Functional Framework for Microfinance Organization

Mely H. Agabin MABS Deputy Chief of Party 2009 RBAP-MABS National Round table Conference May 12-13, 2009 Hyatt Hotel and Casino Manila

Market Research Product Product Rollout Development Product Pilot Testing Review

Market Research to develop new product or enhance existing ones

Research Design And handover to Operations for Rollout Review Pilot

From Market Rollout Operations Research to Pilot • unctional unit F • andover to H • ranch/es is B in HO? operations where the action • unctional F • nstalling I is: elements lodged product and • lient C in different Training rollout recruitment units or staff branches • roduct P person? • ho performs W Servicing • anding over H this function in • roviding P pilot tested the bank? market signals products to & development operations : is to HO &/or the process and marketing unit procedures clear

Market research to pilot & prod. review Handover Training OPERATIONS

HR: Recruitment, Staff Dev. MIS,  Repor0 Training  ng  OPERATIONS Back office: Internal Audit Acctg, Loan processing Supervisi on &  Remedial Management Monitori ng 

Markets • Dynamic change • More competition Products • After growth, product loses novelty, attraction • Clients shop around decay • No longer timid as before Clients • Demand more services • More price sensitive; shop around • Demand better customer service, transparency in their financial demand more transactions • available info and communication technologies can reach more clients

 “All this stuff is okay for a big multiple branch microfinance operations, but how about a one unit affair?” –One branch or multi-branch operations, you still need to integrate market research, prod. Dev, testing and review, operations support in the organizational functional structure -The difference is in how these functional tasks are organized

 Withmultiple branches, more staff, more clients –more complex and more specialized set up maybe required; - demarcation between line (operations) and staff (support) functions maybe necessary

 Checklist of functions identifies who or which unit does what  Identifies, too, the frequency an activity is performed; the last time functional activity was done  A guide to help enhance present organizational set up and clarify scope of work of different units or person/s tasked with functions in the bank

Functional Framework for Microfinance Organization

by MABSIV on May 26, 2009

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Functional Framework for Microfinance Organization — Presentation Transcript