4. “Several months ago I was working on a project for the Library with a COM employee from another department…he quipped about how he thought libraries were outdated and wondered why people even use them anymore. I was pleasantly surprised to receive a call from him within the first week of our outreach campaign raving about how he got his library card and he couldn’t believe all the things we offer.”
9. “I told a bunch of people about the library apps and people have been asking about it. So it will be great for when you get here. Even had one of the girls sign up for a library card.”
11. “…the first words out of her mouth were ‘I LOVE THE LIBRARY!’ In her hand she had one of the City’s envelopes and raised it up and said ‘I got my first item in today.’ “
12. “What a great thing knowing that even if I have a long day and don’t want to go anywhere else after work, my books will still make their way to me.”
17. “I remember one man helping to get the word out that we were in the building ready to issue cards. He was sort of running up and down the halls saying, ‘The librarians are here! The librarians are here!’”
31. “When I saw the InsideMesa item offering City employees library cards via interoffice mail, and reading about all the online services you’ve added since I last had a library card years ago, I asked for one … Thanks so much. I look forward to making use of these new-to-me services.”
33. Made it easy.
Good design.
Element of fun.
Personaltouch.
WHAT WORKED
34. How can we reduce or eliminate barriers to library usage?
How can we make sure everything the library creates has a cohesive look and feel?
How can we make what we do fun and memorable?
Who are the people and groups we can connect with, and what can we offer them specifically?
