smAlbany 2013 People hacking with social media 07 17 2013
with Social Media
Reg Harnish,CISSP, CISM, CISA
Rose Miller, SPHR
July 17, 2013
• Who am I?
• Who is GreyCastle Security?
• What are we doing here?
About Dowling Law, PLLC
• Dowling Law, a labor and employment boutique firm,
provides strategic legal advice and representation to
private-sector employers in Tech Valley and across New
• Joanmarie M. Dowling, Esq., is an attorney and founding
member of Dowling Law. Joanmarie counsels and
represents employers of all sizes, with a special focus on
small to mid-size companies and not-for-profit employers.
Joanmarie also currently serves as Vice President of the
Capital Region Human Resource Association.
You are about to hire a new
Before you make an offer,
conduct an internet search
for the applicant’s name and
check the applicant’s
Facebook, LinkedIn, and
request the applicant’s
social media account user
names and passwords?
One year later, your assistant informs you that your
salesperson recently set up a website with your
company’s name and logo prominently displayed.
On that website, he has been complaining about your
company and its commission plan - and insulting
your management style as “boorish” and
The Salesperson Strikes Again
This same salesperson has been
posting derogatory comments about
your assistant on his Facebook
She believes he is retaliating against
her because she refused to go out
On the Way Out the Door
Before you even had an opportunity to speak with your salesperson, you
receive a terse email from him, advising you that he is leaving your
company effective immediately. You breathe a sigh of relief… but your
relief is short-lived.
The next day, you see that your former salesperson is soliciting your clients
for a competitor, using LinkedIn contacts and Twitter followers you helped
him develop while he was your employee.
Are those contacts and followers property of your company?
Would communication to these contacts violate your former
salesperson’s noncompetition and nonsolicitation agreement?
Social Media Security and Human Resources
Pinnacle Human Resources, LLC
About Pinnacle Human Resources, LLC
Pinnacle’s staff is comprised of certified Senior Professionals in HR (SPHR)
from the Certification Institute in Princeton, NJ and Masters in Education.
Pinnacle employes over a dozen HR Professionals plus partners within a
network of independent consultants to increase bandwidth.
Rose Miller is the President of Pinnacle Human Resources with over 25 years
experience in strategic human resources management. Rose recently was
awarded HR Leader of the Year from the Albany Chapter of the Society
of Human Resources Management (SHRM)!
Rose Miller, SPHR/Owner firstname.lastname@example.org
7 Century Hill Drive, Latham, NY 518-486-8151
Changes in the Workplace
Technology & Social
Media has Changed the
Way We Work
Pros and Cons
New Policies Need to be
Answers May Be Complicated
or Not Yet Available
– Car Dealership
• The salesman, the cashier
and a third party on
The Importance of Employee
The result of poor communications
– Architect Firm
• What happens when
terminations are not
– Engineering Firm
• Misuse of Smartphone, skype,
and email equal harassment
Supporting Technology, Communications &
Social Media Policies
Reading and Understanding Policies
Communicating Expectations- No Privacy
Background Checks and Monitoring Social Sites
Reporting Claims and Supporting Claims
Developing Performance Measures
Recording Hours Worked
Checking for Abuse of Technology
Collection of Signed Acknowledgements
Being a Good Example
and Following Procedures