SlideShare is now on Android. 15 million presentations at your fingertips.  Get the app

×
  • Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
 

The Seven Enablers & Constraints Of IT Service Management - Research Update 2011

by on Aug 17, 2011

  • 1,059 views

This paper represents an update to research into the critical success factors for ITSM projects Pink Elephant undertook in 2008. The findings of this paper examines each of the seven enablers and ...

This paper represents an update to research into the critical success factors for ITSM projects Pink Elephant undertook in 2008. The findings of this paper examines each of the seven enablers and provides insight into their relative importance and impact on ITSM projects based on Pink Elephant’s research and our experience over the past 14 years.

Statistics

Views

Total Views
1,059
Views on SlideShare
1,058
Embed Views
1

Actions

Likes
0
Downloads
61
Comments
0

1 Embed 1

http://www.slashdocs.com 1

Accessibility

Categories

Upload Details

Uploaded via SlideShare as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
Post Comment
Edit your comment

The Seven Enablers & Constraints Of IT Service Management - Research Update 2011 The Seven Enablers & Constraints Of IT Service Management - Research Update 2011 Document Transcript