Mobile Scotland 2016

#mobscot
Mark Stephen
BBC Scotland

#mobscot
http://app.bizvento.com/mobilescotland2016
Conference App

www.scot-cloud.com
3rd Annual Scot-Cloud
21st June Edinburgh

#mobscot
Alisdair Gunn
PA Consulting

MOBILE
The Interface to Everything

Alisdair Gunn
PA Consulting
Speaker today

The trends
The players
The direction

By 2020 ……
• 8.9 billion - mobile connections
• $900 billion – total capex being invested into Mobile
• 20 Million - number of people employed in Mobile Sector
• 1 billion – number of mobile IoT connections
• 5.8 billion – number of smartphones – 123% Increase
The trends
GSMA

The Players
15 Years Ago ….
• Orange
• Nortel
• Motorola
• Nokia
• Sony Ericsson
• Yahoo
• Vodafone
Today ….
• Facebook
• Apple
• Samsung
• Ford
• Google
• Vodafone
• Huawei
• China Mobile
• Stripe
• IBM
• Accenture

£
$34bn
spent on cloud
computing in 2015
Hyper-connected
technology
Consumer
control
Disruptive
business models
$1.4bn
virtual reality growth
rate in targeted users
1.3bnpotential shift in
job automation
Rise of the
sharing economy
16%of customer will
abandon a
mobile site
following bad
user experience
Facebook
mobile monthly active users
2.1bnsocial media users
80%
47
autonomously- connected
end points in 2017
The Internet
of Things – 30bn
%
spent on wearable
technology by
2017
The Direction …. Innovation + disruption

…. its no longer just about mobile!
The Internet
of Things
Implantable
Technologies
Supercomputer in
Your Pocket
Storage
for All
Smart
Cities
Artificial
Intelligence
Wearable
Internet
The
Connected
Home
Connected
Autonomous
Cars
The
Sharing
Economy
3D
printing
Bitcoin and
the
Blockchain
Vision as
the New
Interface
Robotics
and
Services
Big Data for
Decisions
Our
Digital
Presence
WeForum

Scotland’s Digital Sector … is getting connected
Incubators & Accelerator
Labs
• Codebase
• Entrepreneurial Spark
• Tontine House
• Bright Red Triangle
Trade Bodies
• Scottish Financial
Enterprise
• ScotlandIS
• IPA
• Marketing Society
Events & Meet-ups
• Tech Meet-up
• Product Tank
• Open Tech Calendar
• Rookie Oven
Investment
• Lending Crowd
• Scottish Investment
Bank
• EiE
• Scottish Equity Partners
Government
• Creative Scotland
• Scottish Enterprise
• Scottish Development
International
Professional Services
• PA Consulting
• Accenture
• Deloitte
• KPMG
SME’s
• xDesign
• Screenmedia
• Bemo
• Fanduel
• Free Agent
• Neatebox
• Ciqual
Corporates
• J.P.Morgan
• Amazon
• Edrington
• BBC
• Skyscanner
• Standard Life
• Tesco Bank
• STV
Service Providers
• IBM
• CGI
• Microsoft
• Capita
• Tata
• HPE
Hackathons
• Product Forge
• CivTech
• hackmakethebank
Academia
• Uni of Edinburgh
• The Data Lab

Inspiring service
transformation

… heading towards a smarter future

37
Corporate headquarters
123 Buckingham Palace Road
London SW1W 9SR
United Kingdom
Tel: +44 20 7730 9000
paconsulting.com
This document has been prepared by PA.
The contents of this document do not constitute
any form of commitment or recommendation
on the part of PA and speak as at the date of
their preparation.
© PA Knowledge Limited
All rights reserved.
No part of this documentation may be
reproduced, stored in a retrieval system,
or transmitted in any form or by any means,
electronic, mechanical, photocopying or
otherwise without the written permission
of PA Consulting Group.
2016.
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Our clients choose us because we
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We believe in making the difference.
2098-4 TI

#mobscot
Gary Haldane
Kingdom Housing
Association

Mobile Scotland 2016
Dynamic Earth
Mobile Implementation Journey
Gary Haldane, Head of ICT

Kingdom Housing
 RSL operating in Fife and East Central Scotland
 Provide support services to people with health and
physical disabilities
Properties owned and managed 4,057
Employees 352
Mobile devices 370
Mobile systems SVS; Carista; AdminControl; Citrix

ICT Strategy
Objectives
 Deliver customer focused solutions
 Enhance technical infrastructure
 Provide effective information systems
 Maximise business efficiency
 ICT governance and quality management

Device Overview
Device Number
Samsung J5 268
Samsung XCover3 26
Samsung Tab3 9
Microsoft Surface Pro 3 32
Apple iPad 28
Laptops 7

Repairs - Tradesmen
 DEPLOYED - April 2013
 DEVICE - Samsung XCover3
 APP - SVS Mobile
BENEFITS
 Automation of 12,000+ repair jobs
 Real-time information
 Reduced administration
 Eliminate paperwork
 Happy tradesmen!
LESSONS LEARNT
 Testing
 Responsibility

Property Inspectors
 DEPLOYED - September 2013
 DEVICE - Samsung Tab3
 APP - SVS Mobile
BENEFITS
 All post and pre-inspections jobs on device
 Jobs created on-site from pre-inspections
 Reduced mileage
 Real-time
 Reduce paperwork

Housing
 DEVICE - Microsoft Surface Pro3 and
MiFi
 APP - Citrix Receiver
BENEFITS
 Customer Focused
 Access to Orchard Housing system
 Access to on-line systems
Specific to Housing home visits
Charlotte, Housing Assistant
 I visited a young mother in the north of Fife
who works 10 Hours per week and has a low
income. Her housing benefit had been
stopped and I helped her complete a
housing benefit form online and also apply
for a back date from the date the benefit
was stopped, successfully re-claiming £932
and reducing the stress of our tenant.
Marie, Housing Officer
 Tenant would have been unable to
complete HB form unassisted and due to
complex medical needs of both joint
tenants could not have managed into
office. Successful backdate of £367.

Support and Care
 DEVICE - Samsung J5
 APP - Carista
BENEFITS
 Employee engagement
 SAS system by Intrelate
 App with On-line rota
 Email
 Automation in real-time
 Reduction in Admin employees
 Reduction in photocopying, filing
 Reduction in paper

Support and Care
 DEVICE - Microsoft Surface Pro3
 APP - Carista
BENEFITS
 6 monthly reviews
 Real-time information
 Removal of paperwork
 Reduction in administration
 Empowerment for clients
 Interaction with technology
Bernie, Support Co-ordinator
“I felt that she really felt in control of her
support plan because she wrote exactly how
she wanted to be supported.”

Committee and Management
 DEPLOYED - February 2016
 DEVICE - Apple iPad Pro
 APP - AdminControl
BENEFITS
 SAS
 Secure access to board and
meeting papers
 Offline
 ROI – Cost of devices and
software is lower than admin,
paper, photocopying, postage
 Paperless
 Annotation
 Real-time

ICT/Business Improvement
 DEPLOYED - March 2016
 DEVICE - Apple iPad Pro
 APPS - Citrix Receiver; Exchange notes; iAnnotate PDF, Oovoo
BENEFITS
 Paperless
 Access to all systems
 Access to all information
 Improve ICT support

Data Security, Staff Awareness and MDM
 Software - SOTI MobiControl
 Deployed - 2013
BENEFITS
 Data Protection
 Good governance
 Pin Security
 Uniformity
 Track, locate, lock, wipe
 Deployment of apps and updates
 Remote Control
 Content Library
 Business Continuity

Mobile Contracts
The importance of reviewing contracts
BENEFITS
 Cost saving by renewing every 24 months
 New contract £16,000 less than next lowest tender
 Cost saving - different tariffs (Additional £8,000 saving over 24 months)
 Replace devices, keep technology current
 Reduced ICT Support
 Employee satisfaction

Our Plans
Repairs and Property Services
 Work with Housing software
supplier Orchard to develop
new Repairs solution
 Implementing mobile working
for stock condition surveys
Other Services
 Extend mobile working to
more employees

Our Plans – Support and Care
 Continue to work with Intrelate to
make most of our investment
 Test and implement new software
developments
 Look for additional areas for
improvement
 Eliminate paperwork
 Ensure employees receive adequate
training

Lessons Learnt and Advice
CONSIDER
 Results required
 Methodology
 Process mapping
 Employee engagement
 Engagement with software providers
 Provide clear system specification
 Maximise connectivity
REVIEW
 Responsibility
 Test workflows
 Test devices
 Tethering
 Renew contracts
 Keep technology current

Results
 Improved customer service
 Driving savings across the organisation
 Do more with less – efficiency
 Improved workflow
 Improved security
 Building a more digital workforce
 Happier workforce
“Mobile technology is part of our everyday life and will become normal.”

Liz McGettigan
Director of Digital Library and Cultural Experiences
SOLUS International
@lizmcgettigan
liz@sol.us

EXPERIENCE
EXPECTATIONS
LISTENING
TALKING

Key objectives
 Increase usage of online and physical services
 Encourage innovation and new ways of working
across Edinburgh Council and the public sector
 Meet customer expectations in the digital world
 Deliver engaging fully online interactive portal
 Create an App and fully mobile compliant multimedia
content
 Increase usage and awareness of library services
 Write once read many times
 Provide unified search
 Allow customers to provide feedback

Search Store for Library Authority
name or, Scan Code
SOLUS auto detects phone
type and takes users
to the device App store to
install Your App.

Secure and fully authenticated

Content can be any file format, from plain text
to video and any web or feed

Schedule content from the CMS or pull in and
automatically distribute events from feeds to
specific library pages

Integrate journey planning functionality

75 local
authorities
in the UK

Apps for
learning
and
literacy

Library services can
consider a future
where they don’t
have to invest in self
service hardware
currently a
significant spend

APPS
• Gaming
• Literacy
• Library education

Optimising simplicity and convenience

#mobscot
Stephen McCormack
IBM

Facing up to Mobile Security Challenges
Stephen McCormack
May 2016

IBM Confidential :: ©2015 IBM Corporation
Current Situation – Data is more exposed to threats

The current situation – More and more sensitive
data is mobile
The UK is now a smartphone society, in August
2015 Mobile Devices for the first time overtook
laptops as the most popular device for getting
online. - Ofcom
Globally Mobile has overtaken Desktop as the
most popular way of getting online - ComScore
85% of organizations expected to allow
employees to bring their own devices to work by
end of 2016. –IDG Research.
Analysts have forecasted that, by 2016,
worldwide shipments of smartphones will reach
480 million, with 65% being used in bring-your-
own device environments – IDG Research

Mobile Devices are the weak link – and the
cybercriminals know it

Mobile Threats are everywhere – Malicious Apps
• 75% of Mobile Apps don't use proper encryption
when storing data on a mobile device.
• 97% have access to private data without
appropriate security measures.
• 75% of mobile security breaches will be the result
of exploiting poorly developed apps.
• At any given time, malicious code is infecting more
than 11.6 million mobile devices.
• Users download an average of 26 apps from the
cloud, and 34% take no security measures
whatsoever

Mobile Threats are everywhere – Internal and External

Protecting Mobile Devices – Best Practices
Protect the Devices with real time
alerts, tracking and remote wipe
capability
Protect your Data in a
secure encrypted container.
Provide secure access on
mobile devices to the
tools your employees
need.
Monitor the apps users
are installing on Smart
devices.

Protecting Mobile Devices – BYOD
Pros -
• Organizations report an average productivity boost of 45 – 60
minutes per employee per week.
• Cost savings associated with not having to buy a device for each
user.
• Increases employee satisfaction.
• Increases efficiency.
Cons –
• How do you know who has a BYOD device and who doesn’t?
• When an employee leaves so does the device and any data held on
it.
• Can be difficult for the employee to configure the device for
themselves.
• Lack of visibility of security threats on the device – missing
passcode, jailbroken, malware etc.
Solution
• An effective MDM solution will create a dual persona on the device,
giving you visibility and control of your data, leaving the personal
information untouched.
• Provide a platform where users can enrol their devices, using an
existing username and password, which will configure their device
over the air.
• Impose a minimum security policy that requires a strong passcode,
and forbids malware infected and jailbroken devices from being

Who can I speak to?

Mobile Device Management – All the tools you need to locate,
track and manage your mobile devices including a remote wipe
should a device be lost or stolen.
Mobile Application Management – Manage what apps your
users deploy, remotely push apps or app bundles to devices.
IBM MaaS360 - Advanced Management
102
IBM MaaS360
Mobile Expense Management – Track your mobile data spend
against monthly allowance, alert users and react as monthly
threshold limits are approached or exceeded.

Secure Browser – A feature-rich web browser for secure access to
intranet sites & compliance of content policies for iOS, Android &
Windows Phone.
IBM MaaS360 – Secure Productivity
Secure Mail - An intuitive personal information
management (PIM) app with email, calendar & contacts
for iOS, Android & Windows Phone.
IBM MaaS360
103
A mobile application container with full operational & security management to protect
against data leaks.

Secure Editor - An office productivity app to create, edit & save
documents on mobile devices Work on documents anywhere in
an encrypted container for iOS & Android. Collaborate on
Word, Excel, PowerPoint & text files
IBM MaaS360 Content & Collaboration
104
Mobile Content Management - Contain content files to
prevent data leakage, centralize distributed content &
repositories such as SharePoint, Windows File Shares, Box,
Google Drive, OneDrive, IBM Connections & other systems.
A mobile document container for secure content collaboration

Mobile Enterprise Gateway for Browser - Simple & secure access to enterprise intranet sites & legacy web
apps on a mobile device.
Mobile Enterprise Gateway for Docs - Seamless & secure access to internal SharePoint sites, Windows File
Shares & other enterprise file stores on a mobile device.
Mobile Enterprise Gateway for Apps - Secure per app VPN tunnel to internal data resources to enhance
enterprise apps on a mobile device
IBM MaaS360 Enterprise Gateway
105
Gateway
Windows File Shares
Intranet Sites
Sharepoint
Apps
Other Content Sources

Thanks for your time.
• Any Questions?
• Email: Stephen1@ie.ibm.com
• Tweet: @StephenMc1979
• Come and see us on the Cosnadh Stand.

#mobscot
Dave Bowie
1 Virtual World

Dave Bowie
Founder & Director of Strategy
26th May 2016
© 2016
@1virtualdave http://1virtual.world

© 2016
Hyatt’s Hierarchy of Virtual Collaboration
Video
Call 1:1
Video
Conference
Web Meeting
Phone Call 1:1
Phone Conference
Webinar
‘broadcast mode’
Chat
Email
Usage in a Typical Organisation
Value to
Collaborative
Excellence
Face to Face
Face to Face Group Meeting

ROI on collaboration technology.

Make it.
Differentiator
Enhanced Client Service
Decrease Time To Close
Increase Reach

Save it.
Travel Costs
Wasted Time
Increased Flexibility
Increase Reach

£98.70
1 x £30k Account Manager
Glasgow to Edinburgh

£394.80

Annual Saving: £20,529.60

The one thing people forget…

#mobscot
Esther Stringer
Border Crossing
Media

+44 (0) 131 561 7300 | www.bordercrossingmedia.com | Company No: SC 308 978

SNOOP ADDICT

Source:

Source: IMDB

137 apps (24 daily)
10-15 GB Data per month

ADDICT
Hungry cat

ADDICT
Source:

Please Stand Up

ADDICT?

ADDICT

ADDICTSource: Beenbitten.com

Why?Why?

ContextContext

Source www.portstrategy.com

3
Golden
Rules

#1
Keep it
Simple

Noise
Top tasks
Key information

#2
Be
personal

#3
Know
when to
stop.

Noise
Top tasks
Key
information

Great UX = Functional + Emotional
Noise

Explore Exploit

Innovation
Disruption
Improvement

Source: blogs.teamtbb.com

Trust

Source: www.eurodiaconia.org

Eewei Chen, @ultraman

‘Just
for
me’

Source: Shutter Stock

How? Why? What? When? Where?

Valuable
information

Mobile Success = Great UX
Functional and emotional

#1
Keep it
Simple
#2
Be
Personal
#3
Know
when to
stop.

Thank
You!

Thank You!
ADDICT
Source: IMDB

Problem solved.
0131 561 7300
esther@bordercrossingmedia.com
@EstherBCM @BCM_Tweets

#mobscot
Geoff Ballinger
deltaDNA

Mobile in 2016?
Geoff Ballinger
System Architect, deltaDNA
Founder & Organiser, Mobile Monday Edinburgh
@geoffballinger, #MoMoEdi

“Mobile has moved on to be perhaps not quite
business as usual but nothing deeply remarkable”
(respected industry commentator)

(https://itunes.apple.com/gb/app/screammore/id703178156)

(http://www.flickr.com/photos/32323502@N00/9616398832)
This is MY phone

These are OUR phones
http://www.grahamjones.co.uk/2013/blog/retail/mobile-generation-are-actually-couch-potatoes.html

Remember me?
(http://www.flickr.com/photos/kenjonbro/5202455601)

Is our glass half empty?
(http://www.flickr.com/photos/wxmom/2247068741/)

A little more conversation…
…a little less action

• Over 700 global partners
• Dedicated product, engineering, sales and
account management teams
• Strong set of data and analytical products,
including API and White Label

Our ultimate goal:
to make travel booking as easy as it is today to buy
a book online

Amazon made online
book-buying
mainstream
Never complacent
about new tech and
its benefits
When technology
allowed, they made
Kindle popular

Paperback
Hardback
Audiobook
Kindle
Still largely the
same static
product
Direct sale or
Marketplace

Compare that to air travel
700 airlines
14,000 airports
1000 providers
Near-infinite
route-date
combinations
26 seat classes
Taxes
Fees

As early entrants to the ‘app economy’ we racked up downloads and stars.

On average, how many new apps do most
users download per month?

8+
5-7
4+
3+
2+
1+
None
% of smartphone users, United States only, comScore 3 month average Q4 2014
Average number of monthly app downloads

66% 50% -77% -95%
Download no
new apps
Drop off during
first use
Average user
loss within 3
days
Average user
loss within 90
days
Apps are hard

60%
Frequent travellers have not downloaded travel apps of any kind
Apps are hard for the travel industry

Apps force you into public customer service - dealing with mostly anonymous feedback

Introducing the messaging revolution

Comfort, not
convenience, is the most
important thing in
software - and text is an
incredibly comfortable
medium”
Jonathan Libov
Analyst, Union Square Ventures
“

“Get me a BA flight
from Sofia to Edinburgh
leaving tomorrow morning
for less than €100”

I always like to rewind to what
people did before technology.
Before the web era, we just
had conversations.
David Marcus
Head of Facebook Messenger
“

Old: all software expands
until it includes messaging
New: all messaging
expands until it includes
software”
Benedict Evans
Analyst, Andreessen Horowitz
“

Microsoft
Made some huge announcements in ‘messaging’ recently

Facebook Messenger Platform
Around 900 million MAU and now open for business

650
30%
Million
registered users
Are registered
for payments

And already, most
of the top apps in
the stores are
messaging apps -
whether measured
by downloads or
sessions.
Source: Mary Meeker,
KPCB Internet Trends, 2015

Think about the convergence of
comfort and convenience:
apps you already use, improving
services you already use?

If apps were in the business of
selling us distraction, bots will
be in the business of buying
us time.”
Suman Deb Roy
Data Scientist, Betaworks
“

What is a bot and
when does it become
an agent?
Just how long is a
conversation?

An example of using an ‘operator’

Personality
Memory
Emotion
Social Learning
Topics
Transactions
What you end up with is a ‘hierarchy of messaging needs’ and how they can be serviced:
Trained intelligence
Algorithms

Ask Skyscanner for a flight
Sure, where are you flying from?
London
Great, where are you flying to?
Seattle
Thanks, when are you leaving?
Friday
And finally, when do you return?
November 13th
Great, finding prices…

Ask Skyscanner for a flight
Sure, where are you flying from?
Ask Skyscanner for a flight please
Sorry, I don’t understand…

Skyscanner was formed by
giing complicated answers to
simple questions. Now we’re
trying to turn that the other
way around”
David Low
Failed Philosopher, Skyscanner
“

“Get me a flight
from Edinburgh to Amsterdam
leaving after 6pm tonight
for less than £100”
16 words, 1 result

Feedback:
@skyscannertools
Thank you - questions welcome

#mobscot
Rik Ferguson
Trend Micro

IoT, WTF?
Rik Ferguson
Vice President Security Research
Trend Micro

“Present wireless receiving apparatus will be scrapped for
much simpler machines; static and all forms of interference
will be eliminated, so that innumerable transmitters and
receivers may be operated without interference. It is more
than probable that the household's daily newspaper will be
printed 'wirelessly' in the home during the night. Domestic
management--the problems of heat, light and household
mechanics--will be freed from all labor through beneficent
wireless power.”
Nikola Tesla – 1926
243
An older idea than you think

The first wearable computer - 1955
By Edward O. Thorp

The first Heads-up Display - 1967
By HW Upton of Bell Labs

22:30, 29th September 1969
“lo”
ARPANET is born
ROOTS OF THE INTERNET - 1969
The roots of the internet - 1969

Innovation gathers pace
1973 – first passive read/write RFID
Mid 70s – the Carnegie Mellon Coke machine
1980 – Wearable personal computer imaging and lighting
system – Steve Mann
1990 – Olivetti IR Active badge & “smart rooms”
1995 – Siemens M1 enables M2M over GSM
1999 – Auto-ID links RFID to Internet through EPC
“Internet of Things” coined by Kevin Ashton
2008 – The Internet of Things is “born”

2020 - Gartner’s vision
• 20% of computers will learn, not process
• IoE will add $1.9 trillion in value to economy
• “Best of breed” vendors will replace “megavendors”
• Two-thirds of CIOs expect to change primary supplier by
2017
• 30 billion connected devices, every $100+ product will be
“smart” (or 212 billion…)
• 3D printing will revolutionise the supply chain

DISRUPTION #1: CLOUD COMPUTING
Cloud computing has disrupted
every industry it has touched.
Enable more disruptive
technologies to come.
Hackers will find and attack
weaknesses in the building blocks
and joints of cloud computing.

DISRUPTION #2: MOBILE
“Every once in a while a revolutionary
product comes along that changes
everything.”
- Steve Jobs, 2007
Empowering Wearable
Technologies, Location Sensing
and Internet of Things (IoT) today.
Cybercriminals can strike their
targets from anywhere.
More entry points for them to
infiltrate an unsecured system or
network.

DISRUPTION #3: BIG DATA
Organisations will use Big Data to satisfy their customers better.
Hackers will also use Big Data to exploit their victims better.

DISRUPTION #4: SOCIAL MEDIA
Social media helps reach people easier and quicker.
Cybercriminals want to reach you similarly too.

DISRUPTION #5: INTERNET OF
THINGS
Anything and everything
that connects with the
Internet can be hacked.
IoT could be the “Network
of all networks” in the
future.
25 billion connected things by 2020 – Gartner
Immature and experimental
now.

4
1 2
3
FRONT-END BACK-END
ATTACK VECTORS
Attack vectors

Security questions for the enterprise
- How do I identify, mange and monitor?
- How do identify & mitigate unauthorised access to a
device?
- What are the new/unique vectors of data loss/leakage?
- How do I maintain legal or regulatory compliance?
- How do I store & secure the huge volume of data?
259

Rik Ferguson @rik_ferguson
Vice President Security Research
Trend Micro
Thank you

#mobscot
Russell Henderson
Bemo

Drinks & Networking
Upstairs
Hosted By

Mobile Scotland 2016

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