Learn how the City of Garland used DataBank and Nintex workflows within their budget and fire departments to improve productivity and streamline their processes.

1. Revolutionizing Workflows:
How the City of Garland Boosted
Employee Morale & Constituent Service

2. Agenda
▪ Introductions
▪ DataBank & Nintex Overview
▪ City of Garland Solutions
▪ Demo
▪ Q&A

3. Government Circle of Excellence
High Valued Offerings
• Repeatable Solutions
• Governed Use Cases
• Accelerators
• Service Offerings
• Outsourcing
• Effective Pricing Models
Experienced Delivery
• Focused Delivery Teams
• Solution Experience
• Best Practice Approach
• Repeatability
• Staff Augmentation
• Managed Services

4. DataBank Presence
• Federal: 9
• State: 65
• Local: 158
No DataBank Presence

5. Introductions
City of Garland
Sean O’Bryant
Systems Engineer
City of Garland
Clark Richardson
Information Services Manager,
Development
City of Garland
Debbie Watson
Sr. Fire Analyst
City of Garland
Marla Hamilton, CIA
Budget Analyst
DataBank
Jason Engen
Director, Public Sector
Nintex
Steve Witt
Director, Public Sector

6. COMPLEX SIMPLESOPHISTICATED
LOWHIGH
Lack Visibility into the
Breadth of Operating Processes
Too Hard to
Implement -
Heavy Coding
Required
Lack Power -
Only for Simple
Processes
Orgs Operate with Inefficient Processes Because:
Complexity of Business Processes
AutomationImpact
3
2 of all enterprise
processes remain
highly manual
1
68%
Despite Efforts to Digitally Transform Business Operations…

7. The Nintex Process Advantage
Best Power & Ease of Use
Process Management
Map and maintain 100s/1000s of business processes, drive
accountability and process improvement through Nintex
Promapp™.
Process Automation
Utilize digital forms, mobile apps, workflows, DocGen®, e-
signatures, and connectors to quickly automate processes
across teams and systems.
Process Optimization
Leverage Nintex Hawkeye process intelligence and 3rd party
AI services to monitor, analyze and enhance business
processes.

8. Public Sector Activities
Public Records Management
Department Budgeting
License Applications
Entitlements
Civil Registration
Tax Services
Vendor Management
Government Admin Emergency Services
Cross-agency Coordination
Procedural Compliance
Training and Testing
Staff Scheduling
Asset Lifecycle Management
Response Team Dispatch
Post-incident Reporting
Defense
Budget Planning
Asset Lifecycle Management
In-theater Deployment
Personnel Classification
Secure Building Access
Combat Simulation Training
Command and Control
Public Works Services
City Planning
Infrastructure Development
Parks and Rec Management
Environmental Protections
Landmark Preservation
Health & Human Services
Education Structure/System
Operations
Human
Resources
Corporate
Compliance
Legal &
Regulatory
Purchasing &
Procurement
Finance &
Accounting

9. The Nintex Platform Removes Barriers to Digital Transformation

10. The City of Garland
Fire & Budget Departments

11. Budget Transfers
Marla Hamilton, CIA
Budget Analyst

12. G/L accounts are grouped into
categories such as Personnel,
Operations and Capital.
Sometimes request to
transfer budgeted funds
from one or more accounts
to other accounts to cover
an expenditure.
Departments budget at the
account level.
Departments completed a
paper form which was routed
to the different approvers.
Transferring from some
accounts requires high-level
approval.
Issues with lost forms and
high-level vacation schedules.
Business Problem

13. Solution

14. Faster Processing Times
What once took days or weeks,
now takes a matter of hours.
Outcomes
No More Manual Logging
Implemented an automatic log
and audit trail.
Department Buy-In
SharePoint & Nintex’s
functionality drew excitement.
Better Communication
Paper isn’t needed to know
the status of a request.
New Opportunities Arose
Other departments are now
utilizing the platform.

15. GFD FASST Tickets
Debbie Watson
GFD Sr. Fire Analyst

16. GFD Business Problem
• We were processing a vast variety of needs of the
department using email and phone calls
• FASST: Fire Administration, Support Services & Training
• We wanted to streamline this process
• Provide a central communication point for station
officers and support personnel to take the guess work
out of who to contact
• Allow tracking of work orders for all issues to enable
accountability

17. A single form which
would guide the user to
provide all appropriate
information based on
their specific need.
Link the process to
change tracking & the
accident review board
process
Attach a Nintex
workflow to manage
the process from
request to resolution
while keeping each
station informed as to
the progress.
Solution

18. FASST Ticket Workflow
Is a city accident
report required?

20. What’s Next for GFD?
• Nintex and SharePoint are now an integral part of the
department processes from Asset tracking to SOP’s
and Directives
• Currently have projects under way for
• Controlled Substance Tracking (highly regulated)
• Apparatus Daily Checks
• SCBA Daily Checks (highly regulated)
• MedVaults, Knox Boxes and much more

21. Hawkeye

22. Where is the City of Garland going?
• 44 departments
• Business Process
Improvements
• Even the smallest
improvement is an
“improvement”
• Work with those who
want improvements
• Nintex is the workflow engine
we chose
• We consider ourselves to still
be crawling but getting ready
to walk
• Training, Training, Training
• User group
• Hackathon

23. Questions

24. Thank You
For questions, email contactus@databankimx.com
or
Submit a form for a personal demo: http://bit.ly/2TA3oq1