David Keyes digital inclusion i-conference 2-8-11Presentation Transcript
Digital Inclusion For residents, businesses and NGO’s (anchor institutions)
Digital Inclusion Access to computers and the internet Availability, cost, ease of use for connectivity to the Internet, and end-user hardware and software. Also tech support. Literacy in usingcomputer and internet technologies Skills required in order to utilize the equipment and Internet effectively for essential services, education, employment, civic engagement and cultural participation. Meaningful content and servicesavailable Relevant services, culturally and educationally appropriate design, marketing and placement appropriate to reach underserved communities, and enabling of content production and distribution by lower capacity residents, businesses and organizations.
Differences in Use
Hispanic/Latino and African American computer users are least likely to purchase products and services online.
African Americans more likely to participate in community, but less likely to do this online.
Asian/Pacific Islander and African American computer users were less likely to use the computer to get health or medical information.
Disabled less likely to get law & consumer info.
Narrowing gap on social networking.
85% own cell phones, from 92% (18-34) to 68% (age 66-74) (Pew)
Tech adoption justice issues Fluency in applications varies greatly Gains, but very significant differences based on education, income, age, language and disability Key barriers to adoption include awareness & training, cost, security, and maintenance Trusted teachers & settings important Great need for visual design
Community Technology Centers Telecentres or Public computing centers in a variety of trusted settings, often non-profits.
Justice & Communities Connect Network
39 public computing sites (PCC’s)
7 Counties - Urban and rural
WashingtonLawHelp.org training and content
Training for staff and users
Portal with tagging taxonomy
UW I School eval partner
RSJ IT Project Management Tool
Applies to internal & external systems
Who’s at the table? When will there be inclusion?
Exclusion impact? Vendor expectations Design factors Rollout planning & training
Opportunities for I Schools Research on delivery and impacts User interface and system design for delivery of relevant content on all platforms CTC admin systems, incl user tracking NPO office backend & service delivery Mentoring
Links Access to Justice Technology Principles: atjweb.org/ Seattle Community Tech Program: Seattle.gov/tech Justice IT Project Management tool and other reports: seattle.gov/tech/reports NationalBroadbandPlan: Broadband.gov, Inclusion section: www.broadband.gov/plan/inclusion.html Benton Foundation : Excellent source for basics and updates on media, digital inclusion and telecommunications policy issues: http://benton.org/initiatives Research on libraries and community tech impacts: UW Technology & Social Change Groupwww.tascha.washington.edu Communities Connect Network communitiesconnect.org