Ticket management and tracking billable hours is time consuming for many managed service businesses. We’ve made the job easier with N-central 10 and our deepest Autotask integration yet. Join us as we review: • Setting up your Autotask integration with N-central (including billing profiles) • How to access & update tickets within N-central • Automatically creating & updating PSA Tickets based on actions taken in N-central

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Presented By:
Patrick Albert
Jeremy Tilner
Getting the most out of
your Autotask
integration with N-
central® 10

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Webinar details
? REC
Length: 30 min Questions
welcome any time
Recording and
slides available

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Agenda
Demo
N-central & Autotask integration
The value of PSA integration

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The value of PSA integration

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The value of PSA Integration
• Leverage N-central’s advanced monitoring to
automatically create tickets and have them assigned
to the proper queue with the right severity
• Eliminate the need to manually create assets in the
PSA and the exercise of keeping them up to date
• Reduce the need to flip between the RMM and the
PSA consoles
Time Savings

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The value of PSA Integration
• Automatic ticket creation ensures accurate ticket start
times
• Automatic device inventory ensures accuracy
Time Saving
Improve Accuracy

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The value of PSA Integration
• Ticket history in N-central next to device details makes
it easy to view history of a device
• Help desk/ticketing report provides ticket & device
information
Time Saving
Improve Accuracy
Gain Insight

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N-central’s deepest PSA Integration to
date!

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N-central & Autotask Integration
New!
New!
Onboard
• Asset Export
Support
• View Tickets
• Automatic Tickets
• Manual Tickets
Bill & Report
• Service/Bundle
Updates
• Time Entries
• Blended RMM/PSA
Reporting
New!

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Traditional Support N-central Support
Open PSA
Open ticket
Open RMM
Find device
Launch remote session
Troubleshoot problem
(multiple windows)
Fix problem
(multiple windows)
Disconnect
Open PSA
Open ticket
Type in notes
Update ticket status
Open RMM
Find device &
associated ticket
Troubleshoot problem
with dashboard
Fix problem remotely
without interruption
Push notes to ticket
Update ticket status
User Experience is our focus
Understanding and integrating N-central into a technicians workflow

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Asset Export & AutomaticTicket Creation
• Customer Mapping
• Device Class Mapping
• Export assets as they’re discovered
• Ticket Creation
– Configurable Queues, Priorities,Types, SLAs, etc.
– Time Entries

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ManualTicket Creation
Create, update and close tickets directly from N-central’s UI

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ViewingTickets

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Billing Updates
Time Entry and Service/Bundle Billing Updates

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Blended PSA & RMM Reporting
Partners are able to report onTicket performance in the Executive Summary report.
This report allows for you to show ticket performance information directly in the executive Summary
that you send your customers on a monthly basis.

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Demo

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The SolarWinds N-able difference
All-in-one RMM platform
Drag and drop automation
Business reporting
Fast support tools
Comprehensive support
Technical onboarding
Business strategies
Marketing resources
www.n-able.com/try

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Thank you

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