Half of customers plan to leave their bank, so retaining loyal customers is a challenge. Many customers now use mobile banking and social media to engage with banks. Nearly a third of customers don't get issues resolved on their first contact with banks. Customers frequently switch banks due to poor customer service experiences. Oracle's modern customer service solutions help banks engage customers across channels, empower employees to better serve customers, and adapt quickly to changing business and customer needs.

1. Are customers loyal to your bank?
50%of customers plan to leave
their bank. Will they stay
with you?
Sources: Federal Reserve, Ernst & Young, HDI Research, Capgemini
Modern Customer Service in Retail Banking
Oracle Modern Customer Service for Retail Banking
Engage Customers.
Empower Employees.
Adapt Quickly.
1. Engage Customers: Make it easy for
customers to engage with your brand
2. Empower Employees: Make it easy to
service customers
3. Adapt Quickly: Easily adapt to the changing
needs of your business
Cross Channel Customer Service in the Cloud
Start modernizing today: www.oracle.com/service
51%use mobile for
banking.
44% use social.
Can you serve
them?
30%of customers don’t
get resolution on
first contact. Are
your employees
empowered?
#1reason customers
switch banks is
poor service. How
fast can you
improve?