Nicola Small
Volunteer Service Co-ordinator
Why Action for Deafness needs
         Volunteers
Provision of services to people in the
community

Hearing Aid Maintenance Clinics

Locations
• All clinics are run by volunteers

• The clinics are provided by Action for
  Deafness

• Clinics are open to anyone
• Volunteers are an important part of our
  organisation

• It is important that our volunteers enjoy and
  are confident in the work their role

• AFD is committed to all volunteers to ensure
  their role is rewarding
• Photo of Angela Barker at the Westergate
  Summer Fair
Recruitment of Volunteers
• Media coverage

• There remains a willingness for people to
  volunteer

• Priority to recruit volunteers for the East
  Grinstead clinic
• Retirement of volunteers

• Healthy numbers of volunteers result in
  resources not having to be stretched

• Recruitment is an ongoing task
• Recruitment is easy, isn’t it?

• Contact made with Council for Voluntary
  Services in East Grinstead and other
  businesses and organisations

• Local radio

• Results
Training of Volunteers
• Interview

• Acceptance

• Learning how AFD works

• Training on hearing aid maintenance
• Time for the volunteer to gain confidence

• Introduction to the clinic

• Shadowing opportunities

• Information Governance training

• Deaf Awareness Training
The Role of the Volunteer
• Clinic volunteers have excellent
  communication skills and time to commit
• AFD are also seeking to recruit Trustees
• Only AFD members can stand for election
• Membership forms in delegates packs
• For further information contact Roger Hewitt
  or Jane Shaw
The Value of Volunteers to Action for
               Deafness
• Clinic volunteers are crucial

• Hearing Aid Maintenance Clinics

• Serving the local community

• Drop in facility
• Busy clinics

• Clinics are completely manned by volunteers

• Many patients are not aware that Action for
  Deafness is a charity
• Volunteers offer support and advice

• Our volunteers say they find their role
  rewarding

• Our volunteers provide valuable services that
  help our patients live independently
Liam Thompson
  Chief Audiologist
Audiology Services
In 2001 MHAS Project promised good quality
digital Hearing aids for all who need them.
MHAS underestimated the uptake from new and
existing users.
AFD Audiology service has been providing adult
audiology for over 6 years in the West Sussex
area.
Audiology Services
All referrals are from any GPs in our catchment
area.
Patients must be 50 and over and have to satisfy
set criteria which the GP qualifies.
Referrals can be received by letter, fax, or
‘Choose and Book’.
Audiology Services
Direct referral appointment
History
Examination
Audiology Services
Audiology Services
Direct referral appointment
History
Examination
Pure tone audiometry
Audiology Services
Audiology Services
Direct referral appointment
History
Examination
Pure tone audiometry
GHABP
Audiology Services
Direct referral appointment
History
Examination
Pure tone audiometry
GHABP
Results
Outcome
Audiology Services
GHABP
The Glasgow Hearing Aid Benefit Profile is a
focused questionnaire which gives a set score
based on listening situations and disability.
At follow up patients then are given the same
situation but using the hearing aid enabling the
benefit to be calculated.
Audiology Services
Direct referral appointment
History
Examination
Pure tone audiometry
GHABP
Results
Audiology Services
Audiology Services
Direct referral appointment
History
Examination
Pure tone audiometry
GHABP
Results
Outcome
Audiology Services
Audiology Services
Fitting Appointment
Monaural / Binaural digital hearing aids
Open fit where possible
Audiology Services
Audiology Services
Fitting Appointment
Monaural / Binaural digital hearing aids
Open fit where possible
Real Ear Measurement
Audiology Services
Audiology Services
REM - Real Ear Measurement is the GOLD
standard in fitting digital hearing aids.

AFD has over 90 % of aids fitted by this method.

The remainder are either medically contra-
indicated or aids that are too powerful to be set
using REM.
Audiology Services
Fitting Appointment
Monaural / Binaural digital hearing aids
Open fit where possible
Real Ear Measurement
Subjective tests
Audiology Services
Subjective tests

Loud noises

High pitched noises

Partners voice
Audiology Services
Fitting Appointment
Monaural / Binaural digital hearing aids
Open fit where possible
Real Ear Measurement
Subjective tests
Instruction
Information
Audiology Services
Hearing aid instruction

Out reach clinics

Ongoing care of hearing aids
Audiology Services
Resource Centres Unique for an Audiology
department

Expert advice from Resource Managers

Private Audiology available
Audiology Services


     Thank you



    Questions ?
Chris Wingrove
Digital Marketing & Fundraising
          co-ordinator
Action for Deafness Website
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