Personal Information
Organization / Workplace
Milan Area, Italy, Lombardy Italy
Occupation
✔ Helping companies integrate social into customer service I Speaker I Blogger ✔
Industry
Technology / Software / Internet
Website
socialmediascrum.com
About
For consultancy or speaking opportunities ► paolo@socialmediascrum.com
Specialties:
• Social Customer Service
• Customer Experience
• Digital PR
Paolo's insight: we are in the Social Customer Service era since online conversations have revolutionized the relationship between customers and brands. Customers want fast solutions to their issues especially thru social channels, so that brands have to set the bar higher to deliver an outstanding experience to retain and attract them.
Making customer service your differentiator is my business: is your brand equipped to face this revolution?
Other skills:
> Trainer I Blogger I Speaker
> Multilingual (english, german, spanish, ital
Tags
social customer care
social media
customer experience
social engagement
#servizioclienti
business
#socialcustomerservice
#socialcare
#customerservice
#customercare
#customerexperience
online conversations
online reputation
online
See more
Presentations
(3)Likes
(32)2010 Customer Experience Impact Report
RightNow Technologies
•
13 years ago
How to Embrace Complaints and Turn Bad News to Good News, Jay Baer, Social Fresh Conference 2015.
Social Fresh Conference
•
8 years ago
22 really useful customer retention stats
Customer Thermometer
•
13 years ago
Social Media ROI: from Useful to Youtility. Measuring heart, measuring responsibility
Rachele Zinzocchi
•
8 years ago
The Future of Customer Service: From Personal, to Self, to Crowd Service
Steven Van Belleghem
•
10 years ago
Growing Moz: 8 Lessons Learned
Rand Fishkin
•
9 years ago
Mashable Social Media Day Milano - Edizione 2015
SocialMediaDayMI
•
8 years ago
The Convergence of Social and Digital Customer Service
Our Social Times
•
9 years ago
How social and digital customer service work together
Martin Hill-Wilson
•
9 years ago
Winning with Authority - 15 Experts on Integrated Online Marketing
TopRank Marketing Agency
•
9 years ago
50 Facts That Will Make Businesses Rethink their Customer Service
Desk
•
10 years ago
75 Customer Service Facts, Quotes & Statistics
Help Scout
•
11 years ago
Personal Branding Process
DML Srl
•
9 years ago
Package Yourself for the Future
Luanne Tierney
•
10 years ago
We Are Social - Making Friends & Influencing People (2014)
We Are Social Singapore
•
10 years ago
Food&Wine Web Marketing tips
Susana Alonso
•
9 years ago
Disrupt or Decay: 5 Natural Forces Shaping Your Brand
Gavin McMahon
•
9 years ago
15 Essential Editing Tips Every Content Creator Needs to Know
Copyblogger.com
•
9 years ago
BeWizard 2015 - Intervento 21 Marzo 2015
Muse Comunicazione
•
9 years ago
How To Grow With Inbound Marketing
HubSpot
•
9 years ago
6 Tools and Software you should use to filter the internet for content curation and social sharing!
Brian Fanzo
•
9 years ago
The 21 Coolest Internet Of Things Gadgets
Bernard Marr
•
9 years ago
Infografica: convertire lettori in clienti con il blog aziendale
BlogAziendali.com
•
9 years ago
Women and the French Revolution
Tom Richey
•
9 years ago
Jumpstart: The Guide To Growing A Startup With Inbound Marketing
HubSpot
•
9 years ago
Social Media Engagement is Not a Strategy
Mark Schaefer
•
9 years ago
Community Management
Emanuela Zaccone
•
12 years ago
3enrico giubertoni-hootsuite 3
SMDayMi
•
9 years ago
Come ti fermento l'engagement su Twitter - Socialbirra 2
Andrea Carini
•
9 years ago
10 Ways to Build Your Vocabulary in a Foreign Language
Transparent Language, Inc.
•
9 years ago
Personal Information
Organization / Workplace
Milan Area, Italy, Lombardy Italy
Occupation
✔ Helping companies integrate social into customer service I Speaker I Blogger ✔
Industry
Technology / Software / Internet
Website
socialmediascrum.com
About
For consultancy or speaking opportunities ► paolo@socialmediascrum.com
Specialties:
• Social Customer Service
• Customer Experience
• Digital PR
Paolo's insight: we are in the Social Customer Service era since online conversations have revolutionized the relationship between customers and brands. Customers want fast solutions to their issues especially thru social channels, so that brands have to set the bar higher to deliver an outstanding experience to retain and attract them.
Making customer service your differentiator is my business: is your brand equipped to face this revolution?
Other skills:
> Trainer I Blogger I Speaker
> Multilingual (english, german, spanish, ital
Tags
social customer care
social media
customer experience
social engagement
#servizioclienti
business
#socialcustomerservice
#socialcare
#customerservice
#customercare
#customerexperience
online conversations
online reputation
online
See more