Rahim N. Rahim has over 15 years of experience as a senior management and technology professional delivering solutions such as ERP implementations, needs assessments, business process analysis, and strategic plans. He has founded two consulting firms and an online grocery startup. His background includes project management, budgeting, quality assurance, and leading teams of up to 40 consultants.

1. Rahim N. Rahim
2705 Gilead Lane (216) 533-2530
Waxhaw, NC 28173 rahimrahim24@gmail.com
Summary
Action oriented, results focused, senior level management and technology professional with extensive experience
delivering Accounts Payable, Accounts Receivables, Human Resources, Call Centers, Customer Care and a myriad of
other applications. Adept in managing technology portfolios while collaborating with operations management on key
business readiness activities. Skilled in leading direct reports and teams of multi-national, geographically diverse
technology professionals while delivering sound technical business solutions.
Professional Experience
RNR Consulting, Cleveland, OH 2001 to Present
Founder of Full Service Consulting Firm - providing creative & innovative technology solutions
 Coordinated delivery of technical business solutions to ensure high customer satisfaction and client reference-ability
 Executed program management processes in the areas of schedule, quality, communications, implementations,
human resource, cost, procurement, change, risk, and issue management
 Led a full-service consulting firm to procure high-end clients - Total annual revenues approx. 6m - 8m and
managed a staff of 40 full time consultants - won the Inc 500 award for two years
 Sold and managed project teams comprised of client-employees, contingent staff, and third-party vendors on the
delivery of:
Types of Projects No. Examples of Deliverables Representative Clients
IT Needs
Assessment
21
Network Infrastructure, Diagrams,
Process Mapping, Applications
Consolidation, FTE Analyses, EDRMS,
Peer Review, specific to Financial
Management Information System,
Long Range, ERP, SAP-ISU Post
Implementation, As-Is Maps, To-Be
Maps
Akron Digital Academy, Calvert County, Cascade
Water Alliance, Castaic Lake Water Agency, City of
Akron, City of Cleveland, Cleveland Water, City of
Compton, City of San Jose, Cuyahoga Metropolitan
Housing Authority, Dayton Metropolitan Housing
Authority, Epic Management L.P., Gwinnett County,
Knoxville Community Development Corporation,
Macon Water Authority, Montgomery County,
Northeast Ohio Regional Sewer District, Novadebt,
Oregon Department of Education, San Antonio
Housing Authority, SEPTA
Professional Skills
15+ yrs. Benefits/HRIS/Payroll Program Management 15+ yrs. Schedule Management & Release Planning
15+ yrs. SDLC Methodology 15+ yrs. Cost Management, Budgeting & Forecasting
15+ yrs. ERP, MRP, MRP II Implementations 15+ yrs. Communications/Stakeholder Management
15+ yrs. Business Readiness 15+ yrs. Resource Management/Staff Development
15+ yrs. Financial/Operational Dashboard Reporting 15+ yrs. Quality Assurance
15+ yrs. Capability Maturity Model Framework 15+ yrs. Program/Enterprise Change Management
15+ yrs. Incident/Severity-1 Resolution Management 15+ yrs. Program/Portfolio Management & Planning
15+ yrs. Risk & Issue Management 15+ yrs. Vendor Management

2. IT Strategic Plan 19
Forecasting, Growth Management, 1,3
and 5 year goal setting with
performance measurement, Roadmap
Development, Pre- ERP review of core
units, Facilities Management, General
Services,
Akron Digital Academy, Ann Arbor Transportation
Authority, Antelope Valley Transportation Authority,
Cascade Water Alliance, City of Akron, Cleveland
Public Power, Cleveland Water, City of Kenmore,
Greater Dayton Regional Transit Authority, Haven of
Rest Ministries, Knoxville Community Development
Corporation, Macon Water Authority, Montgomery
County, Project Learn, Stark Area Regional Transit
Authority
Requirements
Definition
20
Functional and Technical
Walkthroughs, Scenario Formulation,
EDMS, Web procurement, Customer
Information System, OnBase ECM
Assessment, GPS Specs document,
Permits Department, RFP
Development, Asset Data Warehouse,
Materials Management, Rental
Assistance Program, WPA, CAD/AVL,
Upgrade Requirements
Akron Digital Academy, Cascade Water Alliance, City
of Arlington, City of Cleveland, Cleveland Water, City
of Kenmore, City of Sunnyvale, County of Riverside,
Hillsborough Area Regional Transit Authority,
Maryland State Highway Administration,
Montgomery County, Northwest Indiana Community
Action Corporation, Portage Area Regional
Transportation Authority, Solano Irrigation District,
Stark Area Regional Transit Authority, State of
Maryland, Dept. of Juvenile Services, Undercar
Express
SOP Development
and Business
Process Analysis
28
Detailed touchpoints and internal
departmental transfers including staff,
documents and timelines, CORRTrack
Application, Rebate process, Revenue
Collection, Time and Attendance,
Master Service Level agreements,
Procurement process, Work Order and
Billing Process, Improving level of
predictability in project delivery,
Customer Care and Pending Bills,
Acquisition Support for procurement,
Strategic Planning, Applications
Workflow, Re-certification Analyses,
HR Process Mapping, Recruitment
Process, Employee classification
studies, Integrated Case Management,
Human Services Administration,
Procurement system plan, Enterprise
Architecture Plan, Software
Acquisition, Contract Negotiation
Public Works Baltimore County, Calvert County,
Cascade Water Alliance, Charlotte Area Transit
System, City of Cleveland, City of Cleveland Mayors
Office, Cleveland Water, City of Dunwoody, City of
Portland, Cuyahoga Metropolitan Housing Authority,
CompleteRx Solutions, Gwinnett County,
Montgomery County, Oregon Department of
Forestry, State of Maryland, Dept. of Juvenile
Services, Tacoma Housing Authority, Undercar
Express
Business
Intelligence
2
Cognos, Hyperion implementation with
tie-in back office systems
Antelope Valley Transportation Authority, Charlotte
Area Transit System
Operations 10 Comprehensive Departmental
Assessment, including Organizational
Structure Changes, Social Network
Analysis, FTE Time Studies,
communications with fleet, Integrated
Service Delivery, General IT services
and support, Trapeze Software
Implementation, Operations
Management, Unified Login, Call
Center Program, Demand Response
Antelope Valley Transportation Authority,
Automotive Parts Remanufacturing Association,
Baltimore County, Cleveland Water, Des Moines Area
Regional Transit Authority, First Transit Inc., Maryland
Transit Administration, Montgomery County,
Nashville Metropolitan Transit Authority, San Antonio
Housing Authority

3. Review, Mirasol development review
Finance 10
Management, Budget Reconciliation,
Capital Improvement project, Section 8
assessment, Financial system
assessment, CIP Management, AR
Efficiency project, System ROI Analysis,
Risk assessment and Risk mitigation
strategies
Antelope Valley Transportation Authority,
Automotive Parts Remanufacturing Association, City
of Lancaster, Cuyahoga Metropolitan Housing
Authority, Downtown Partnership of Baltimore,
Northeast Ohio Regional Sewer District, Santa Clara
Valley Transportation Authority, Seattle Department
of Transportation, Solano Irrigation District, State of
Maryland, Dept. of Budget and Management
Cost Benefit
Analyses
2
Detailed department costing and
actual financial and ancillary benefits ,
Windows Vista
Baltimore County, Northeast Ohio Regional Sewer
District
Systems
Selections
18
RFP development, Vendor Demos,
Vendor Information Packets, External
Research, POS Integration, EDRMS,
Scheduling application integrated with
CAD/AVL, Web Procurement, Financial
System Munis, IVR, ERP, Enterprise
Complaint Tracking System, Finance
and Maintenance and Inventory
System, Time and Attendance
Akron Digital Academy, Antelope Valley
Transportation Authority, Calvert County, Cascade
Water Alliance, City of Arlington, City of Cleveland,
City of Lancaster, City of Shaker Heights, City of
Sunnyvale, County of Riverside, Des Moines Area
Regional Transit Authority, Hillsborough Area
Regional Transit Authority, Maryland Insurance
Administration, Stark Area Regional Transit Authority,
Undercar Express, University Hospitals Health System
Interactive Voice
Response
1
Created Phone Tree, Triage
techniques, and Performance
Management, Relayed to Operations
Antelope Valley Transportation Authority
Intelligent
Transportation
Systems
1
Worked with coverage areas, Geo-
coding, Radio coverages, GPS mapping
Antelope Valley Transportation Authority
Systems
Implementations
32
From Requirements, Conversions, Go-
Live and Post-Implementation
maintenance including ERP, MRP, Web
Procurement, Financial Management
Information Systems and Inventory
systems, Work Order Management
system, CIS/CRM integration, GPS
geocoding implementation, Hansen
system implementation, GIS, EDMS,
Testimony Expert, IVR, Trapeze Ops,
CITME, AMR Implementation, Backflow
Lean, ITS, Trip Planning Web
application, 311 implementation,
Stormwater Management Program,
Sharepoint hosting and development,
Customer and Prospect Database
Implementation Integration of Finance,
Maintenance and Inventory, Network
Infrastructure Upgrade, Time and
Attendance, CAD/AVL, Trapeze PASS,
Fixed route scheduling and runcutting
software implementation, Great Plains
ERP implementation
Akron Digital Academy, Antelope Valley
Transportation Authority, Calvert County, Cascade
Water Alliance, City of Cleveland, Cleveland Public
Power, Cleveland Water, City of Lancaster, City of San
Jose, City of Shaker Heights, County of Riverside, Des
Moines Area Regional Transit Authority, Greater
Cleveland Regional Transit Authority, Gwinnett
County, Jefferson Memorial Hospital, Memphis Area
Transit Authority, Metropolitan Atlanta Rapid Transit
Authority, Montgomery County, Northeast Ohio
Regional Sewer District, Ohio Israel Chamber of
Commerce, Stark Area Regional Transit Authority,
Toledo Area Regional Transit Authority, Undercar
Express

4. Maintenance
Systems
4
Work Order Development and Flow
and impingements on finance and
inventory Control, Fleet Maintenance,
Comprehensive review of maintenance
system
Antelope Valley Transportation Authority, Charlotte
Area Transit System, Toledo Area Regional Transit
Authority
CAD/ Automatic
Vehicle Location
1
Implementation of CAD/AVL including
locations and passenger counts all the
way through acceptance testing
Charlotte Area Transit System
Time and
Attendance
Systems
3
Full scale implementation Including
exempt, non exempt employees,
proximity card reader installation with
tie-ins to payroll
Antelope Valley Transportation Authority, City of
Cleveland, Stark Area Regional Transit Authority
Inventory
Systems and
Analysis
8
Fixed Assets Program, ABC,XYZ
classification, Inventory Counts,
Mincom Ellipse Upgrade, Asset
Classification,
Antelope Valley Transportation Authority, Cleveland
Public Power, Cleveland Water, Greater Cleveland
Regional Transit Authority, Gwinnett County,
Northeast Ohio Regional Sewer District, Toledo Area
Regional Transit Authority
EDMS Systems 1
Process and workflow, "Become the
document", Data Management
Antelope Valley Transportation Authority
Plans and Studies 43 Educational Technology Plan
Development, Curriculum Assessment,
E-Rate Facilitation, Pricing Study,
System Utilization Contract
Compliance, Financial Development
Plan, Research of new applicable
technologies, Workforce Transition
study, Efficiency of cutting and
cleaning, city wide fee study,
Management and Efficiency study,
Wireless Broadband pilot, Feasibility
Study, Feasibility Study for
construction of a combined heat and
power project, Impact study of Waste
to Energy facility, Customer
Information System Feasibility Study
Mincom Ellipse Upgrade study, GPS
Pilot Review, Meter Automation
Program, Comprehensive Financial
Plan, Revenue Generating Marketing
Plan, Public Policy Initiatives,
Technology wide resource study,
Diversity Inclusion Initiative, Economic
Impact of Panhandling, Workload
study and Market Analysis, Direct
Support Turnover and Scheduling
report, Comprehensive Plan for
Advanced Transportation System,
Flywheel Marketing Study, MemErase
Marketing study, Sales and Marketing
Plan, Market Study, Disaster Recovery
Plan, Employee morale survey, Parts
Relocation Strategy, Business Case,
Akron Digital Academy, Antares Management
Solutions, Antelope Valley Transportation Authority,
Baltimore County, City of Charlotte, City of Cleveland,
Cleveland Public Power, Cleveland Water, Water
Pollution Control, City of Lakewood, Cuyahoga
Community College, Dallas Area Rapid Transit
Authority, Dayton Metropolitan Housing Authority,
Downtown Partnership of Baltimore, East Akron
Neighborhood Development Corporation, Eastside
Public Safety Communications Agency, Forfeiture
Support Associates, LLC, Jewish Family Service
Association of Cleveland, Memphis Area Transit
Authority, National Aeronautics and Space
Administration (NASA), Omnova Solutions, Phoenix
Telnet, Playhouse Square Foundation, Project Polaris,
Stark Area Regional Transit Authority, State of
Oregon , Toledo Area Regional Transit Authority,
Trumbull Metropolitan Housing Authority, United
Way of Greater Cleveland, Vanguard Plastics

5. Assessment of Trapeze PASS, FX and
Blockbuster applications, Senior
resident Relocation survey, Customer
service satisfaction, Funds Allocation
and Distribution strategy, Competition
Analysis
Departmental
Assessments
18
Organizational Assessment,
Assessment of Public Works,
Procurement, Inventory, Property
Management, Quality Assurance, HR,
Building Consolidation, Training
Department, Infants and Toddlers
Program, Automation organization,
Call Center, Site based Management
Maintenance Readiness assessment,
Skills Assessment, MBE Workforce
Assessment
Cascade Water Alliance, City of Faribault, City of
Medina, City of Shaker Heights, Cuyahoga
Metropolitan Housing Authority, Greater Cleveland
Regional Transit Authority, Lake county, Maryland
Transit Administration, Montgomery County,
Northeast Ohio Regional Sewer District, Pubco
Corporation, San Antonio Housing Authority, Stark
Area Regional Transit Authority, Trumbull
Metropolitan Housing Authority, Washington
Suburban Sanitary Commission
Performance
Measurement
1 Benchmarks on citywide strategy City of Cleveland
Waste to Energy 2
Solid Waste to Electric generating
power plant, Impact study
Cleveland Public Power
Reporting Tools 4
Crystal Reports development, Bus Fare
Collection, Elite systems, National
Transit Database (NTD) Reporting
City of Lancaster, Corridor Transportation
Corporation, Cuyahoga Metropolitan Housing
Authority, Stark Area Regional Transit Authority
Training 13
Customer Service Training, Strategic
Planning Session, Iqity software user
training, Dispatcher Job Review, SOP
Training, Knowledge Transfer Training,
HR Guide development, Strategic
Planning Retreat for HR, End user
Training, Inventory staff training,
Maintenance staff training, Maximus
Training, Trapeze OPS Training
Cincinnati Metropolitan Housing Authority,
Connecticut National Association of Housing and
Redevelopment Officials, Cleveland Metropolitan
School District, Greater Cleveland Regional Transit
Authority, Gwinnett County, Knoxville Community
Development Corporation, Maryland Transit
Administration, Montgomery County, New Jersey
Turnpike Authority, Stark Area Regional Transit
Authority, Toledo Area Regional Transit Authority,
Veolia Transportation
Independent
verification and
validation (IVV)
4
TRAK Validation, Data and Process
shadowing quality assurance, Process
validation, VCA Compliance Review,
Davis Bacon Compliance, Bus stop Data
Clean up
Charlotte Area Transit System, Cuyahoga
Metropolitan Housing Authority, Des Moines Area
Regional Transit Authority, Greater Cleveland
Regional Transit Authority
Lettuce Carry Inc., Charlotte, NC 2011 to 2014
Founded an Online Grocery Store
President
 Negotiated contracts with a myriad of suppliers, acquired warehouse space and a fleet of delivery vehicles to
introduce the concept in Charlotte
 Coordinated a staff of 15-20 to ensure the success of the startup business
 Managed the entire web application in Zen Cart and the integration with Quickbooks
 Ensured quality assurance on every customer order and instituted key warehouse management processes including
barcoding receipt and delivery of more than 15000 SKUs

6.  Designed marketing portfolios to drive traffic to the web application, including traditional advertising and social
media.
 Managed multiple inter-related projects directed toward strategic business and organizational objectives of the new
business
 Defined and initiated projects, assigned Project Managers to manage cost, schedule, and performance of component
projects, worked to ensure the ultimate success and acceptance of the technology startup.
 Coached, mentored, and led direct reports in a matrixed team environment
RNR Engineering, Cleveland, OH 2009 to 2011
Founded an engineering company to devise a new method to de-ice airplanes
President
 In collaboration with the Case School of Engineering, designed and prototyped a gantry system that effectively
reduced de-icing time, and introduced proximity sensors, ice-detection cameras, all programmed with the size of the
aircraft transponders
 Presented in New Jersey (FAA), Kansas City deicing conference and in Berlin Germany for international customers and
published papers to that end
 Conducted significant testing using deicing vehicles (Vestergaards) at Toronto Pearson airport
Deloitte Consulting, LLP , Cleveland, OH Summer 2001
Summer Associate
 Performed numerous practice building activities within Life Sciences and assisted with proposals for three large
pharmaceutical clients – resulted in the sale of an assessment worth approximately $300,000.
 Formulated and managed a marketing/tracking database for a name recognition campaign for a large pharmaceutical
company –the database was rolled out to the Audit function and used for other clients with similar needs.
 Conducted extensive research on leads and helped with the development of Deloitte qualifications both from a
technical and a business strategy perspective.
 Clients included: Baxter Pharmaceuticals, Takeda N.A., Abbott Labs
Weatherhead Consulting Group , Cleveland, OH 2000-2001
Vice President
 Initiated, developed, proposed and implemented a comprehensive strategy to leverage in-house expertise to external
clients - procured three major clients, the largest total revenue amassed by the student body in the history of the
School of Management.
 Sold and delivered a marketing strategy plan for an $8 million manufacturer and amassed $22,000 in fees for
a three-week project. – managed a large team and created a marketing plan for a dry-erase manufacturer.
 Sold and delivered a software selection project worth $ 24,000 for the largest hospital system (160 community
hospitals) in Cleveland – performed next steps evaluation and introduced a big five consulting firm to the project
 Sold and delivered a marketing plan for “flywheels” worth $63,000 for NASA Glenn Research Center. - managed an
internal team of 22 individuals and presented a well crafted deliverable that enabled the introduction of a new
product to market.
 Clients included: NASA, University Hospitals Health System, Omnova Solutions
Arthur Andersen, LLP, Lancaster, PA 1998- 2000
Senior Consultant
 Developed and proposed a comprehensive IT and business strategic plan for a large international battery
manufacturer.
 Managed acquisition integration both from a systems and a process perspective for a multi-national pharmaceutical
company in transitioning from SAP to Lawson. – managed HR, Finance, and Acquisition project teams,
consolidated deliverables and presented key performance measures for senior management.
 Managed customer relationship engagement, and strategically redesigned a large customer service center
along with Human Resources and Finance functions for a large multi-national manufacturing firm. – made key
decisions and performed cost/benefit analyses to determine specific outsourcing options.

7.  Conducted several Lawson Procurement implementations and process re-designs for health systems and
insurance clients – included systems tests and ongoing support.
 Conducted Human Resources assessments in educational and manufacturing environments – included significant
process redesign into deliverables.
 Formulated a long term help desk workplan to support IT initiatives for a major Central PA health system –
recommendations and action plans have been implemented with tremendous success.
 Managed Operations support and clinical systems (Order Communication) implementation for a major Central
PA health system. – nominated for Arthur Andersen Awards, St. Charles, IL.
 Conducted several Year 2000 assessments – formulated a database for inventory tracking and compliance.
 Clients included: York Health System, Summit Health System, Franklin & Marshall College, Tyco
International, Exide, Quaker Chemical, Johnson & Johnson, and numerous proposal building opportunities
Education/Certification
Masters of Business Administration 2000-2002
Case Western Reserve University - Weatherhead School of Management
Bachelors of Science, Double Major in Biology and Psychology, Minor in Biomedical Engineering 1991-1995
Carnegie Mellon University - Mellon College of Sciences
Phillips Academy, Andover, MA 1989-1991
Other Experience:
Johns Hopkins University Hospital, Baltimore, MD 1996-1998
Neurology Consultant
• Performed analytical research and administrative responsibilities – resulted in diagramming neural comprehension
pathways.
• Conducted research with LISP - 3CAPS – modeled a neural network based on the Stroop Effect.
Aga Khan University Hospital, Karachi, Pakistan 1995-1996
Research Associate, Member-Pakistan Medical Research Council
• Determined efficacy of streptokinase in populations with high ASK titers – resulted in an accurate determination of
thrombolytic dosage.
• Formulated a comprehensive database for cardiac patients – the first database of its type in Pakistan 100 variables
including concomitant illnesses, published results in leading medical journals.
Famous Art Printers Ltd. Summers Karachi, Pakistan 1988-1993
Director
• Gained sole distribution rights for VIP and AFC cards in local market – resulted in 15% increase in sales.
• Devised and implemented aggressive marketing strategy to penetrate into new markets – led team of six marketing
analysts and penetrated the lamination industry by concentrating on corona treatment.
Professional Development
Capability and Maturity Models Framework, Cross-Functional Team Leadership, Change Management, Customer Service,
Human Resources, Incident Management, Mediation, Meeting Facilitation, Negotiation, Organizational Development,
Portfolio Management, Program/Project Management, Quality Assurance, SDLC
Application Skills
Lawson, Oracle, SAP - Project & Portfolio Management, ALM – Application Lifecycle Management, Microsoft Office Suite,
Microsoft Project, Microsoft Visio, Operating Systems: MS-DOS, Unix, Windows, OS/2, Languages: Basic, Pascal, Delphi,
LISP-3CAPS, Oracle Financials, Lawson Procurement Suite, Manufacturing Interactive, Systems Design I and II