Rediff fraud Sony Smart Watch

12/7/13

Gmail - RE:'Rediff=013-685-107' Request for Refund, Order No: 8604490; Dated: 05.10.2013

Shubham Mathur <mathurshubham@gmail.com>

RE:'Rediff=013-685-107' Request for Refund, Order No: 8604490; Dated:
05.10.2013
16 messages
Rediff-Support <customersupport@rediff-inc.com>
To: Shubham Mathur <mathurshubham@gmail.com>

Sat, Oct 12, 2013 at 1:51 PM

Dear Shubham,
Greetings from Rediff.com
We are sorry to note that the item that you have purchased through the order no. 8604490 is found defective.
This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our seller within 7 working days mentioning the order number
on the packet.
Items are to be returned with all accessories and original packaging.
Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a
replacement.
The seller’s address is as follows:
( Order Number - mandatory)
Circonia
416, Daulat Bhavan, 407,407A Kalbadevi Main Road,
Opp Bhaangwaadi Kalbadevi
Mumbai ,Maharashtra Office.
Pin Code : 400002
kishoremulani75@gmail.com, customersupport1.teknix@gmail.com, kishoremulani75@gmail.com
Ph: 9769803047 / 9769803048 .
Once the product has been dispatched from your end, kindly revert to this mail providing complete courier
information and the courier charges borne. You may enclose the invoice for the courier charges that will be
incurred by you to return the shipment. The same shall be reimbursed in the form of pay order/gift voucher.
Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days
from the receipt of the product.
Assure you of prompt and courteous response on all your visits to Rediff.com
Warm regards,
Rohan
Customer support
www.rediff.com
https://mail.google.com/mail/u/0/?ui=2&ik=76bad6b186&view=pt&q=rediff refund&qs=true&search=query&th=141abbe113ee697c

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P.S. Please do not change the subject line for future correspondence.
To: Rediff-Support <customersupport@rediff-inc.com>

Wed, Oct 16, 2013 at 11:30 AM

Reference to my call to your customer care today , as the item to be returned is an electronic item , please
arrange collection of it ( free of cost ) by your associate courier company M/s Quantium Couriers to collect it
from the following address :
Order No : 8604480
Shubham Mathur
F-2465 First Floor
Palam Vihar
Gurgaon 122017
Mobile No 9899061248
Thanks
[Quoted text hidden]


Wed, Oct 16, 2013 at 4:25 PM

Dear Shubham,
We apologize for inconvenience cause to you.
With reference to our previous mail, we would like to suggest you to kindly send the defective product to our
vendor through a local courier as your query would be resolved soon .Once you send the product through
courier we will reimburse the courier charges incurred by you.

Also would like to inform you that, If we arrange for a Pick up, It would take an average of 7 to 10
working days to get the Defective product picked up & get it delivered to Vendor.
Kindly revert back to us on the same mail for the option which you would like to prefer.
Assure you courteous and prompt service on all visits at www.rediff.com
Warm Regards,
Rohan
Customer Service
www.Rediff.com

Thu, Oct 17, 2013 at 2:13 AM

Please arrange for a pick up for the defective product
Thankyou
Shubham Mathur

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12/7/13




Fri, Oct 18, 2013 at 6:47 PM

Dear Shubham,
We are sorry to note that the item delivered to you against the Order No: 8550669 is found to be defective.
However, do not be disappointed. We are arranging to get the item picked up from your place through
Aramex couriers within next 7 to 10 working days.
Please note :
- Items are to be returned with all accessories and original packaging.
- Mention the Order No. on the Parcel.
- Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly mail us once the product has been pickup up by the logistic.
We assure you careful and prompt attention to your orders on all your future visits to www.rediff.com
Warm Regards,
Rohan
Customer Service
www.rediff.com
To: Sudhir Galgotia <sudhirgalgotia@gmail.com>

Sat, Oct 19, 2013 at 3:31 PM



Sat, Oct 19, 2013 at 3:32 PM

---------- Forwarded message ---------From: "Rediff-Support" <customersupport@rediff-inc.com>
Date: Oct 12, 2013 1:47 PM
Subject: RE:'Rediff=013-685-107' Request for Refund, Order No: 8604490; Dated: 05.10.2013
To: "Shubham Mathur" <mathurshubham@gmail.com>
Cc:


Sat, Oct 26, 2013 at 2:23 PM

As advised by you, we have returned to the vendor Circonia, the defective
item purchased by order No: 8604490.

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12/7/13


The AWB number is 40000516205 (Aramex).
Please send the replacement as soon as possible.
Thanks

rediff pickup recipt.pdf
361K

To: kishoremulani75@gmail.com, customersupport1.teknix@gmail.com

Sat, Oct 26, 2013 at 2:24 PM


rediff pickup recipt.pdf
361K


Wed, Oct 30, 2013 at 6:41 PM

Dear Shubham,
With reference to your mail,we wish to inform you that the replacement product of your order: 8604490 has
been duly delivered to the recipient via our enabling partner Blue Dart and the Airway Bill No: 14033803674.
Assure you courteous and prompt service on all your visits at www.Rediff.Com
Warm Regards,
Rohan
Customer Support
www.rediff.com

Wed, Oct 30, 2013 at 10:43 PM

Dear Mr Rohan,
I am sorry to inform you that the replacement product against our order no 8604490 (Sony Ericsson Android
Watch) is again received non- working and has the same issue that the battery is not picking charge inspite of
long charging . We are using the charger of Sony Ericsson only .
It is now confirmed that the whole lot your vendor has, and is marketing through you, is defective and not
validated.
I therefore request to please arrange pick up of the item and give me refund of the cost paid as per your
assurance of sale. This may be treated as URGENT. Please acknowledge the email .


Sat, Nov 2, 2013 at 1:04 PM


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12/7/13


Dear Shubham,
We are sorry to note that the item delivered to you against the Order No: 8604490 is found to be defective.
However, do not be disappointed. The pick up will be initiated from your place through Aramex couriers within
next 7 - 10 working days.
Please note :
Warm Regards,
Rohan
Customer Service
www.rediff.com

Mon, Nov 11, 2013 at 11:59 PM

The ordered item hasnt been picked by your courier company and in the process you're holding my money.
Please immediately instruct your courier company to collect the item and send the copy of the mail to me for my
follow up.
Order No: 8604490


Tue, Nov 12, 2013 at 10:33 AM

Dear Shubham,
We are sorry to note that the replacement item delivered to you against the Order No: 8604490 is found to be
defective.
However, do not be disappointed. The pick up will be initiated from your place through Aramex couriers within
next 5 to 7 working days.
Please note :

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12/7/13


Warm Regards,
Rohan
Customer Service
www.rediff.com

Tue, Nov 19, 2013 at 12:42 PM



Wed, Dec 4, 2013 at 12:08 PM

Sir,
My son had been interested in a Smart Watch from Sony and had placed order for it with ref no 8604490.
The product delivered was not working due to battery issue and he agreed to take replacement which again was
received to be defective .
Now my son is pursuing the refund. However your company has so far not arranged collection of the
product although more than 15 days have passed.
It is likely that your company will refuse refund on the pretext of time bar for no fault of ours.
Please arrange immediate collection of the product and give refund lest we approach your higher officials and
post our bad experience with you in websites like www.mouthshut.com etc.
A copy of email to the Courier Company may be sent to us.
Thanking you,
-Sudhir Galgotia
Manager(Projects/MIS)
National ST Finance & Development Corporation
5th Floor, NBCC Tower
Bhikaji Cama Place
New Delhi
M- 9899061248
O- 011-2617-7046


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Rediff fraud Sony Smart Watch

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