David Keyes digital inclusion i-conference 2-8-11


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Seattle iConference Slides 2011

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  • Jan walks to work, sees garbage bin overflowing, sends a geocodedpic to report it. Issue gets reported to those who can address it. By lunch, she gets a response when the bin will be replaced and a flash mob volunteer call to clean the overflow at the end of day…and the city will be bringing out brooms and bags to help. Students from the school will be there to help and video blog the clean-up.
  • David Keyes digital inclusion i-conference 2-8-11

    1. 1. Digital Inclusion <br />For residents, businesses and NGO’s (anchor institutions) <br />
    2. 2. Digital Inclusion<br />Access to computers and the internet<br />Availability, cost, ease of use for connectivity to the Internet, and end-user hardware and software. Also tech support.<br />Literacy in usingcomputer and internet technologies<br />Skills required in order to utilize the equipment and Internet effectively for essential services, education, employment, civic engagement and cultural participation.<br />Meaningful content and servicesavailable<br />Relevant services, culturally and educationally appropriate design, marketing and placement appropriate to reach underserved communities, and enabling of content production and distribution by lower capacity residents, businesses and organizations.<br />
    3. 3. Differences in Use<br /><ul><li>Hispanic/Latino and African American computer users are least likely to purchase products and services online.
    4. 4. African Americans more likely to participate in community, but less likely to do this online.
    5. 5. Asian/Pacific Islander and African American computer users were less likely to use the computer to get health or medical information.
    6. 6. Disabled less likely to get law & consumer info.
    7. 7. Narrowing gap on social networking.
    8. 8. 85% own cell phones, from 92% (18-34) to 68% (age 66-74) (Pew)</li></li></ul><li>Tech adoption justice issues<br />Fluency in applications varies greatly<br />Gains, but very significant differences based on education, income, age, language and disability <br />Key barriers to adoption include awareness & training, cost, security, and maintenance<br />Trusted teachers & settings important<br />Great need for visual design <br />
    9. 9. Community Technology Centers<br />Telecentres or Public computing centers in a variety of trusted settings, often non-profits. <br />
    10. 10. Justice & Communities Connect Network<br /><ul><li> Vulnerable residents
    11. 11. 39 public computing sites (PCC’s)
    12. 12. 5 courthouses
    13. 13. 7 Counties - Urban and rural
    14. 14. Job training
    15. 15. WashingtonLawHelp.org training and content
    16. 16. Training for staff and users
    17. 17. Portal with tagging taxonomy
    18. 18. UW I School eval partner</li></ul>www.communitiesconnect.org<br />
    19. 19. RSJ IT Project Management Tool<br /><ul><li>Applies to internal & external systems
    20. 20. Project process</li></ul> Who’s at the table?<br /> When will there be inclusion?<br /><ul><li> Product development</li></ul> Exclusion impact?<br /> Vendor expectations<br /> Design factors<br /> Rollout planning & training<br />
    21. 21. Opportunities for I Schools<br />Research on delivery and impacts<br />User interface and system design for delivery of relevant content on all platforms<br />CTC admin systems, incl user tracking<br />NPO office backend & service delivery <br />Mentoring<br />
    22. 22. Links<br />Access to Justice Technology Principles: atjweb.org/<br />Seattle Community Tech Program: Seattle.gov/tech<br />Justice IT Project Management tool and other reports: seattle.gov/tech/reports<br />NationalBroadbandPlan: Broadband.gov, Inclusion section: www.broadband.gov/plan/inclusion.html<br />Benton Foundation : Excellent source for basics and updates on media, digital inclusion and telecommunications policy issues: http://benton.org/initiatives<br />Research on libraries and community tech impacts: UW Technology & Social Change Groupwww.tascha.washington.edu<br />Communities Connect Network communitiesconnect.org<br />