Business-Analyst-Resume

Ranjit Nikam
LeadBusinessAnalyst-Cards andPayment,Insurance&Retails
Email-NIKAM77@GMAIL.COM
MOB- +1-201 349 6945
EXPERIENCE SUMMARY
 Highly motivated, results oriented Business Analyst professional (End to End BA) with
comprehensive experience in managing Small, Large and Complex Projects in the Retail Banking
Medical Banking and Financial Services sector such as Cards and Payment. Dedicated team
leader with the ability to instill creative collaboration and establish clear lines of communication
to achieve project goals.
 A dynamic professional with 11+ years of experience in IT of which 5yrs. of work exp in the area
of Business Analysis, Project Operations/delivery, System Analysis, Software Development in
various domains including Insurance, Retail Banking and Finance, Card and Payment.
 Proficient in end-to-end development of software products from requirement analysis to system
study, designing, testing, documentation, implementation and delivery management.
 Distinction of working from requirement gathering to rollout of the applications. Deft in
managing all stages of the software development life cycle; systems analysis and design;
enterprise workflow application development; knowledge management.
EDUCATION
 Business Analysis Training and Workshop – IIBA and QAI.
 Post Graduate - Master of Science, Periyar University(app)
 Graduate Degree - Bachelor of Science, North Maharashtra University,
 Technical Skill set
o OS: Microsoft Windows 2000/XP.
o Languages: C, C++
o Database : Oracle, PL/SQL
o Business Mgmt/Modeling Tools: Rational Rose, MS-Visio, Team Forge, Caliber-RM.
o Project Management: Requisite Pro, Clarity, MSP (Microsoft Project),
o Quality Assurance Tools- HP-QC. JIRA, ALM
Blue Box Competencies
 An accomplished Financial Business Analyst with over 8 years of experience in Insurance, Retail
Banking and Card Payment.
 Extensive experience in gathering and analyzing business requirements and processes and
developing specification documents such as BRS, SRS and allied artifacts.
 Advanced analytical and project management skills, in-depth knowledge of various phases and
methodologies of software development including SDLC and Hybrid Agile project management
methodology.
 Extensive experience in working on Product Development. Excellent experience in SIT and UAT .
 Expertise in using leading industry tools like Requisite Pro, Caliber RM, MS Visio, MS Excel and
MS PowerPoint to develop various project deliverables.
 Expert in Duck-Creek PAS implementation. Strong exposure on Underwriting Rules, Pages and
Billing.
 Experience in conducting Joint Application Development (JAD) sessions with end users to
provide for accurate statement of system requirements and a better understanding of common
goals.
 Exceptional ability to build productive relationships with colleagues, clients, and vendors across
all functional and technical disciplines.
 Excellent time management, communications, decision-making, leadership and planning skills
with the ability to learn quickly and multi-task in a fast paced environment.
 Expertise in leading team in Requirement Elicitation, Project Management, Task estimation and
delegation, Training, GUI Design.
 Adept at systems analysis, feasibility study, requirements study, designing GUI & database
modeling entailing analyzing of information system needs, evaluating end-user requirements,
custom designing solutions.
Skills
Business Analysis
Requirement
Gathering, Analysis
And Planning
Proficient in
Microsoft Office
Languages:,
English, Hindi,
Marathi,
Certifications
 IIBA –Business
Analyst
Training +
Workshop.
 QAI- BA
Trainer.

EXPERIENCE SUMMARY
Since Apr’ 11 Syntel Ltd
West BendMutual Insurance
Description: West Bend is a 120 years old leading relationship-based Insurance company with core
values that emphasize excellence, integrity, and responsibility. West Bend has been providing valuable
insurance coverages and services to home and auto owners, as well as business owners, throughout the
Midwest. The Home and Highway policy is flexible and wide range of product of WBMI.
Roles and Responsibilities: Lead Business Analyst
Requirement Analysis
 Works with business SMEs, Delivery teams in gathering the requirements & documents inline of
Agile methodology. It includes identification high level business needs, Preparation of Duck-creek
specific Detail Requirement docs (DRS), Screen field Design Doc, Preparation of Application
Work Flow.
 Participate in the Underwriting Rules and Rating requirement gathering session and
understand the U/W rules and undergoes the Rating impact analysis.
 Leading the team in requirement gathering of modules- Pages, Rating, Underwriting Rules, Non
Functional Requirements and active role in billing module.
 Works with architects/development teams in identification of Interfaces, capture the Interface
Requirements and map the same requirements with functional requirement specifications.
 Prepare the function flow of application; prepare the Page Mockups and all allied screens using
Duck-Creek manuscript and MS-Excel.
 Utilizes modeling techniques (business process, data) to discover & clarify the functional and data
requirement using USE case diagram and workflow/sequence diagram
 Preparation of Traceability matrix and update the traceability matrix with the progress of project.
 Performing project analysis including Impact Analysis and undergoes Gap analysis against
requirements.
 Undergoes the Risk analysis, preparation of Risk tracker and manage it regularly.
Testing-SIT/UAT
 Works with Quality Assurance Managers to coordinate system and user testing activity.
 Plans and defines testing artifacts. –Test Plan and Test strategy, providing advice on
prioritization of testing activity in support of identified risks in project schedules or test scenarios
 Perform Quality Checks and participate in Test case execution, Raise defect and follow up with the
development team for defect fixing. Perfection in SIT/UAT defect management.
 Analyze the Defects, produce defect analysis report and assign the defects to development team.
 Resolve the queries/concerns of testing team and Development teams.
 Perform/Participate in Smoke/Regression and retesting of application. Produce the testing
traceability. Produce the Defect Tracker on daily basis to track high severity defects.
 Provides consultancy to business users in preparing test scenarios/cases and undertakes reviews
of test plans to ensure quality delivery.
 Coordinate with the Client team in UAT phase and get the entire defect resolved if any.
 Superior coordination of user acceptance testing of final IT infrastructure and software
development deliverables.
Coordination & Management
 Facilitate the Requirement gathering meetings with Business SMEs and Technical Team.
 Set up the meeting with Business technical team to understand the Common page level
requirements.
 Arrange and Facilitates- Product Demo session and Playback sessions with Business Team.
 Setup Requirements walkthrough session with the onsite/Offshore development and testing team
 Works closely with Project Management, providing inputs during project planning and
throughout the development life cycleto ensure business objectives are met.
 Product Status tracker and assign the task to offshore team.
Documentation
 Document the Duck-creek technology specific Detail Requirement Specification (DRS), Screen
Field Design Doc(SFDD), Business cases, Test Plan, Test Strategy and Non Functional
Requirement document.
 Prepare the Underwriting Rules templates and documents the Underwriting Rules Requirements.
Tools- MS-
Visio,JIRA

 Prepared the Traceability matrix, GAP analysis and Impact Analysis docs as and when required.
 Prepared the Sequence diagram, application work flow, screen mockups and provide
walkthrough on the same artifact to the development team.
Tools Used
 Duck-Creek Templates-Requirement gathering.
 MS-Visio: for the WorkFlow diagram and use cases.
 JIRA : For Manual Testing activities.
Jan’13- Sep’14 Zurich- Commercial Insurance
Description: Zurich is a leading multi-line insurance provider with a global network of subsidiaries and
offices. Zurich Insurance Group Ltd is a global insurance company which is organized into three core
business segments: General Insurance, Global Life and Farmers with a wide range of general insurance
and life insurance products and services for individuals, small businesses, and mid-sized and large
companies, including multinational corporations, in more than 170 countries.
Roles and Responsibilities: Lead Business Analyst
 It involves working with business team in gathering the requirement & documents inline of Agile
methodology. It includes identification high level business needs, Preparation of Detail
requirement Spec.(DRS), Screen Field Design docs (SFDD), Underwriting Rules Spec and
application work flow diagram. Good
 Works with architects/development teams to ensure that proposed design meets requirements
and enterprise quality standards.
 Expertise in preparation of Mockups and all allied screens using requirement management tools
like MS-Paint and MS-Excel.
 Lead BA team in implementation of PAS system for products- Commercial Car and Vehicle,
Shop and Family.
 Strong exposure of working on short end projects where analyzing and documentation the
requirements in form of DRS and SFDD in main course of action.
 Performing project analysis including Impact Analysis and undergoes feasibility analysis against
requirements. Perfectly prepare and manage the Gap Analysis and Traceability Matrix.
 Works with business and delivery teams to develop and evaluate business objectives and
supporting business case.
 Leading the team in requirement gathering of modules- Pages, Underwriting Rules, Non
Functional Requirement.
 Good exposure on Risk analysis and Risk management. It involves preparation of Risk tracker and
its management.
Testing-SIT/UAT
 Works with Quality Assurance Managers (if available) to coordinate system and user testing
activity. Plans and defines testing approach ( if test manager unavailable), providing advice on
 Plans and defines testing approach –Test Plan and Test strategy, providing advice on
 Participate in the Test case writing, provide the consultancy to test team and review the Test
cases.
development team for defect fixing. Perfection in SIT/UAT defect management.
 Perform/Participate in Smoke/Regression and retesting of application. Produce the testing
traceability.
 Generate the Defect Tracker daily and analyze the defects based on severity and product Defect
Analsis report to share with project management team.
 Address the High severity defects, assist the development team in analyzing the defects and fix
the high severity defect before the resolution time.
Tools- MS-Visio,
HP-QC,ALM

 Setup the Requirement gathering meetings with Business SMEs and Technical Team.
 Set up the meeting with Business technical team to understand the page level requirements.
 Setup walkthrough sessionwith the onsite/Offshore development and testing team and resolve
the queries/concerns of the development and testing team through Query tracker.
 Works closely with Project Management, providing inputs during project planning and
throughout the development life cycleto ensure business objectives are met.
 Facilitate the ‘Show and Tell’ session with business team to give walkthrough to developed
Product.
 Setup daily Triage meeting with business Test Leads to provide the clarification/Status on the
critical defects and resolve the concerns of testing team.
 Product Status tracker, prioritize the task and assign the task to appropriate resource.
 Reviews development estimates from development teams and actively seeks
clarification/verification as appropriate.
 Works closely with Project Management, providing inputs during project planning (resource
requirements, development estimates, etc.) and throughout the development life cycle to ensure
business objectives are met.
Documentation
 Expertise in preparation of Detail Requirement Specification (DRS), Screen Field Design
Document (SFDD), Business cases, Test Plan, Test Strategy.
 Prepared the Sequence diagram, use cases, screen mockups and provide walkthrough on the
same artifact to the development team.
Tools Used
 Caliber RM- For Requirement Writing and Management.
 MS-Visio: for the sequence diagram, Process flow diagram and use cases.
 HP-QC/BugZilla : For Manual Testing activities.
Feb’12- Oct’13 Logistic-FedEx
Description:
FedEx ie. Federal Express Corporation is the leader in reliable shipping between world markets. It
connects areas that generate 90% of the world’s gross domestic product in 24 to 48 hours with door-to-
door, customs-cleared service and a money-back guarantee. The Company’s unmatched air route
authorities and infrastructure make it the world’s largest express Transportation Company, providing fast,
reliable and time-definite transportation of more than 3.3 million items to 220 countries each working day
Roles and Responsibilities: End–To-End Business Analyst.
 Independently manage BA activities for the new FedEx product- ISHIP
 Works with business and delivery teams to understand Business needs, develop and evaluate
business objectives and documentation of business case.
 Facilitates meetings with the business stakeholders in gathering and analyzing business needs/
requirements and walkthrough of all docs.
 It involves working with business team in gathering the requirement & documents inline of
Hybrid Agile methodology. It includes identification high level business needs, Preparation of
Business requirement docs (BRS), System Requirement docs (SRS), conceptual design, business
and quality requirements. Good Exposure of working on MS-Visio and Use cases.
 Works with architects/development team to capture the middle ware Interface level
requirements.
 Prepare the Mockups of Pages and all allied screens using requirement management tools like
iRise and MS-Excel.
clarification/verification, as appropriate.
Tools- MS-Visio,
Borland-Caliber
RM, HP-QC,
iRise

requirement using USE case diagram and Sequence diagram.
requirements in form of BRS and SRS in main course of action.
 Performing project analysis including Impact Analysis, GAP Analysis and undergoes feasibility
analysis against requirements.
 Participate in the SIT/UAT testing, produce the Defect Report to share with Senior project
management team.
 Prepare the Risk analysis report and Risk management. It involves preparation of Risk tracker
and its management.
 Participate in the SIT testing phase, prepare the test plan, provide the consultancy in Test
Strategy documents and review the test cases.
 Maintain the Business Document repository and upload all the deliverables for walkthrough.
 Ensures all systems of records for project reporting are kept current, and directs and monitors
work efforts on a regular basis.
 Strong ability to articulate a problem (conceptualize, synthesize and integrate information), and
provide creative solutions and direction to the team.
Tools Used
 Caliber RM- For Requirement Writing and Management.
 MS-Visio: for the sequence diagram.
 iRise – For preparation of mockups/UAT testing
Jun’11- Nov’11 PNC-Medical InsuranceBanking
Description: PNC Financial Services Group, Inc. is an American financial services corporation. PNC is the
fifth largest bank in the United States. PNC derives its business in retail banking and investment banking.
PNC can help payers connect directly to over 600+ providers, reducing connectivity and customer service-
related costs. PNC provides an integrated database that links, Consolidating paper and electronic
remittance transactions into a single data stream provides healthcare providers with a significant
opportunity to lower their cost structure, while optimizing the workflow throughout the organization.
Roles and Responsibilities: End-to-End Business Analyst.
 Expertise in preparation of Mockups and all allied screens using requirement management tools
like iRise and MS-Excel.
requirement using USE case diagram and Sequence diagram
 Performing project analysis including Impact Analysis and undergoes feasibility analysis against
requirements. Strong exposure on Gap Analysis and Traceability Matrix.
 Documents project scope including conceptual design, business and quality requirements.
its management.
Testing-SIT/UAT
 Works with Quality Assurance Managers (if available) to coordinate system and user testing
activity. Plans and defines testing approach ( if test manager unavailable), providing advice on
Tools- MS-Visio,
HP-QC, MPP

development team for defect fixing.
 Perform and track regression and retesting whenever required.
 Facilitate meeting with Business team in understanding the HIPPA transactions.
 Set up daily meeting with Business Test team to resolve the high severity defects.
 Facilitate the Document walkthrough session with the onsite team.
Documentation
 Expertise in preparation of System Requirement Specification (SRS), Business Requirement
Specification (BRS), Business cases, Test Plan, Test Strategy.
 Prepared the Sequence diagram, use cases, screen mockups and provide walkthrough on the
same.
Feb’09- Feb’11 Infosys Technologies Ltd
AMEX –Enterprise Middleware Infrastructure
Description: American Express (Amex) is Global financial service company that derived its business from
Credit Card, Charge Card, travelers Card etc. The EMI team is responsible for successful delivery of the
messages, without any data loss. The development work involved is in defining, developing and
implementing plug-and-play components that are then deployed and used by various application teams.
Roles and Responsibilities: End-to-End Business Analyst.
requirement using USE case diagram and Sequence diagram to represent the flow of interface
request and response.
 Performing project analysis including Impact Analysis, Gap analysis and Traceability Matrix.
 Documents project scope including conceptual design, business and quality requirements.
its management.
Testing-SIT/UAT
 Works with QA Managers to coordinate system and user testing activity. Plans and defines testing
approach, providing advice on prioritization of testing activity in support of identified risks in
Tools- MS-Visio,
HP-QC, CA-
Clarity,EPIC,
MPP

project schedules or test scenarios
development team for defect fixing.
 Perform and track regression and retesting whenever required.
 Facilitate the Project Kick off session with business team to understand the scope of the project
 Assists in implementation planning and attends Post Implementation Reviews to ensure lessons
learned are carried forward in subsequent development activities.
Documentation
 Expertise in preparation of System Requirement Specification (SRS), Business Requirement
Specification (BRS), Business cases, Test Plan, Test Strategy.
 Prepared the Sequence diagram, Holographic flow, use cases, screen mockups and provide
walkthrough on the same.
Tools Used
 Clarity - For Requirement tracking and Project Management.
 MS-Visio: for the sequence diagram and use cases
 HP-QC : For Manual Testing activities
Feb’07- Jan’09
American Express – Customer Relation, Marketing, Banking & Fraud Technology (CRMBFT)
Description American Express (Amex) is Global financial service company derived its business from
Credit Card, Charge Card, Travelers Card. Customer Marketing is to govern marketing campaigns that get
created depending on the privacy laws & regulations and the customer contact information. Fraud system
implements for the Amex Credit Card measures to prevent fraud practices related to AMEX business.
Roles & Responsibilities: End-to-End Business Analyst.
 Responsible for working with the business IT and Marketing team to determine and document
business needs and requirements in the form of BRS and SRS on large, moderately complex
projects and programs.
 Participates in project definition and analysis phases of projects to ensure that business needs
and requirements are captured effectively using UML modeling techniques as Hologram diagram
 Leads the analysis of business requirements by utilizing knowledge of one or more business
areas and platforms/applications for the portfolio supported.
 Work with the development/QA resource in critical situation to mitigate the timeline.
 Handle the billing trackers with resource planning sheet for all MBFT resource on weekly basis &
Tools- MS-Visio,
EPIC,Clarity,
MPP

received appreciation for the Best Work.
 Utilizes modeling techniques to discover & clarify the functional and data requirements.
 Capacity to manage projects independently by performing project manager’s responsibilities
following best CMMI practices for large/small projects.
 Maintain IMR, CMR on the weekly/monthly basis & track them.
 Organize the Onsite/Offshore PM call for the latest update/improvement in the project in
multivendor Global delivery model.
 Ensures all systems of record for project reporting are kept current, and directs and monitors
work efforts on a regular basis. Identifies and tracks key project milestones.
 Monitors and communicates progress of project delivery in terms of cost, forecast, schedule and
assessment of risks/issues.
 Ensures effective change control procedures and processes are efficiently used to maintain
control on scope, schedule and cost.
 Performing project analysis including Impact Analysis, Gap analysis and undergoes feasibility
study if required and give walkthrough of all.
 Superior coordination of user acceptance testing of final IT infrastructure and
softwaredevelopment deliverables.
 Develops project plans and RACI matrix and ensures that the scope and approach are fully
understood by all stakeholders.
 Proactively anticipates any project risks and issues and ensures adequate mitigation efforts are
put in place to ensure overall delivery is not compromised.
 Provides consultancy to business users in preparing test scenarios/cases and undertakes
reviews of test plans to ensure quality delivery.
learned are carried forward in subsequent development activities.
Feb’06- Jan’07 Infosys BPO Ltd
Capital One – Retail Banking- Business System Analyst.
Description:Capital One is diversified bank that offers broad array of services & financial products to
customer’s small businesses and commercial clients.Today Capital One is high-tech company and a
scientific laboratory. A Fortune 500 company with most widely recognized brand of USA derived its
business fromCredit Card, Retail banking and loan system.
Roles & Responsibilities: Business System Analyst.
 Interact with the Client to gather, understand and document business needs and requirements in
the form of BRS, SRS etc using structured methodologies.
 Reviews supporting business case throughout the course of delivery to ensure that business case
objectives are met
 Involve in Project Status call, get the current update, prepare project action plan to implement
the new changes & address current issues faced by the developing resource.
 Update the timesheet on weekly basis for all the resources &get it approved from the Client.
 Collaborates across multiple, cross-functional teams to skillfully execute on milestones and
deliverables in a timely manner.
 Tracks accurate reflection of project budgets, forecasts and actuals within PM tool. Handle the
billing trackers with resource planning sheet for project resource on weekly/monthly basis.
 Proactively anticipates any project risks and issues and ensures adequate mitigation efforts are
put in place to ensure overall delivery is not compromised.
 Provides consultancy to business users in preparing test scenarios/cases and undertakes
reviews of test plans to ensure quality delivery.
learned are carried forward in subsequent development activities

 Creating Test Approach, Test Plan & Preparation of test completion report.
 Undertakes reviews of test plans to ensure quality software delivery in terms of testing business
functionality, performance, scalability, reliability, usability and security/compliance.
 Develops test cases/scripts utilizing applicable testing software & executes test cases/scripts.
 Analyses quality assurance metrics, such as defects, defect counts, test results and test status.
 Monitors and tracks resolution of defects, coordinating with development resources in order to
prevent report and resolve defects.
July’03- Jan’06 Prism Consultancy Pvt. Ltd.
Description :This is a MIS System especially made for Senior Machinery Co. which is trading Co. dealing in
all type of heavy weight machines like lathe, cutting, drilling and milling machines and accessories.
Application contained quotation generation, purchase order and sale order creation stock maintenance,
delivery challan generation, invoice generation as per the client’s requirements.
Roles & Responsibilities:
 Generating test cases based on the provided functional requirement.
 Involved in Manual Testing of the application & testing the application based on the test design.
 Perform Integration Testing of the different module, Executed functional and GUI Test cases.
 Study the SRS, Functional specification Diagram, understanding the complete flow of the
application and system architecture
 Prepare Test case and Review & Regression testing for new functionality.
 Reviewing defect Report and Tracking it.
 Review design documents prepared by design team. Interact with designers/Developers
PERSONAL DETAILS
Date of Birth : 1st Nov 1977
Passport detail : K6363008
Languages : English, Marathi, Hindi.
Address : 1608, Vogt Drive, West Bend, WI-53095

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