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Measurement and
 Digital Toolbox



     @danielsiders
Types of Information
Reported
Understanding Questions

          Finishing Forms

         Self Consciousness

             Don’t Know

     Asking the wrong questions

Questions that shape possible answers

        Setting expectations
Have you stopped beating your wife?

Would you vote for a woman for president if she
were qualified in every other way?

Does it seem possible or does it seem impossible
to you that the Nazi extermination of the Jews
never happened? (34% negative)

Are you certain the Holocaust happened?    (1%
negative)
Observed/Behavioral




Digital is data
                         Just pay attention
Everything is recorded
Data never tells the whole truth

But most of the time it’s people who
             screw up
Correlation vs Causation
100

        80

        60
Sales




        40

        20

         0
              1   2   3           4   5   6
                          Month
Potential customers
     cost $2.68

What is a viewer worth?
Qualitative vs Quantitative
 Descriptive             Numerical
 Observed                Measured
 Disagreement            Units
 possible
                         Requires
 Speaks for itself       interpretation


         Counting is not measurement
Tell me about your day?

       Great!              I awoke at 0600. A
  I got up early, the    passenger held a train
 weather was great,          door for me. The
people on the subway      median temperature
were nice, lunch was          was 72ºF, and I
great and I felt good!      consumed 1700
Data from Another Source
 What is the source?

 Who collected it?

 Who analyzed it?

 Why was it commissioned?

 What is the perspective/agenda?
Binaries don’t exist

More than one thing can be true

   Don’t put people in boxes

         Life is analog
20


15


10


5


0
     0    3.75   7.5   11.25   15



         Assumptions can be dangerous
Data should raise questions
http://www.flickr.com/photos/walkingsf/




          One dot equals 25 people.
         White Black Hispanic Asian
http://blog.okcupid.com/




1.51 Million Active Users

      43,397 Tests
http://blog.okcupid.com/

          Messages a man gets, by Age and Income
                20                           30                            40                            50
        18 19        21222324 25 26 272829        313233 34 3536 37 3839        4142 4344 4546 4748 49
>100K
 100K
  80K
  70K
  60K
  50K
  40K
  30K
 <20K

                                             (Observed)
                     Messages received per week by percentile

            10th                                  50th                              100th
http://blog.okcupid.com/
http://blog.okcupid.com/




  (Self-reported)

Lowest High School Graduation rate nationwide
http://blog.okcupid.com/

                              Would you consider role-
 Would you rather lose the     playing a rape fantasy
right to bear arms or vote?   with a partner who asked
                                       you to?
http://blog.okcupid.com/




           4:1 male to female suicides
           2:1 female to male attempts
           afsp.org
http://blog.okcupid.com/
http://blog.okcupid.com/
http://blog.okcupid.com/
http://blog.okcupid.com/
http://blog.okcupid.com/
http://blog.okcupid.com/
http://blog.okcupid.com/
http://blog.okcupid.com/
http://blog.okcupid.com/
http://blog.okcupid.com/




More gay curious                   Less gay curious
last.fm
last.fm
What questions does this raise?

How can I test my assumptions?

What problem do I want to solve?
What’s the Goal?
                   18

                   16   Malfunction

                   14   Accident
Failure Rate (%)




                   12

                   10

                   8

                   6

                   4

                   2


                        iPhone 3GS Blackberry   MotorollaAxis
                                                      X         HTC   iPhone 4   Other




                             http://www.squaretrade.com/
Google.com/adplanner

Spyfu.com

SEMRush.com

Backtype.com

Scoutlabs.com

Webnumbr.com
#himc

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Measurement - Data