1. QUESHAYLON WALKER
40 1 HamiltonSt.Lewisville,TX 75067 | 214-762-1693| zephen1@gmail.com
SUMMARY
Highly motivated businessprofessional withover 10 yearsin theFinancial Services
Industry.Strongbalanceof customer service,lossmitigation,and processingexperience
paired with quality control practicesthatallowsuccessinhighpressurehigh risk
environments.Agentof changewho is ableto adjuststyleand processto suitbusiness
needs and.Reputation forbeinga self-starter andflexibleteamplayer.Capableof
beingprofessional with interactionsatall levelswithin anorganizationaswell as
buildingand maintainingrelationships.
6 years of experiencewith Citi Mortgage
Defaultexperiencein Pre-foreclosure/Foreclosure(MERS)
Loss MitigationKnowledge
Quality AssuranceExperience
National MortgageSettlementKnowledge
Competent Communicator
Uses TimeProductively
ExtensiveResearchingSkills
Computer Literacy
Excel as a TeamPlayer
CitiFinancial Auto Experience
State of Texas Notary
COMPUTER SKILLS
Software
WordPerfect, MicrosoftWord,Excel, Outlook, Access, PowerPoint
DRI ,CitiLink,Network
CitiLink CMI, CBNA
FileNet, Mortgage AssistanceTool (MAT)
Maestro,Web Notes,Symphony
VendorScape, CMI, CFNA
Venture, RUST, Coral (Sharepoint),Pacer, SAM, Citi Source
EXPERIENCE
2. 06/12-Present DefaultProcessor3 DefaultProcessor3-CMI/CFNA–ForeclosureControl, Citi Mortgage
· Lead in the efforts to processtheNational MortgageSettlementLetter thatis sentto the
borrower prior to foreclosureproceedingsdetailingall activitieson theaccount.
· Makeeffectiveuseof all organizational resources to determinetheLoss Mitigationreason
by reviewingaccountdetailed notes.
· Maintainhighstatistical accuracy indeterminingmortgageoriginal noteholder.
· Effectively organize,assembleand arrangeresources to meetgoals.
· Performed Quality Control of non-affidavitdocuments to ensureaccuracy
· Processed Pre-ForeclosureDemandletters
02/11- 06/12 Document/Quality Control Analyst(Audit) – Foreclosure, Citi Mortgage
· Performwith a high degreeof accuracy for defaultresearch andlitigation assignments,
accurately based on thoroughlyanalyzingattorney communicationsand documents.
Meet precisestandardsfor both stateand county lawsto ensureassignments are
drafted and executed with extremeaccuracy.
· Responsiblefor draftingand executingMortgageElectronic Recorded System
Documents and followingcomplex complianceand control templates which vary
dependingon staterulesand regulations.
· Meet and exceed expectationsandassistin notarizinglegal documents forother
officers.
Effectively useexception reportingto keep managementinformed with statusof audit.
04/09- 02/11 DocumentSupportSpecialistII, Citi Mortgage
· Implemented thenew process fortheHomeOwnershipProtectionProgram
· Processloansfor Citi TrustBank
· UpdateCiti HomeEquity loans
· Performquality control on all incomingloansin FileNet
Receive,QC,and E-Stack HomeAffordableModificationsLoans(HAMS)
10/04- 04/09 DocumentSupportSpecialistI, Citi Mortgage
· Contactbranchesandvendorson processesandloan documents
· Quality Control Specialist(Titles& Original Loans)
· OperateKodak scanner,imaging4000pagesper hour
· Assistwith mail receiving,prepping,and validation of documents Conducted research
on new projects:( Application Imaging)
· In chargeof newestprojectP2P(Procedureto Pay)
EDUCATION
08/00-05-02 Associateof Biological Science, Southern University
01/14-12/15 Bachelorof Business/Health Studies , Texas Woman’s University
References:Promptly availableupon request