14. Increase
in
the
number
of
business
apps
“CIO
predict
50%
increase
in
number
of
business
apps
due
to
customer
demand”
-‐Microfocus
Photo
by
Gordon
Hammond
License
via
Flickr
15. Operational efficiency trumps
customer retention as the main
reason to go mobile: In order
of priority, CIOs want to
support mobile applications to
improve operational
efficiency, improve
operational cost-
effectiveness, capture new
customers, and retain
existing customers.
– Microfocus
Photo
JD
Hancock
Commons
License
via
Fl
17. Photo
by
Gesa
Heselman
License
via
Flickr
Apps
are
like
valets,
expected
to
serve
people
whenever
and
wherever
they
are,
on
whatever
device
they
have
-‐CSC
18. New
possibili*es
for
crea*ng
revenues
and
services,
it’s
about
making
people’s
lives
easier.
19. • “The
Apps
Revolu*on
is
not
just
about
apps.
It
is
about
business
change:
crea*ng
new
experiences,
inven*ng
new
products
and
services,
redefining
customer
service,
and
improving
produc*vity
and
efficiency.
It
is
about
building
new
and
be]er
ways
of
using
modern
technologies,
and
about
applying
IT
to
en*rely
new
realms.”
• CSC
21. Sources
Sterling,
Greg.
(2013).
“Mobile
Now
28%
of
Total
Web
Trafic”.
Marek&ng
Land.
Retrieved
from
h]p://marke*ngland.com/mobile-‐traffic-‐
now-‐28-‐percent-‐of-‐total-‐report-‐64218
Alice Jackson. (2013) Mobile Apps and Busienss. Retrieved from http://
www.microfocus.com/about/press/pressreleases/2013/pr140520131001.aspx
n.A. (2014) CSC. Retrieved from
http://www.csc.com/innovation/insights/103045-apps_revolution#..