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www.kylelacy.com @kyleplacy facebook.com/kyleplacy
 
 
 
 
 
 
 
 
 
 
 
 
c
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
1.  Telling the Story
 
 
 
 
 
 
 
 
 
 
2.  Multiple Touchpoints
3.  Integration
4.  Brand Awareness
5. Connecting with Influencers
Millennial  Donors capturing engagement from the next generation June 28, 2010
the next generation of  givers
[object Object],69% Statistics from Cygnus Research 09 Copyright Achieve 2010
[object Object],52% Statistics from Cygnus Research 09 Copyright Achieve 2010
[object Object],70% Statistics from Cygnus Research 09 Copyright Achieve 2010
Donations Last Year 23% 42% $0 - $49 $300+
Largest Gift Last Year 43% 15% $0 - $99 $1,000+
Volunteer Hrs. Last Year 36% 29% 0-5 Hrs. 30+ Hrs.
key  findings
a seat at the table: give me a  voice
Access 53% 61% Have It. Want It.
Value Opinions 75% 25% Yes. No.
Strategic Thinking 75% 25% Yes. No.
two-faced:  find me on Facebook,  meet  me face-to-face
Receive Information 93% 23% 27% Email. Facebook. Print.
Likely to Donate 81% 66% Email. Face to Face.
emerging evangelists:  help me  spread  the word
Willingness – Family/Friend 70% 30% Yes. No.
What Do You Need? 91% Specific Information& Website Links
what does this mean ?
Millennial   Donor Focus Copyright Achieve 2010 Major Donors Intermediate Donors Annual Donors Constituency Followers
The engagement gap is the space or void between a transactional donor/volunteer and someone who sits on its board. The engagement gap blocks people from opportunities to hear, participate in and contribute to the betterment of the organization.
The Holidays are a perfect time to give, and I will probably always send a check to this organization – they’re doing a great job. I ran in the 5K once, it’s a good cause, and I had friends going as well. It was a great time for a great cause, I’d love to do more!
Institution  Commitments Copyright Achieve 2010
Copyright Achieve 2010
[object Object],[object Object],Copyright Achieve 2010
[object Object],Copyright Achieve 2010
[object Object],Copyright Achieve 2010
[object Object],Copyright Achieve 2010
[object Object],Copyright Achieve 2010
[object Object],Copyright Achieve 2010
Information  Please!  Millennials look for more information when they first hear about organizations.  Through website and Google.  Ensure that you are  ready  to inform and create easy calls of action.  Copyright Achieve 2010
information  first,  do nothing  second,  volunteer  third, & donate  last Copyright Achieve 2010 Answer Options Not Likely Some-what Likely Likely Very Likely Volunteer 60.4% 34% 0.5% 0.4% Donate 69.0% 28% 0.3% 0.2% Obtain more information before donating/volunteering 8.5% 26% 37.0% 28.2% Do Nothing 18.0% 49% 22.0% 12.0%
[object Object],[object Object],Copyright Achieve 2010
Involve   Throughout the Process ,[object Object],Copyright Achieve 2010
[object Object],[object Object],[object Object],Copyright Achieve 2010
[object Object],[object Object],[object Object],Copyright Achieve 2010
[object Object],[object Object],[object Object],Copyright Achieve 2010
Language   ,[object Object],[object Object],Copyright Achieve 2010
[object Object],[object Object],Copyright Achieve 2010
Be Specific… Be Clear… Be Honest… Copyright Achieve 2010 Answer Options Not Likely Some-what Likely Likely Very Likely Specific request to support a particular project 5.2% 39.5% 43.6% 11.6% Organization specifies a particular amount 43.4% 41.7% 13.1% 1.7% Organization specifies where the donation is going 5.7% 31.5% 47.1% 15.5% Annual donation call 56.3% 30.0% 11.4% 2.1% Emergency situation 11.1% 37.3% 36.6% 14.8% Emergency call for specific amount 34.9% 39.5% 19.9% 5.5% General non-specific request 55.7% 36.5% 6.8% 0.9%
[object Object],[object Object],[object Object],[object Object],[object Object],Copyright Achieve 2010
[object Object],[object Object],[object Object],Copyright Achieve 2010
[object Object],[object Object],[object Object],Copyright Achieve 2010
Find  Where  People Are Going and Where They Came  From Copyright Achieve 2010
Millennial Levels of Engagement Site Visitor Content Consumer Contributor Supporter Peer Fundraiser Evangelist Supporter Peer Fundraiser Promoter Supporter Peer Fundraiser Engagement Step 1:  Introduction Engagement Step 2:  Consumption Engagement Step 3:  Role Definition Engagement Step 4:  Support Organization Engagement Step 5:  Philanthropic Organizer
[object Object]
Millennial Engagement Map: Acquisition to Donation Site Visitor Joins Community Receives Email 1 Call to Action Engages in Call to Action 1 Receives Call to Action 2 Receives Donor Information Email 1 Receives Call to Action 3 Solicitation Stewardship Email/Call – Gift Impact 1 Stewardship Email/Call - Gift Impact 2 No Response Receives Alt. Call to Action 1 Receives Donor Information Email 2 Receives Call to Action 4 Solicitation Stewardship Email/Call – Gift Impact 1 Stewardship Email/Call - Gift Impact 2 Receives Email 2 Call to Action Engages in Call to Action 2 Receives Call to Action 3 Receives Donor Information Email 1 Receives Call to Action 4 Solicitation Stewardship Email/Call – Gift Impact 1 Stewardship Email/Call - Gift Impact 2 No Response Receives Alternate Email 3 Call to Action Receives Donor Information Email 2 Receives Call to Action 4 Solicitation Stewardship Email/Call – Gift Impact 1 Stewardship Email/Call - Gift Impact 2 Acquisition Cultivation Step 1 Cultivation Step 2 Cultivation Step 3 Cultivation Step 4 Solicitation  Stewardship
Conversations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright Achieve 2010
a quick  recap !
[object Object]
[object Object]
[object Object]
[object Object]
download discuss contribute participate engage chat ,[object Object],[object Object],[object Object],[object Object],Page 55 www.millennialdonors.com

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Connecting with the Millennial Donor

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  • 33. 1. Telling the Story
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  • 44. 2. Multiple Touchpoints
  • 46. 4. Brand Awareness
  • 47. 5. Connecting with Influencers
  • 48. Millennial Donors capturing engagement from the next generation June 28, 2010
  • 49. the next generation of givers
  • 50.
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  • 53. Donations Last Year 23% 42% $0 - $49 $300+
  • 54. Largest Gift Last Year 43% 15% $0 - $99 $1,000+
  • 55. Volunteer Hrs. Last Year 36% 29% 0-5 Hrs. 30+ Hrs.
  • 57. a seat at the table: give me a voice
  • 58. Access 53% 61% Have It. Want It.
  • 59. Value Opinions 75% 25% Yes. No.
  • 60. Strategic Thinking 75% 25% Yes. No.
  • 61. two-faced: find me on Facebook, meet me face-to-face
  • 62. Receive Information 93% 23% 27% Email. Facebook. Print.
  • 63. Likely to Donate 81% 66% Email. Face to Face.
  • 64. emerging evangelists: help me spread the word
  • 65. Willingness – Family/Friend 70% 30% Yes. No.
  • 66. What Do You Need? 91% Specific Information& Website Links
  • 67. what does this mean ?
  • 68. Millennial Donor Focus Copyright Achieve 2010 Major Donors Intermediate Donors Annual Donors Constituency Followers
  • 69. The engagement gap is the space or void between a transactional donor/volunteer and someone who sits on its board. The engagement gap blocks people from opportunities to hear, participate in and contribute to the betterment of the organization.
  • 70. The Holidays are a perfect time to give, and I will probably always send a check to this organization – they’re doing a great job. I ran in the 5K once, it’s a good cause, and I had friends going as well. It was a great time for a great cause, I’d love to do more!
  • 71. Institution Commitments Copyright Achieve 2010
  • 73.
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  • 79. Information Please! Millennials look for more information when they first hear about organizations. Through website and Google. Ensure that you are ready to inform and create easy calls of action. Copyright Achieve 2010
  • 80. information first, do nothing second, volunteer third, & donate last Copyright Achieve 2010 Answer Options Not Likely Some-what Likely Likely Very Likely Volunteer 60.4% 34% 0.5% 0.4% Donate 69.0% 28% 0.3% 0.2% Obtain more information before donating/volunteering 8.5% 26% 37.0% 28.2% Do Nothing 18.0% 49% 22.0% 12.0%
  • 81.
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  • 88. Be Specific… Be Clear… Be Honest… Copyright Achieve 2010 Answer Options Not Likely Some-what Likely Likely Very Likely Specific request to support a particular project 5.2% 39.5% 43.6% 11.6% Organization specifies a particular amount 43.4% 41.7% 13.1% 1.7% Organization specifies where the donation is going 5.7% 31.5% 47.1% 15.5% Annual donation call 56.3% 30.0% 11.4% 2.1% Emergency situation 11.1% 37.3% 36.6% 14.8% Emergency call for specific amount 34.9% 39.5% 19.9% 5.5% General non-specific request 55.7% 36.5% 6.8% 0.9%
  • 89.
  • 90.
  • 91.
  • 92. Find Where People Are Going and Where They Came From Copyright Achieve 2010
  • 93. Millennial Levels of Engagement Site Visitor Content Consumer Contributor Supporter Peer Fundraiser Evangelist Supporter Peer Fundraiser Promoter Supporter Peer Fundraiser Engagement Step 1: Introduction Engagement Step 2: Consumption Engagement Step 3: Role Definition Engagement Step 4: Support Organization Engagement Step 5: Philanthropic Organizer
  • 94.
  • 95. Millennial Engagement Map: Acquisition to Donation Site Visitor Joins Community Receives Email 1 Call to Action Engages in Call to Action 1 Receives Call to Action 2 Receives Donor Information Email 1 Receives Call to Action 3 Solicitation Stewardship Email/Call – Gift Impact 1 Stewardship Email/Call - Gift Impact 2 No Response Receives Alt. Call to Action 1 Receives Donor Information Email 2 Receives Call to Action 4 Solicitation Stewardship Email/Call – Gift Impact 1 Stewardship Email/Call - Gift Impact 2 Receives Email 2 Call to Action Engages in Call to Action 2 Receives Call to Action 3 Receives Donor Information Email 1 Receives Call to Action 4 Solicitation Stewardship Email/Call – Gift Impact 1 Stewardship Email/Call - Gift Impact 2 No Response Receives Alternate Email 3 Call to Action Receives Donor Information Email 2 Receives Call to Action 4 Solicitation Stewardship Email/Call – Gift Impact 1 Stewardship Email/Call - Gift Impact 2 Acquisition Cultivation Step 1 Cultivation Step 2 Cultivation Step 3 Cultivation Step 4 Solicitation Stewardship
  • 96.
  • 97. a quick recap !
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Editor's Notes

  1. The graphic below represents the status of many non-profits’ donor and volunteer base. With a wealth transactional donors and one-time volunteers a few board members. This void is less representative of the nature of the average donor/volunteer base, and more representative of the average Non-Profit’s effort to further engage their donor base. If we are not giving them a clear incremental path invest more of their time and/or $ - why would they?
  2. The graphic below represents the status of many non-profits’ donor and volunteer base. With a wealth transactional donors and one-time volunteers a few board members. This void is less representative of the nature of the average donor/volunteer base, and more representative of the average Non-Profit’s effort to further engage their donor base. If we are not giving them a clear incremental path invest more of their time and/or $ - why would they?