet 44%




       ©TNS 2012
Mobile drives
            NOW
©TNS 2012
©TNS 2012
©TNS 2012
©TNS 2012
Convenience




©TNS 2012
Transparency




©TNS 2012
Experience




   ©TNS 2012
©TNS 2012   15
©TNS 2012   16
Mobile‟s purpose varies hugely –
from a supplementary device in
established markets

       % agree
       % disagree




                                Netherlands   South Korea   China   Ghana


  “I would be happy doing
  all my Internet surfing
  via my mobile”




  “I would like to access the
  Internet more on my
  mobile phone, if it were
  more convenient, or had
  higher speed or
  connectivity”




                                                                            17
                 ©TNS 2012
To a primary device, restricted
by connectivity and functionality
problems

       % agree
       % disagree




                                       Netherlands                  South Korea   China   Ghana


  “I would be happy doing
  all my Internet surfing
  via my mobile”




  “I would like to access the
  Internet more on my
  mobile phone, if it were
  more convenient, or had
  higher speed or
  connectivity”




    Source: B1; Activity frequency Base: Mobile users; 416, 614, 1304, 636



                                                                                                  18
                 ©TNS 2012
To the only device available in
the developing markets, with no
PC heritage

       % agree
       % disagree




                                       Netherlands                  South Korea   China   Ghana


  “I would be happy doing
  all my Internet surfing
  via my mobile”




  “I would like to access the
  Internet more on my
  mobile phone, if it were
  more convenient, or had
  higher speed or
  connectivity”




    Source: B1; Activity frequency Base: Mobile users; 416, 614, 1304, 636



                                                                                                  19
                 ©TNS 2012
©TNS 2012   20
Pilot backgrounds


  14th of January - 14th of February 2012.




      217




      ©TNS 2012                              21
69
            minutes




©TNS 2012             22
©TNS 2012   23
Mobile is app...




        ©TNS 2012   24
total time spent on mobile websites
total time spent on applications




 ©TNS 2012                            25
Penetration
(% of total)



                    Applications   Mobile websites




        ©TNS 2012                                    26
In welke applicatie wordt de
meeste tijd gestoken?




      ©TNS 2012
©TNS 2012   28
+/- 3000 apps


100%

90%
                                                                                           +/- 12000
80%
                                                                                           websites
70%

60%

50%

40%

30%

20%

10%

 0%
       1                       10                 100                       1.000              10.000

            Total spend time (hours) (App)   Total spend time (hours) (websites)




           ©TNS 2012                                                                                    29
Convenience


                                 Experience




Independence
                                 Transparency




                     Relevance




 ©TNS 2012                                      30
Leuker maken




     ©TNS 2012
Eenvoudiger maken




     ©TNS 2012
Makkelijker maken




     ©TNS 2012
Makkelijker maken




     ©TNS 2012
Convenience


                                 Experience




Independence
                                 Transparency




                     Relevance




 ©TNS 2012                                      35
Remy Bleijendaal
            Digital Consultant TNS NIPO
            remy.bleijendaal@tns-nipo.com
            06-24242911




            @remybleijendaal




©TNS 2012                                   36

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Mobile 360: eerste NL bereiksonderzoek voor mobile devices

  • 6. Convenience Experience Independence Transparency Relevance ©TNS 2012 6
  • 7. I feel I am „always connected‟ to the Internet 44% ©TNS 2012
  • 8. Mobile drives NOW ©TNS 2012
  • 14. Experience ©TNS 2012
  • 17. Mobile‟s purpose varies hugely – from a supplementary device in established markets % agree % disagree Netherlands South Korea China Ghana “I would be happy doing all my Internet surfing via my mobile” “I would like to access the Internet more on my mobile phone, if it were more convenient, or had higher speed or connectivity” 17 ©TNS 2012
  • 18. To a primary device, restricted by connectivity and functionality problems % agree % disagree Netherlands South Korea China Ghana “I would be happy doing all my Internet surfing via my mobile” “I would like to access the Internet more on my mobile phone, if it were more convenient, or had higher speed or connectivity” Source: B1; Activity frequency Base: Mobile users; 416, 614, 1304, 636 18 ©TNS 2012
  • 19. To the only device available in the developing markets, with no PC heritage % agree % disagree Netherlands South Korea China Ghana “I would be happy doing all my Internet surfing via my mobile” “I would like to access the Internet more on my mobile phone, if it were more convenient, or had higher speed or connectivity” Source: B1; Activity frequency Base: Mobile users; 416, 614, 1304, 636 19 ©TNS 2012
  • 21. Pilot backgrounds 14th of January - 14th of February 2012. 217 ©TNS 2012 21
  • 22. 69 minutes ©TNS 2012 22
  • 24. Mobile is app... ©TNS 2012 24
  • 25. total time spent on mobile websites total time spent on applications ©TNS 2012 25
  • 26. Penetration (% of total) Applications Mobile websites ©TNS 2012 26
  • 27. In welke applicatie wordt de meeste tijd gestoken? ©TNS 2012
  • 29. +/- 3000 apps 100% 90% +/- 12000 80% websites 70% 60% 50% 40% 30% 20% 10% 0% 1 10 100 1.000 10.000 Total spend time (hours) (App) Total spend time (hours) (websites) ©TNS 2012 29
  • 30. Convenience Experience Independence Transparency Relevance ©TNS 2012 30
  • 31. Leuker maken ©TNS 2012
  • 32. Eenvoudiger maken ©TNS 2012
  • 33. Makkelijker maken ©TNS 2012
  • 34. Makkelijker maken ©TNS 2012
  • 35. Convenience Experience Independence Transparency Relevance ©TNS 2012 35
  • 36. Remy Bleijendaal Digital Consultant TNS NIPO remy.bleijendaal@tns-nipo.com 06-24242911 @remybleijendaal ©TNS 2012 36