Sandra Dumas has over 30 years of experience in project management, technical writing, training, and translation. She has worked for many large companies, including Cisco, Liberty Global, ING Bank, and Novell. Her areas of expertise include Prince2 project management, ITIL service management, Scrum, and languages including English, Dutch, French, and German. She currently works as an independent consultant providing project management, documentation, and translation services.

1. 1 Sandra Dumas
Sandra Dumas
Tel.: +31 (0)6 415.26.434 - sandra.dumas@languageit.com
http://sandradumas.com - http://nl.linkedin.com/in/dumass
Summary of Professional Experience
organisation/management
 PMO | Project Management | Programme Support | Helpdesk Supervisor
 Prince2 | Scrum | ITIL
 Recruitment assistance
training/communication
 Document Management | Technical writing | Meetings
 Technical support training (Handover procedures, ITIL Software, presentations on migration issues)
 Marketing presentations in 4 languages
languages
 (Near) native English, Dutch, French, fluent German, rudimentary Spanish.
Worked and lived in the United States, France, UK, Germany, Belgium, the Netherlands.
information systems
 SharePoint; Dokuwiki, Oracle Projects; DCP; SVN; BEN; Stellent; CA Clarity; ITIL (Remedy,
Peregrine/IRM-a); E-mail Systems; LAN; MS Office, Projects, PowerPoint, Visio; Project Place;
ProjectWeb; Retail Supplier Database system; Database Mgt.; Internet/Intranet, Mini computing.
 Technical & Copy-writing, Document Management - English, Dutch, French, German
 PMO, Project & Programme support @ Cisco, Amsterdam
 Set-up and run PMO @ ING Bank & Atos Origin, Brussels & Amsterdam
 Technical training
 Interim Supervisor technical Helpdesk @ Carrefour, Belgium
 IT & Project Coordination, implement SLA, ITIL & Project Mgt process @ sustainable supply-chain
services company, Alkmaar
 System administration & migrations of PC Network + Email systems (Microsoft, Novell)
 Marketing Manager Development Products (API’s), Europe, Middle East, Africa @ Novell, USA
 Prince2, Scrum, ITIL
Detailed Work Experience
1990 – Current, languageit.com & Liberty Global
 PMO, Project Management, ITIL.
 Technical writing, Document Management.
 (currently on assignment at LGI, Video Services).
 Meeting preparation & minutes.
 (Website) Copywriting, product launch/social media marketing.
 Translations of technical and non-technical documents (English; Dutch; French; German).
 Creation of wiki or other websites in different languages.
2014 – 2015, Cisco Systems international – Netherlands
PMO & PROGRAMME SUPPORT
 PMO, Project and Programme Support (KPN, LGI, network / telecom).
 Responsible for (and setup of) weekly customer reporting of all projects in (KPN Spirit) programme.
 Release and deployment planning of all projects within the programme (‘stoplight’ reporting, MS
projects plans).
 Resource planning (internal & external).
 Management reports (verification of / input for Decision papers and SteerCo summaries).
 Financial Planning / Forecasting (revenue & cost).
 Quality Assurance (revenue recognition and Milestone sign offs; deliverables process).
 Creation and maintenance of SharePoint Portal, incl. for document mgt and (automated) reporting
purposes.
 Prince II, Oracle Projects, DCP/Document Content Portal, MS Office & Projects.

2. 2 Sandra Dumas
2013, see activities languageit.com
2011 – 2012, Liberty Global (UPC Broadband) – Netherlands
DOCUMENTALIST, TECHNICAL WRITER
 Part of Scrum SOA development team.
 Setup document mgt & structure for UPC EAI (Enterprise Application Integration) department.
 Writing and revisions (incl. architecture schemas) of technical documents and wiki content for SOA
project using a canonical database model, facilitating application integration of the applications in all
LGI European countries.
 Use of Office applications, Dokuwiki, SVN (Revision, Version, Source control).
2009 – 2011, Supply chain Information Management (SIM bv) – Netherlands
IT COORDINATION, PROJECT & ITIL MANAGER
 Consultancy for start-up company offering services and software to retail companies for the
management and quality of sustainable data related to their supply chain.
 IT & Project Coordination, implement Project Management processes, SLA & ITIL; move datacentre;
interface w/ software developers; assist w/ Risk Analysis & security measures (incl. training &
presentations). Account management, Customer Helpline, Quality Assurance, operational
assistance. Creation of the end-user software manuals.
2009 – 2010, Dedicon - Zeist
 Reader of recorded books for the visually impaired at Dedicon.
2006 – 2008, Atos Origin (Customer Unit ING Bank) – Amsterdam, Brussels
PROJECT MANAGEMENT OFFICER
 (Set-up and running of) PMO for ING Design & Support departments, South West Europe
(Brussels), in preparation of outsourcing; then centralization to Amsterdam.
 Follow-up of & assistance with Project Governance & Project Management (Prince II, BEN, Stellent).
 Educate Project Managers on use of Prince2 documentation.
 Assist PMs with budgeting and planning.
 Creation and maintenance of Intranet Portal, using SharePoint.
 Training sessions on use of SharePoint Portal and its content.
 Assistance w/ recruitment of resources for SWE Packaging-, Testing- and Engineering departments.
2002 – 2006, ING Bank – Brussels
EMAIL ENGINEER; SET UP OF PMO
 Member of Email Engineering Team.
 Collaboration in Email system migration projects, integrating 25.000 European- to 140.000 global
users.
 Third line support to S.W. Europe countries using cc:Mail and MS Exchange.
 Creation of procedures used by company technical support groups.
 Technical handover training sessions for 1st & 2nd line.
 Training on ITIL system (IRM-a).
 Intranet site maintenance (SharePoint content & design), written end-user (“How to”) documentation.
 Creation & training of ‘Support Form Decision Tree’ for support groups, integrated with SharePoint.
 Communications / verifications in English, Dutch and French.
 Practical department organization/administration.
 Set-up of Project Management Office (see above).
2001 – 2002, Carrefour – Brussels
INTERIM HELPDESK SUPERVISOR
 Interim Supervisor of the “Stores IT Helpdesk”. ITIL software: Remedy. Evaluation & consulting,
including recruitment and training of Helpdesk personnel, serving 450 supermarket sites of various
sizes with complex IT environment.

3. 3 Sandra Dumas
1998 – 2001, UCB – Brussels (Braine)
‘’TECHNICAL WIZARD’’ & PROJECT COORDINATION
 LAN system admin. (NetWare/NDS & Windows NT, 2000 users). MS Exchange admin. (50
locations).
 In charge of the periodic department meetings.
 Coordination / communication between different IT services departments.
 Project coordinator for Electronic Data Capture project (clinical tests).
 Handover training sessions for 1st & 2nd line support (Remedy).
 Translations & verification of end-user manuals and intranet site of UCB Training & Education dept.
1996-98, Olivetti Belgium – Brussels
NETWORK & EMAIL CONSULTANT
 Network installation & management for clients with NetWare & Windows environments.
 Installation and software upkeep of E-mail / groupware products.
1990-96, Estemm Corporation (own company) – Paris, Brussels
CONSULTANT
 Assistant Headhunting, researching and interviews of (IT management) candidates.
 LAN troubleshooting for international organizations.
 Preparations for marketing events.
 Consecutive translations (commercial meetings, presentations, trade shows).
1988-90, Novell Europe – Paris, Düsseldorf, London
MARKETING MANAGER EUROPE, MIDDLE EAST, & AFRICA, NOVEL DEVELOPMENT PRODUCTS & API’S
 Marketing and sales for Novell application development products division.
 Product announcements, launch, promotion and support.
 Communications with distributors and country managers throughout Europe, Africa, and the Middle
East. Responsible for 18% of worldwide sales.
1987-88, Novell Inc. – Saint Louis, USA
SYSTEMS ANALYST & TRAINER
 Programming and Analysis (user screens) of order processing, inventory control and accounts
payable system.
 Education on use of the system to 300 Novell accounting and order processing personnel
throughout the US and in Germany.
1985-87, American Red Cross – Saint Louis, USA
MANAGER INFORMATION CENTRE & TRAINER
 Implementation and management of Information Centre for organization local area network and its
users, effectively introducing back-office computing to most personnel of St. Louis Red Cross.
 Responsible for network system installation, selection of operating system and office automation
software.
 Consulting for departmental application development.
 Creation of end-user courses; responsible for education of - and helpdesk for 220 end-users.
Education
AXELOS, Prince2® Practitioner certificate in Project Management
APMG, Prince2® 2009 edition - Foundation Certificate Project Management
EXIN, ITIL® v3 - Foundation Certificate IT Service Management
CA Technologies, CA Clarity PPM courses (System Administration & Project Scheduling)
ITIL hands-on courses (General Concept. Incident, Change & Problem Management – Remedy & IRM-a)
Various technical system and application courses at companies such as IBM, Novell & Microsoft
Otis & Parsons, Graphic Design Department, Los Angeles, USA
Teachers Academy French & English, Amsterdam, the Netherlands

4. 4 Sandra Dumas
Contents
Sandra Dumas................................................................................................................................1
Summary of Professional Experience..........................................................................................1
organisation/management........................................................................................................1
training/communication ............................................................................................................1
languages ................................................................................................................................1
information systems .................................................................................................................1
Detailed Work Experience ...........................................................................................................1
1990 – Current, languageit.com ...............................................................................................1
2014 – 2015, Cisco Systems international – Netherlands.........................................................1
2013, see activities languageit.com..........................................................................................2
2011 – 2012, Liberty Global (UPC Broadband) – Netherlands .................................................2
2009 – 2011, Supply chain Information Management (SIM bv) – Netherlands .........................2
2009 – 2010, Dedicon - Zeist .................................................................................................2
2006 – 2008, Atos Origin (Customer Unit ING Bank) – Amsterdam, Brussels ..........................2
2002 – 2006, ING Bank – Brussels ..........................................................................................2
2001 – 2002, Carrefour – Brussels...........................................................................................2
1998 – 2001, UCB – Brussels (Braine).....................................................................................3
1996-98, Olivetti Belgium – Brussels........................................................................................3
1990-96, Estemm Corporation (own company) – Paris, Brussels.............................................3
1988-90, Novell Europe – Paris, Düsseldorf, London ...............................................................3
1987-88, Novell Inc. – Saint Louis, USA...................................................................................3
1985-87, American Red Cross – Saint Louis, USA...................................................................3
Education ....................................................................................................................................3