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Flowlens Customer Lifecycle Management
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Flowlens Customer Lifecycle Management



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  • 1. OptimiseYourCustomerLifecycle Sales OperationsManagement Profit Marketing Service
  • 2. Overcoming Today’s Challenges Competitive • Increased cross selling Pressures • Improved Customer Customer Demands SatisfactionIncreased • Joined-up processes Costs and information
  • 3. Optimised Customer Lifecycle Management Sales Operations Customer Analytics Marketing Service
  • 4. For Management • Joined-up functionss Operations • Real-time Reports Business Analytics • Customer and Asset Performance Service • Deepen Customerg Relationships
  • 5. For Sales• Simple Sales Lead Sales Operation Management Pipeline• Tailored Deal Workflow Analytics• Instant Reports Marketing Service• Intelligent Alerts
  • 6. For Operations • Consistent, Effectives Operations Delivery Performance Analytics • Visibility • Customer Interaction andg Service Profile Building
  • 7. For Service • Responsive Serviceles Operations • Intelligent Contract Management Service Analytics • Customer Interactions • Enable Self-serviceeting Service • Track Customer Satisfaction and Capture Future Needs
  • 8. For Marketing Sales Deli• Proactive, targeted communications Lead Analytics• Cross/up sell to existing customers Marketing Ser• Nurture new customers• Improve Marketing RoI
  • 9. Your business is UNIQUE Flowlens is tailored to your business: Your Your Your Your Data Products Processes People & Services =
  • 10. =Increased Profits
  • 11. = Reduced Costs
  • 12. = Greater Buy-in
  • 13. = Total Visibility
  • 14. • 30% Increase in Spare Parts Sales• 50% Reduction in Manual Support• Global access for team, customers and partners• Reports in seconds, not days over previous systems“With Crafty Devil, we’ve been able to maximise revenue for the overallbusiness. I’d recommend them to anyone.” Moya Johnston, Managing Director, Survitec Group
  • 15. Contact Sales OperationsDamien SavageCLM Consultant 386788 Marketing