Help at the End of the Line?What does analysis of rural and remote calls to SANE Helplinetell us about mental health needs...
SANE AustraliaHelping all Australians affected by mental illness lead a better life.
SANE Helpline 1800 18 SANENational. Free. Confidential. Professional. Multichannel.
SANE Helpline Rural + remote calls
SANE Helpline Rural + remote calls10,000+   Helpline calls a year
SANE Helpline Rural + remote calls10,000+   Helpline calls a year39%       Rural and remote callers
SANE Helpline Rural + remote calls10,000+   Helpline calls a year39%       Rural and remote callers67%       Female
SANE Helpline Rural + remote calls10,000+   Helpline calls a year39%       Rural and remote callers67%       Female50%    ...
SANE Helpline Rural + remote calls10,000+   Helpline calls a year39%       Rural and remote callers67%       Female50%    ...
SANE Helpline Rural + remote calls10,000+   Helpline calls a year39%       Rural and remote callers67%       Female50%    ...
SANE Helpline Rural + remote callsMany more similarities than differences to metropolitan calls
More calls from health professionals10%   Calls from rural and remote health professionals      compared to 7% in Australi...
Fewer people in treatment36%   Calls about people in treatment      compared to 40% in Australia as a whole
Fewer online contacts4%   Online contacts with the SANE Helpline     compared to 17% in Australia as a whole.
Difficult to access servicesLong waiting lists to see mental health professionalsLong distances to travel for appointments
Undiagnosed callers19%   One in five callers had not seen a GP or other health      professional for assessment and diagno...
Reluctance to seek helpConcerns about stigma and privacy.
Less information availableSome GPs less well-enabled to handle mental health issues.Callers express need for help but less...
Support is the #1 need55%   Over half of callers were not calling about clinical issues but      about support in the comm...
ConclusionsMany of the challenges are familiar (workforce, access, privacy)
ConclusionsMany of the challenges are familiar (workforce, access, privacy)Youth services for early intervention
ConclusionsMany of the challenges are familiar (workforce, access, privacy)Youth services for early interventionOnline ser...
ConclusionsMany of the challenges are familiar (workforce, access, privacy)Youth services for early interventionOnline ser...
ConclusionsMany of the challenges are familiar (workforce, access, privacy)Youth services for early interventionOnline ser...
ConclusionsMany of the challenges are familiar (workforce, access, privacy)Youth services for early interventionOnline ser...
www.sane.org
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Help at the end of the line?

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Help at the end of the line?

  1. 1. Help at the End of the Line?What does analysis of rural and remote calls to SANE Helplinetell us about mental health needs in the country?Paul Morgan BA (Hons), MA, DipInf, PhDSANE Australia – the national mental health charity
  2. 2. SANE AustraliaHelping all Australians affected by mental illness lead a better life.
  3. 3. SANE Helpline 1800 18 SANENational. Free. Confidential. Professional. Multichannel.
  4. 4. SANE Helpline Rural + remote calls
  5. 5. SANE Helpline Rural + remote calls10,000+ Helpline calls a year
  6. 6. SANE Helpline Rural + remote calls10,000+ Helpline calls a year39% Rural and remote callers
  7. 7. SANE Helpline Rural + remote calls10,000+ Helpline calls a year39% Rural and remote callers67% Female
  8. 8. SANE Helpline Rural + remote calls10,000+ Helpline calls a year39% Rural and remote callers67% Female50% Consumer
  9. 9. SANE Helpline Rural + remote calls10,000+ Helpline calls a year39% Rural and remote callers67% Female50% Consumer41% Carer
  10. 10. SANE Helpline Rural + remote calls10,000+ Helpline calls a year39% Rural and remote callers67% Female50% Consumer40% Carer6% Suicide-related
  11. 11. SANE Helpline Rural + remote callsMany more similarities than differences to metropolitan calls
  12. 12. More calls from health professionals10% Calls from rural and remote health professionals compared to 7% in Australia as a whole
  13. 13. Fewer people in treatment36% Calls about people in treatment compared to 40% in Australia as a whole
  14. 14. Fewer online contacts4% Online contacts with the SANE Helpline compared to 17% in Australia as a whole.
  15. 15. Difficult to access servicesLong waiting lists to see mental health professionalsLong distances to travel for appointments
  16. 16. Undiagnosed callers19% One in five callers had not seen a GP or other health professional for assessment and diagnosis
  17. 17. Reluctance to seek helpConcerns about stigma and privacy.
  18. 18. Less information availableSome GPs less well-enabled to handle mental health issues.Callers express need for help but less informed about symptoms + support.
  19. 19. Support is the #1 need55% Over half of callers were not calling about clinical issues but about support in the community: accommodation, employment, social isolation, family support and other human concerns
  20. 20. ConclusionsMany of the challenges are familiar (workforce, access, privacy)
  21. 21. ConclusionsMany of the challenges are familiar (workforce, access, privacy)Youth services for early intervention
  22. 22. ConclusionsMany of the challenges are familiar (workforce, access, privacy)Youth services for early interventionOnline services for accessible, confidential treatment
  23. 23. ConclusionsMany of the challenges are familiar (workforce, access, privacy)Youth services for early interventionOnline services for accessible, confidential treatmentBetter information + promotion of services via health professionals
  24. 24. ConclusionsMany of the challenges are familiar (workforce, access, privacy)Youth services for early interventionOnline services for accessible, confidential treatmentBetter information + promotion of services via health professionalsBetter promotion of first-stop Helpline services
  25. 25. ConclusionsMany of the challenges are familiar (workforce, access, privacy)Youth services for early interventionOnline services for accessible, confidential treatmentBetter information + promotion of services via health professionalsBetter promotion of first-stop Helpline servicesBetter-funded, ‘smarter’ mental health and support services
  26. 26. www.sane.org

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