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USING NEW CHANNELS TO EXPAND MICROFINANCE SEVICES

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Mr. Melvin Yu of Cantilan Bank shares their technological development to illustrate how far banking technology has come – and what its implications have been during the 2012 RBAP-MABS National Roundtable Conference on June 8.

Published in: Business, Economy & Finance
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USING NEW CHANNELS TO EXPAND MICROFINANCE SEVICES

  1. 1. Session  8:   Using  New  Channels  To  Expand   Microfinance  Services     Melvin Joy Yu Cantilan Bank, Inc.   2012 RBAP-MABS National Roundtable Conference June 7-8, 2012 Hyatt Hotel & Manila  
  2. 2. USING  NEW  CHANNELS  TO  EXPAND  MICROFINANCE  SEVICES   2012  RBAP-­‐MABS  National  Roundtable   By:  Melvin  Joy  L.  Yu   Head  –  Corporate  Services  Division   Cantilan  Bank,  Inc.  
  3. 3. BRIEF  CORE  BANKING  SOFTWARE   BACKGROUND  *  1980  –  Manual  recordkeeping  *  1999  –  started  automation  of  core  banking   (integrated  CASA,  Loans  and  GL;  Foxpro;  6   branches;  distributed  server)  *  2005  –  installed  RB2000  (integrated;  Windows-­‐ based;  GUI;  8  branches  +  1  head  office;   distributed  server)   *  Still  running  (What’s  our  secret?)  
  4. 4. Why  the  “Major  Shift”  *  Supervisory  and  regulatory  requirements   *  PAS  39   *  Circular  730   *  MC  040  *  Consolidation  of  reports  issues   *  MBO  Operations  *  Competition  
  5. 5. Online  Core  Banking  Software  *  Migrated  starting  January  2011  *  Central  server  at  the  Corporate   Headquarters  in  Cantilan,   Surigao  del  Sur  *  Integrated  CASA,  Loans  and  GL  *  Loans  module  compliant  to     BSP  regulations  *  Consolidated  report  anytime  *  Real  time  reporting  *  ATM  switch   *  Interconnected  thru  NLK/ Bancnet  
  6. 6. Cantilan  Bank’s  Moneycard  *  Key  Features   *  ATM/Debit  Card   *  Balance  inquiry   *  Withdraw  Cash  anywhere  in  the   Philippines   *  Pay  Bills   *  Transfer  funds  (interbranch/ interbank)   *  Bank-­‐owned  Point-­‐Of-­‐Sale   Machine   *  Mobile  Phone  Banking  Services   (pilot-­‐test  mode)  
  7. 7. Key  Features  of  MPBS  *  Balance  inquiry  *  Fund  transfer  within  Cantilan  Bank  *  Buy  prepaid  load  *  In  the  pipeline:    loan  payment  *  SMS  based  regardless  of  telco  
  8. 8. Benefits  of  MPBS  *  Reduced  Teller  and  ATM  queues  *  Real-­‐time  balance  inquiry  *  Reduced  physical  money  transactions  *  Added  income  on  prepaid  load  transactions  *  Convenience  banking  24/7  even  at  the  comfort  of   your  home  
  9. 9. SMS  Gateway   *  2-­‐way  text  blasting   *  Clients  grouped  according  to   specific  market  segment  and   branch  
  10. 10. The  Results  *  Clients  feel  that  they  are  important  to  the  bank  *  Creates  client  interest  in  new  products  e.g.  loan  and   deposit  *  Ease  of  sending  reminders  such  as  national  &  local   holidays  *  In  a  way,  complying  with  BSP  requirements  on   complaints  handling  and  feedback  mechanism  
  11. 11. Thank  you.    Maradjaw  na  adlaw   sa  ato  hurot!  

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