David Keyes digital inclusion i-conference 2-8-11

Digital Inclusion
For residents, businesses and NGO’s (anchor institutions)

Digital Inclusion
Access to computers and the internet
Availability, cost, ease of use for connectivity to the Internet, and end-user hardware and software. Also tech support.
Literacy in usingcomputer and internet technologies
Skills required in order to utilize the equipment and Internet effectively for essential services, education, employment, civic engagement and cultural participation.
Meaningful content and servicesavailable
Relevant services, culturally and educationally appropriate design, marketing and placement appropriate to reach underserved communities, and enabling of content production and distribution by lower capacity residents, businesses and organizations.

Differences in Use
Hispanic/Latino and African American computer users are least likely to purchase products and services online.
African Americans more likely to participate in community, but less likely to do this online.
Asian/Pacific Islander and African American computer users were less likely to use the computer to get health or medical information.
Disabled less likely to get law & consumer info.
Narrowing gap on social networking.
85% own cell phones, from 92% (18-34) to 68% (age 66-74) (Pew)

Tech adoption justice issues
Fluency in applications varies greatly
Gains, but very significant differences based on education, income, age, language and disability
Key barriers to adoption include awareness & training, cost, security, and maintenance
Trusted teachers & settings important
Great need for visual design

Community Technology Centers
Telecentres or Public computing centers in a variety of trusted settings, often non-profits.

Justice & Communities Connect Network
Vulnerable residents
39 public computing sites (PCC’s)
5 courthouses
7 Counties - Urban and rural
Job training
WashingtonLawHelp.org training and content
Training for staff and users
Portal with tagging taxonomy
UW I School eval partner
www.communitiesconnect.org

RSJ IT Project Management Tool
Applies to internal & external systems
Project process
Who’s at the table?
When will there be inclusion?
Product development
Exclusion impact?
Vendor expectations
Design factors
Rollout planning & training

Opportunities for I Schools
Research on delivery and impacts
User interface and system design for delivery of relevant content on all platforms
CTC admin systems, incl user tracking
NPO office backend & service delivery
Mentoring

Links
Access to Justice Technology Principles: atjweb.org/
Seattle Community Tech Program: Seattle.gov/tech
Justice IT Project Management tool and other reports: seattle.gov/tech/reports
NationalBroadbandPlan: Broadband.gov, Inclusion section: www.broadband.gov/plan/inclusion.html
Benton Foundation : Excellent source for basics and updates on media, digital inclusion and telecommunications policy issues: http://benton.org/initiatives
Research on libraries and community tech impacts: UW Technology & Social Change Groupwww.tascha.washington.edu
Communities Connect Network communitiesconnect.org

David Keyes digital inclusion i-conference 2-8-11

by Brian Rowe

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