1. Comprehensive Enterprise
Reporting at STIB-MIVB
Omar Akabi
Domain Manager BI – FI
Rob Roemers
Partner Taurus-i
June 21, 2011
Syntra Tour&Taxis, Brussels

2. MIVB – STIB
Taurus-i
Where we Started
Vision and Roadmap
Methodology
Current progress
Future challenges

3. MIVB-STIB Regional Public Transportation for the
Brussels Area founded in 1954
Employees: 6500
Operating Budget: 207.150.040,8 EUR
Kilometers serviced to passengers:
Metro: 3.636,1 Millions
Tram: 1.669,5 Millions
Bus: 1.466,9 Millions
Customers:
1.100.000 Inhabitants
350.000 Commuters
Public Sector Organisation

4. 290,6 million journeys
STIB provided no less than
290.6 million journeys in 2009.
This is an increase of 1.56% in
relation to the previous year,
and 4.5 million additional trips.
The number of journeys has
continuously risen for the last
10 years. The division of
journeys is as follows:
80.9 million bus journeys
76.3 million tram journeys
133.4 million metro journeys

5. MIVB – STIB
Taurus-i
Where we Started
Vision and Roadmap
Methodology
Current progress
Future challenges

6. Taurus-i
At Taurus-i, we believe that your core business is not about
implementing SAP. That is why our Performance Management
consultants are extraordinary people with an expert business
background and a strong no-nonsense mentality.
They will guide you in your process from idea to ROI

7. MIVB – STIB
Taurus-i
Where we Started
Vision and Roadmap
Methodology
Current progress
Future challenges

8. Legacy Problems (as seen from IT)
Main painpoints
 Growing disconnect between IT and business
 Low user confidence
 Poorly maintained reports
 Priviliged relationships between business and IT
 Business developing on their own and bringing in
own consultants
 IT responsible for data quality

9. Legacy Problems (as seen from Business)
Main painpoints
 Data is incorrect or partially correct in systems
 Correcting data is too timeconsuming
 IT reacts too slow
 My excel has all the data we need
 Why doesn´t IT use this as a basis?
 I do this every month, can´t we automate this?
 Data “magically” changes after closure/approval

10. Where we started
How we started to tackle this situation
 Development of a BI Roadmap to achieve
 Stable system environment
 Harmonised team structure
 BI Competence Center
 BI Quality Procedures
 Enterprise Reporting Methods
 KPI & Report Libraries
 Standards & Procedures
 Business Sponsors & Data Owners

11. MIVB – STIB
Taurus-i
Where we Started
Vision and Roadmap
Methodology
Current progress
Future challenges

12. BI Maturity Model
Source: Gartner (August 2010)

13. Long term vision
Business Users
Project Mode Operational mode
Standar
Enterprise reports
d KPI &
Reports
Quality Manager
Daily Monitoring Support
KPI Governance
Board

14. High Level Roadmap for BI (IT)
Phase 2:
Stable Environment
Phase 1:
Standards & Procedures June 2012
December 2011
April 2011
Phase 3:
Operational Competence Center

15. MIVB – STIB
Taurus-i / Keneos
Where we Started
Vision and Roadmap
Methodology
Current progress
Future challenges

16. New IT Organisation
Advantages
 Clear IT – Business contact
 No more priv. Relationships
 Clear lines of escalation
 Single Quality Manager
 Operational & Project team

17. Leading Principals
• Focused on increasing
Continual the effectiveness and/or
efficiency of an
Improvement organisation to fulfill its
policy and objectives.
• Covers the entire history of a
Application software solution. Provides
Lifecycle processes to optimize
business continuity and
Management agility.
• Align Business and IT Goals
Release to achieve the Business
operational objectives
Management derived from the Enterprise
strategy

18. What is the source?
 Incoming business requests
where all for “strategic” type
reporting while in many areas
“operational” level was not
yet functional.
 Created awareness among
business users and
willingness to invest time
once the link was clear.

19. Analysis Process
“What do I do to answer
question X?”
Created awareness
within the business that
analysis of data also
follows specific steps.
Leading to better specs
and harmonised reports

20. MIVB – STIB
Taurus-i
Where we Started
Vision and Roadmap
Methodology
Current progress
Future challenges

21. Current Progress:
In the IT organisation
Only one more resource tackling daily issues
Down from 3 to 4
Data loading stabilised, Reporting availability up
Internal SLAs
Harmonising Report layouts
Documenting formulas and content
Negociating Data Contracts with Data Providers
Data Quality no longer responsibility of IT
Team Structure clarified (within IT and Business)
4 releases per year
Quality control implemented

22. Current Progress:
In the business – Comex Operations
High visibility Project for Executive Commitee
Covering all three business modes (Bus, Tram, Metro)
Topdown project (dashboards to operational reports)
Re-using existing developments, correcting and
creating new ones
Current Progress:
In the business – HR Reporting
Spin-off of Comex: HR definitions were quite clear and
HR department had a dedicated Metrics Manager that
served as a sponsor.
He also distributed a (manual created) dashboard
based on SAP data. This is now automated.

23. Current Progress:
In the business – Dispatching
IRIS handles all dispatching events for Bus, Metro and
Tram and is crucial for the operation of the network.
Currently limited reporting is only possible for a 30 day
history (response time OLTP). This data will be made
available via SAP BI for full analysis and dispatching
terminology is being harmonised across modes.
Current Progress:
In the business – Planning in BPC
Implemented BPC to improve planning processes and
make sure all data is available in SAP Systems.
Currently a pilot to provide mandatory reporting to the
National Bank of Belgium.

24. Current Progress:
In the business – DOT
Every time a vehicle door is opened or closed the time
and location are recorded. This data is analysed by
our department of transport (DOT) to find out if
schedules are kept, they look for anomalies in delay or
advance times and tweak to have optimal punctuality.
This data is loaded into SAP BI and is now available
on a daily basis to the analysts. In the past this data
was provided in hardcopy, once a month after
preparation by the department.
Current Progress:
In the business – SAP Standard
Lots of processes in our ECC are not modelled
according to SAP standard (CO, AA,…) we are slowly
removing the custom ABAP and implementing the
standard. Leading to more transparency in our source

25. MIVB – STIB
Taurus-i
Where we Started
Vision and Roadmap
Methodology
Current progress
Future challenges

26. Future Challenges
Master Data Harmonisation
Discipline
For Quality Control
For Releases
For “Single version of the Truth”
Strong Sponsorship
Keep (and rebuild) trust of business in BI
Build business knowledge on IT side
Integrate BI reporting from top to bottom into the
enterprise
Link between operation initiatives and strategic
changes

27. Our new Motto
What gets measured gets done