Leading Virtual Teams in Today's Changing Workplace
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Leading Virtual Teams in Today's Changing Workplace
- 1. Leading in the new workplace: wired, complex and changing at the speed of technology Mari Anne Snow – CEO, SophiaThink Consulting January 11, 2011 Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.
- 2. Agenda Today’s teams Virtual team research – the reality Avoiding major pitfalls Technology enablers Skills for success Managing conflict from afar Wrap up 1/11/2011 Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.
- 3. Teamwork today Yesterday Today 1/11/2011 Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.
- 4. Today’s teams Factors to consider: Gender/age/experience Multi-discipline Geographically dispersed Multi-ethnic/multi-cultural/multi-lingual Matrix /hierarchy Vendor/employee Acquired talent vs hired talent 1/11/2011 Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.
- 5. Virtual team research – the reality MIT Study conducted in 2010 80 Software Development teams in 28 labs around the world (392 people participated) Labs varied in size Every team had up to 9 members Findings: Dispersed teams have very different requirements than co-located teams. MIT Sloan Research: http://bit.ly/hJgtdJ 1/11/2011 Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.
- 6. Avoiding major pitfalls Do your homework, understand your team Create a working process that is clear, repeatable and easy to teach Face-to-face still matters Show respect – manners matter Understand the multiple value propositions Address conflicts/problems early Over communicate – give feedback often to all levels Celebrate successes often - loudly 1/11/2011 Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.
- 7. Technology enablers 1/11/2011 Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.
- 8. Technology enablers Just because its available, doesn’t always make it the best option Use tools that work well and are accessible to everyone Even the best tool fails if it isn’t used New technology requires user training time, don’t scrimp Listen to team feedback and remove barriers quickly 1/11/2011 Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.
- 9. Skills for success - managers Superior communicator Flexible & forgiving Multi-level influence (even over distance) Superior problem-solver Sound business judgment Discerning (when to push when to sit back) Calm under pressure Muti-task master (directing, not doing) Big picture focused/small detail oriented 1/11/2011 Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.
- 10. Skills for success – team members Open-minded – world view Collaborative Technically competent Team oriented Capable in their discipline Thoughtful Patient /tolerant Good humored Forgiving 1/11/2011 Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.
- 11. Managing conflict from afar Deal with it early Identify the root cause Address the individuals, not the group Be honest, but frame discussions in objective terms (how behavior is impacting the team and the project) Devote the time needed to resolve things Keep an eye on things 1/11/2011 Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.
- 12. Group discussion 1/11/2011 Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.
- 13. Contact information Mari Anne Snow CEO, SophiaThink (c) 401.286.9828 msnow@sophiathinkconsulting.com www.sophiathinkconsulting.com www.sophiathinkblog.com @SophiaThink http://www.linkedin.com/in/mariannesnow1 1/11/2011 Copyright © 2011 SophiaThink Consulting, LLC. All rights reserved.