Automating  new hire process through BPM
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How do you meet the challenges of SOX compliance in a business process that involves people and systems across multiple divisions, inside a company as well as outside of it? How does a company meet ...

How do you meet the challenges of SOX compliance in a business process that involves people and systems across multiple divisions, inside a company as well as outside of it? How does a company meet the bigger challenge of integrating with diverse systems ranging from ERP to Content Management to Messaging?

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Automating new hire process through BPM Presentation Transcript

  • 1. Case Study: Seamless Integration and ProcessManagement in a Complex IT Environment BB107SN Business Service OptimizationCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 2. AbstractHow do you meet the challenges of SOXcompliance in a business process that involvespeople and systems across multiple divisions,inside a company as well as outside of it? Howdoes a company meet the bigger challenge ofintegrating with diverse systems ranging fromERP to Content Management to Messaging?Learn how one of the largest oil and gascompanies in North America used the simplicityand elegance of Business Rules and Workflowtechnology from CA to meet SOX complianceand gain process efficiency, while creating astate-of-the-art solution emphasizing theprinciples of Service Oriented Architecture. Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 3. BiographyBharath LingamSatyam Computer Services Ltd.Bharath leads the BPM practice and manageskey alliances at Satyam Computer Services.He is responsible for evolving solutions andservice offerings, offering best practice basedconsulting and implementation services andglobal pre-salesPrior to Satyam he worked as the CTO formultiple technology and services startups andbrings with him useful insights in strategy,consulting and global delivery management.Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 4. Agenda Business Process Management Overview Technology Background  BPM  Service Catalog Case Study  New Hire Process Overview  Solution Approach  Engagement Methodology SummaryCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 5. Business Process Management An OverviewCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 6. What is BPM?A methodology and technology enablingprocesses to be automated, integrated,reliable, flexible, consistent andpredictable to achieve short-termprofitability and long-term success. Proactively map business strategy, tactics and operations to market dynamics and anticipated customer needs Achieve business agilityCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 7. What is BPM?  Drives towards being a real-time enterprise  BPM manages an enterprise using a closed-loop model Model Optimize Process, People and Systems SimulateReport Execute Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 8. BPM Functionalities Workflow and rules automation System-to-system integration System-to-human integration Human-to-human integration Process initiation and optimization Work Item monitoring, archival and access Measuring, tracking, reporting and controlCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 9. Case Study New Hire ProcessCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 10. Company BackgroundOne of the largest oil and gas companies Exploration, production and distribution of oil and natural gas Operates internationally in both upstream and downstream industry sectors Around 5000 employees world-wide Five core businesses  North American natural gas  East coast oil  Oil Sands  International exploration and production  Refining and marketingCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 11. Business Scenario New Hire process  Hiring and provisioning logistics for contract employees End-to-end process  Coordinated functioning of cross- functional departments Semi-automated process  Multiple disparate software applications Compliance with industry regulations  Sarbanes-OxleyCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 12. Solution Requirements Automate process flows across departments Integrate with existing disparate applications for end-to-end solution Enable agility to cope with change Ensure complianceCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 13. Business Challenges Optimize processes by eliminating redundant steps Enable concurrent functioning of diverse departments  IT, Service Desk, HR, Finance, etc. Seamlessly integrate multiple software packages  Italic, Documentum, Employee Registry, etc. Reduce process cycle time Enable a hassle-free first day for new hires Track and control processes for complianceCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 14. “As-Is” New Hire Process OverviewCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 15. “As-Is” New Hire Process ROLES N Identify Vacancy Budget Approval Complete NSR E Requirement to NSP Line W SCM Manager H I R Send Request to Selection Identify E Approved Agency Process Candidate HR SA Send Completed TC Verify/Negotiate Send NSR Form NSR Requirement A Work Order to Line Manager to OS & ITT SCM RO T ER Create IT Confirm to LM RS Amenities IT Service P R O Create Other Confirm to LM C Amenities E Office S Service S Process Documentation Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 16. Inefficiencies in “As-Is” Process Pain Areas Implications Manual handoffs  Avoidable, error-prone Serial processing repeatable process Lack of centralized  Prolonged cycle time work engine  Difficulty maintaining Movement/storage of and tracking records excessive paper work  Inefficient leveraging Limited use of Web of IT infrastructure based communication  Lack of audit trail Inefficient  Failure in Sox documentation compliance Core activity time eroded Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 17. Solution Approach “To-Be” New Hire ProcessCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 18. Redesigned “To-Be” ProcessLine Manager Initiates Initiate Workflow PeopleClick.com New Hire Process Automate Business Rule Default Provisioning for Decision Process Engine Job Title and Department Pre-start Office Service Initiate Pre-provisioning Independent Activity Activity Commercial Group, Parallel Network Access Start Provisioning Activity Processing of Management Group, Associated IT Service Activity Start First Day Activity New Candidate Document Process Data Base Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 19. “To-Be” Process Objectives Rationalize process by eliminating redundant steps New Hire process automation with powerful, intuitive business rules and rapid graphic development tools Configurable and easy-to-use interfaces for processingCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 20. “To-Be” Process Objectives Integrate with existing technology stack  Italic, Documentum, Employee Registry, etc. Provide audit trail and ensure SOX compliance Report status of various requestsCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 21. Solution Approach Challenge Solution ApproachProcess Identify and eliminateOptimization redundant steps during consultationManual Workflow defines andHandoff automates processProcess Cycle Critical path analysis isolatesTime independent activities for parallel processingCross- Integrate diverse departmentsFunctional through common workflowDepartments supported by intuitive easy-to- use Web interfaceCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 22. Solution Approach Challenge Solution ApproachCompliance Business rules for process compliance; Documentum repository for key approval documentsProcess Audit trail and dataControl management facilityLeverage Integration with existingExisting IT technology stack (e.g. Italic, Employee Registry, Documentum)Reduce Cost 50% reduction in process timeand Time and reduced headcount in New Hire processCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 23. Solution ArchitectureCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 24. Solution Architecture NEW STARTER REQUEST - Integration NSR Info Subselect.me PeopleClick.com Service Catalog HiringManager BPM BRM Aion Process Manager SQL Server Reports Documentum Repository ARP PeoplePages Exchange Active (Oracle) Server Directory Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 25. Solution Architecture -Technical Advantages Business rules abstract logic and improve agility Leverage existing adapters built for Documentum, Exchange Server, Active Directory Built-in Identity Management in Service Catalog Robust and proven workflow technology High performance capabilities of rule and workflow engines Disparate database for flexible reporting and database maintenance Distributed architecture for flexibility, extensibility and easy maintenanceCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 26. Business ChallengesScalability Services provided by Embedded Apache Tomcat 5 container provide industry-leading JSP 2.0/Servlet 2.4 specification supportExtensibility Keeps interfaces and base class and domain models flexible and genericReusability Exposes core components as Java components, which are easily adapted and configuredManageability Menu-driven or file replacement methods simplify installation and maintenanceCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 27. CA Process Manager – Value PropositionComplete Business Process Management solutioncombining Workflow, Business Rules, Reports,Business Activity Monitoring, Portal and IdentityManagement technologiesRobust platform with hundreds of customers usingWorkflow, Business Rules and Portal technologiesUser-intuitive, easy-to-use product that is highlyflexible and very manageableOut-of-box integration with companion CA products Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 28. Implementation MethodologyCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 29. Implementation Methodology Ana Des Buil Test Roll lyze ign d out Activities•Requirements •Integration •Coding •SIT •Roll out•Process Spec •Module •UAT •Defect fixing Optimization •Architecture Development •Support•Process •Technical •Unit Testing Design Design•Rule Harvesting Business Artifacts and Output•To-Be •TDD •Object model & •Acceptance •User Process •TAD Rule sets Criteria Manuals•Functional •Classes & •Test •Training Spec Properties Reports •Post•Rule •Forms, Interfaces Implementation Document Support Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 30. Summary Approach Automated process with powerful, intuitive business rules and rapid, graphical development tools Process rationalization of Proposal Management for New Hire process Configurable, easy-to-use interface for work, management, and reporting Provided interoperability and ensured seamless and automated integration with related support systems through extensive use of Web services Removed multiple touch-points Multi-processing instead of serial-processing Executed an Onsite/Offshore model along with CACopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 31. Summary End Results Reduce paperwork and manual handoffs via enhanced Web-based communication Compliance with statutory regulations such as Sarbanes-Oxley Workflow visibility; rules externalization and management Ease in implementing rule and workflow changes/adjustments in real-time  Minimal interruption in service Ability to monitor business processes controlled by workflow with standard and customizable reports Ease in enforcing SLAs and alerts for breach Ability to monitor business rule performanceCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 32. LegalThis presentation was based on current information andresource allocations as of April 21, 2007 and is subject tochange or withdrawal by CA at any time without notice.Notwithstanding anything in this presentation to the contrary,this presentation shall not serve to (i) affect the rights and/orobligations of CA or its licensees under any existing or futurewritten license agreement or services agreement relating toany CA software product; or (ii) amend any productdocumentation or specifications for any CA software product.The development, release and timing of any features orfunctionality described in this presentation remain at CA’ssole discretion. Notwithstanding anything in this presentationto the contrary, upon the general availability of any future CAproduct release referenced in this presentation, CA will makesuch release available (i) for sale to new licensees of suchproduct; and (ii) to existing licensees of such product on awhen and if-available basis as part of CA maintenance andsupport, and in the form of a regularly scheduled majorproduct release. Such releases may be made available tocurrent licensees of such product who are current subscribersto CA maintenance and support on a when and if-availablebasis. In the event of a conflict between the terms of thisparagraph and any other information contained in thispresentation, the terms of this paragraph shall govern.Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 33. LegalCertain information in this presentation may outlineCA’s general product direction. All information in thispresentation is for your informational purposes onlyand may not be incorporated into any contract. CAassumes no responsibility for the accuracy orcompleteness of the information. To the extentpermitted by applicable law, CA provides this document“as is” without warranty of any kind, including withoutlimitation, any implied warranties or merchantability,fitness for a particular purpose, or non-infringement. Inno event will CA be liable for any loss or damage, director indirect, from the use of this document, including,without limitation, lost profits, lost investment,business interruption, goodwill, or lost data, even if CAis expressly advised of the possibility of such damages.Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 34. Questions & AnswersCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 35. Related Sessions BB108LN – 4/25 – Sands 201-202  Hands-On Lab: Building and Using Process Manager in Complex IT EnvironmentsCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 36. Exhibition CenterRelated CA TechnologyCA Booth 233 – Process Management Solutions Booth 339 – Unicenter Service CatalogExhibition Center Tours Sign up at the CA TS Booth 439 or the Information Desk in Booth 453Copyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 37. CA Technology Services™ andCA EducationHear how CA’s learning solutions canhelp you meet your business objectives Visit CA Education in the Exhibition Center in Booth 439, visit ca.com/education or call us at 1800- 237-9273Learn how CA Technology Services canhelp your business Visit the CA Technology Services stations in the exhibition center in Booth 439 or on the web at ca.com/servicesCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 38. CA Technical Support Innovative Support for the Real World New Support Portal Business Critical Support and Custom Support Offerings Global Service Center – “One CA” Green Books a.k.a Implementation GuidesCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.
  • 39. Session Evaluation FormAfter completing yoursession evaluationform ...... place it in thebasket at the back ofthe room.Please left justify thesession numberThe session numberfor this session isBB107SNCopyright © 2007 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies.