Describing 12 challenges companies face which embark into IoT concluding from research findings in Germany 2015/16 by Oliver Neuland and Wolfgang Brunner. Resulting in a case study around seamless weigh monitoring in AAL conducted at AUT by Oliver Neuland, Farhaan Mirza and Jing Ma.

1. Case study:
Harness the power of
seamless monitoring with IoT
Farhaan Mirza
Oliver Neuland
Jing Ma

2. Area of Work / Projects
Ambient Assisted Living - AAL
Seamless Monitoring
Medical Adherence
Sports Technology

3. Seamless Monitoring Contexts
Health
Retail
Logistics

4. Why Monitor
'All New Zealanders live well, stay
well, get well, in a system that is
people-powered, provides services
closer to home, is designed for value
and high performance, and works as
one team in a smart system.'

5. Current Model of Health Care
EPISODIC
RELATIONSHIP
Lacks Whānau /
Family Involvement

6. Why Monitor

7. Decision Support

8. Big picture

9. Obser
ve
Theoris
e
Build
Experime
nt
Design Science Methodology
Our Approach

10. 3rd Party
Triggers / API
Local
DB DB
Monitoring
Web Services
Decision
Support
Web
application
1 2 3
4
Bluetooth Interne
t
Hospital
Applications
& databases
Interne
t
Wired
80kg
81kg
0Kg
0kg
Wi-
Fi
Typical Monitoring Architecture

11. Smart furniture
research in
Germany
Oliver Neuland

13. Seamless power distribution
increasing issue for furniture industry
Seamless power distribution seems an unsolved issue with
further electrification of furniture. The industry faces new
challenges to integrate electrical components into their
production process and hide cables, actors and sensors.
Batteries can be used, but access, maintenance or
replacement can make a product less user friendly. //

14. Connected Home trend
Tech demonstrator was
needed to show
functions!

15. Show homes & Studies
Connectedlivinge.V.Berlin(TUBerlin)

16. Review of components and products

17. Scenario & Persona building

18. 12 Challenges of
IoT
Oliver Neuland &
Dr, Farhaan Mirza

19. IoT seems more tech- than user focused
Currently the market and research is more concerned with
technology
and functionality of solutions rather than user-centred, empathy
driven interaction with users (or patients).

20. Geek space...
“Buying a box to control your home automation setup is for
wimps...
Real hackers build their own systems.” Http://lifehacker.com

21. Still perceived as ‘geek’-products
Real life problems need to be addressed
Despite a vast amount of technology developed in IoT most of the
applications are still perceived as “Geek”-products for early adaptors.
Most accepted are: Home security, energy management, home
entrainment & comfort. Enabling independent living (AAL) and home
care are seen as useful applications.

22. Still perceived as ‘geek’-products
Real life problems need to be addressed
Despite a vast amount of technology developed in IoT most of the
applications are still perceived as “Geek”-products for early adaptors.
Most accepted are: Home security, energy management, home
entrainment & comfort. Enabling independent living (AAL) and home
care are seen as useful applications.

23. Many of the applications proposed and discussed in the press (visions
like smart fridges, smart mirrors, remote control of house functions)
are seen a less useful in real life application and perceived in some
cases as ‘lazy’ options. Real advantage for the user are come through
connectedness in a wider context.
Just another remote control for the lazy?

24. Fast moving technology experienced as opportunity
& risk
IoT space moves fast this is a opportunity, but the development can
also appear as a risky move at this stage for conventional
manufacturers,
No established standard protocol in the industry add to uncertainty.
Left:RoostWifiBatteryMiddle:MicRespeakerVoicecontrollerRight:Knockitriggersachtionsby

25. Various competing protocols and systems scare potential
new players to enter the market – many wait on the sidelines
until market consolidation will become apparent/. However
they see chances to get involved early to claim a stake in IoT
or Connected Home products.
Babylonian confusion of
protocols scare companies to
enter market

26. Stand-alone products serve fast paced market
better
Stand-alone products seem to serve the current, fast paced market
better than solutions build into furniture objects due to different life
spans (upgrading or out of date). Required high R&D investments to
keep up to date are challenges for S&M companies who are
concerned about large players (Apple/Google/Telcoms).

27. Claiming space seems reason to
engage despite expected losses.
Many companies feel the pressure to move into the IoT space just to
stake a claim, but do not expect to generate revenue in the next time.

28. IT support & HR expertise biggest hurdles
for conventional manufacturers
Major hurldes for conventional (SME) manufacturers to enter the IoT
space seems around HR (staffing) and building IT support in-house
once a product is introduced to the market. Trouble-shooting, up-
dating (e.g. Apple OS/Android firmware) but also further development
of the app side of products are critical.

29. Ground staff (sales, trades) often not
tech savvy enough to advise or
service products
Sales and trade staff is often not tech savvy enough to give advice,
trouble shoot or install products and reluctant to push it accordingly
during purchase pitches/decisions. E.g. warranty issues. PWC
advised investment in up-skilling.
Hoermann

30. Connectedlivinge.V.Berlin(TUBerlin)
Bad WIFI connections can affect
perception of product quality
Bad Wifi-connections can affect the perception of quality or
functionality of products even though failures lay not by them. This
can cause bad reviews, user feedback, complaints and more.
Hotlines might not be able to help users.

31. Hidden costs for license fees or
subscriptions
can deter end-users & manufacturers
Hidden costs for end-users in Apps or IoT-router solutions
(Qivicon/Morepork) as subscription model can deter potential clients.
Licensing fees for using established protocols (Zigbee/Z-
wave/EOcean…) or system gateways (Qivicon, Homekit...) are also a
hurdle for companies and an unpredictable finacial risk.

32. Still high privacy concerns around IoT
in residential & work places
Privacy concerns are still very high (at least in Germany) around
connected homes. These seems less of a concern in the US. Such
privacy concerns also prevents many applications in the office
environment potentially allowing secret surveillance and monitoring
(expressed by unions).

33. AAL solutions

34. Ambient Assisted Living & Care
GenerationtableconceptbyOliverNeuland,
2016
IoT applications integrated into furniture is still seen as niche market.
Useful areas of application seem AAL/and care (accepted and relevant
to users and businesses). Electronic furniture applications still remain
pretty basic (dumb) in areas such as lighting, sound, automation (motor-
drive) and some hazard detection.

35. Mobile app lets
you know that
your loved one
is well and
save
AAL & Care apps or app-cesories

36. Left:MylightBedlighthmotionsensorMiddle:RusskaSensormatteRight:RusskaNoisemonitoring
Local (Intra) care products

37. Left:Stiegelmeyere-help-Loadsensorinbackrestsensingfalls&leavingbedRight:WiBoSamrtCarebed
Smart care & hospital furniture

38. Weight sensing concepts
Left:LoadstariLoadProDigitalUSBLoadCellKitusedbyFrauenhoferRight:SmartFrocBabyweighinghigh

39. SEMO feet
Concept
Oliver Neuland
Jing (Julia) Ma

40. Weight Sensor Micro-Controller
Proof of concept

41. Cloud Storage for
weight data
Trigger IoT
devices
Cloud control & storage

42. Set rules

43. Weight Sensor Micro-Controller
Proof of concept

44. SEMO components
Load cell
LEDs
Battery
Micro controller
& Wifi module
HX711 Amplifier

45. SEMO concept

46. Set up the kit

47. Getting up at night

48. Absence alert

49. Unusual behaviour

50. Sudden weight loss monitoring

51. Connected health data & linking routines

52. Conclusion

53. Conclusion
1. SeMo Beds
2. Flexible architecture
Fusion of technology with design

54. Multi-Disciplinary Team
Product Designers + Software Engineers + Field Experts
Farhaan
Mirza
Oliver
Neuland
Jing Ma
+ Others ..

55. Multi-Disciplinary Team
Product Designers + Software Engineers + Field Experts
Farhaan
Mirza
Oliver
Neuland
Jing Ma
+ Others ..

56. Thank you!
Farhaan Mirza farhaan.mirza@aut.ac.nz
Oliver Neuland oliver@neuland-design.com
AUT Computer Sciences & Product Design www.aut.ac.nz
Oliver Neuland Design www.neuland-design.de