This document discusses unified communications and collaboration (UC&C) solutions for midmarket businesses. It explains that UC&C can help midsize companies improve productivity and competitiveness by enabling employees, customers, and partners to collaborate regardless of location. The document explores how UC&C supports mobile and distributed workforces through features such as presence, mobility, and video conferencing. It also addresses network and security considerations for implementing UC&C, such as capacity planning, configuration, and threats. Finally, the document discusses how UC&C can improve customer interactions through multichannel communications and customer experience management.
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Midmarket Collaboration for Dummies
1. Open the book and find:
• What UC&C can do for
your business
• How to enable employees
to be as productive on
the move as they are in
the office
• Why securing UC&C is
different from securing
traditional data
ISBN: 978-1-118-91427-4
Not for resale
Midmarket companies face unique challenges
to improve their competitiveness against larger
enterprises. With employees, suppliers, partners,
and customers scattered across the globe,
Unified Communications and Collaboration
(UC&C) solutions are a key technology to enable
business growth and maximize productivity.
• Define a collaboration solution —
understand your business needs, assess
your current infrastructure, develop a
plan, and deploy the solution
• Understand advanced UC features —
including presence, mobility, and video
• Usemultichannelcommunications—to
engageyourcustomersandtodeliveran
exceptionalcustomerexperience
• Use a flexible deployment model —
virtualizedsoftware,adedicatedserver,
anapplianceoramix,allbasedonyour
infrastructureobjectives
Realize the full potential
of Unified Communications
and Collaboration
MidmarketCollaborationMiller
Lawrence C. Miller, CISSP
• Benefit your business with a
collaboration solution
• Engage a distributed, mobile
workforce
• Produce faster, smarter decisions
that lead to better business
Learn to:
Midmarket
Collaboration
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