The business advantages of inbound telephone numbers
1.
2. Improve Your Telecoms Infrastructure
• To streamline processes and make your business more efficient, your
telecoms infrastructure needs to be as strong as possible.
• Effective communication between an organisation and its customers is
hugely important in determining the success of any business.
• Therefore to improve your existing setup, an inbound telephone number
can be an extremely powerful tool.
3. Defining Inbound
• An inbound number is a geographic or non-geographic
telephone number that a business has purchased to allow
external contacts to get in touch with them
• This number has a range of special and individual features
that can be used to enhance communication between a
business and their customers and clients
4. A Simple Solution
Inbound telephone numbers are:
• Cost-effective
• Easy to install & manage
• Great marketing tools
External contacts can begin using your inbound telephone
number as soon as initial setup is complete, without any
delays.
5. The Problem
Businesses:
• Can struggle to manage high inbound call volumes on a daily basis
• Need the right amount of staff to handle incoming calls
• Can stretch resources - resulting in missed business opportunities
Customers and clients:
• Can become frustrated if their call is not being dealt with appropriately
• May decide to contact one of your competitors as a result of their
frustrations
The Solution:
• Enter Inbound Telephone Numbers...
6. Business Benefits
Inbound telephone numbers offer businesses a multitude of benefits:
Reroute calls
• If you experience high call volumes or your
office is forced to close, calls can be rerouted
to alternative site locations and devices without
delays
• By rerouting callers to the correct department,
calls will be handled by those with the relevant
knowledge and skill set
7. Business Benefits
Create a national presence
• An inbound non-geographic number gives you
the ability to appear as though you are
operating on a national scale regardless of
where your business is based
• External contacts only need to remember
one main telephone number for multiple site locations
• Examples of non-geographic numbers
include those starting with 03, 0800, and 0844
8. Business Benefits
Create a geographic presence
• In contrast, you may wish to use geographic inbound numbers to portray a
local presence
• Customers may associate trust with your business if they recognise the
area code of your phone number before they decide to get in touch
• Geographic telephone numbers start with 01 or 02
9. Business Benefits
Call recording
• Inbound numbers that allow for
call recording functionality ensure
that you can keep a secure record
of all of incoming calls
• As these calls can be accessed
at a later date they are ideal for
checking previous agreements and
proving what’s been said during
inbound calls
10. Business Benefits
Free up on-site resources
• With call data securely stored in the Cloud, your business can free up onsite resources
• Lack of space in the Cloud won’t be an issue, as this advanced form of
technology has unlimited storage capabilities
11. Business Benefits
View call statistics
• Viewing call statistics will allow you to see
how many calls you have received, the
busiest times of the day, and which
departments are taking the most calls
• These insights allow you to amend your
telecoms infrastructure and staffing patterns accordingly in
order to handle all inbound calls more efficiently
12. Business Benefits
Easy to setup
• It’s easy to establish an inbound number and incorporate it as part of your
current telecoms system
• Your business won’t experience any downtime during this process
• With a new inbound number in operation you’ll have a
more efficient telecoms model in place
13. Business Benefits
Cost-effective
• Inbound numbers function seamlessly
alongside your existing telecoms system
and have low setup costs
• Therefore, you won’t need to spend out on
overhauling old systems or installing costly
new hardware
14. Business Benefits
Improve customer service
• As customers and clients can get through to you without disruptions, you
can aim to improve levels of service as a result
• With customers also reaching the correct point of contact and a reduction
in call holding times, customer service levels will improve all-round
15. Business Benefits
Disaster recovery
• During a disaster, such as a storm,
flood or fire, which prevent staff getting
to the office, an inbound number will
allow you to remotely reroute calls to
alternative locations
• Communication can continue at all times without
any downtime and external contacts won’t even realise
there are any on-site issues
• Bullet proof your business for the future
16. Setting up an inbound number
• If you are interested in setting up an inbound number, contact
a reliable telecoms supplier to discuss your options first.
• This is the best way to ensure that you acquire an inbound
number that’s capable of matching the demands of your
business.
17. Reality Telecom
Reality Telecom is a leading provider of inbound numbers solutions for
businesses. The company has developed innovative & cost effective services
for businesses which are simple to setup and use and do not require any
special equipment.
Contact us today:
Website: www.realitytelecom.com
Email: info@realitytelecom.com
