ServiceNow is positioned as a leading enterprise IT cloud company that focuses on improving service relationship management across various departments including HR, finance, and IT operations. The document outlines the transition from traditional work methods to a cloud-based, mobile, and collaborative approach, emphasizing the importance of automation, reporting, and analytics in managing enterprise services. It highlights the advantages of ServiceNow's single architecture and data model in enhancing vendor performance management and operational efficiencies.

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ServiceNow
Client Director
The Enterprise IT Cloud Company
Jeremy Smith

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ServiceNow - The Enterprise IT Cloud Company
To IT For IT Thru IT

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Enterprise
Department
Consumer
EntertainmentShopping Communications
Sales Finance Human Resources
Enterprise IT Infrastructure Developers
Not All Clouds Are Created Equal

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The Largest Companies in the World Rely on ServiceNow

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Service Relationship
Management
Inside and Outside the Enterprise
ERP/IT
Information Technology
IT Service
Management
IT Operations
Help
Desk
Help Desk
IT Service Management

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INFORMATION TECHNOLOGY
IT: The ‘New Manufacturing’
LEGALFINANCE FACILITIES
SALES SERVICES
HUMAN
RESOURCES
CUSTOMER
SUPPORT
MARKETING

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Executives
Requester Provider
BUSINESS
MANAGEMENT
PROCESS
AUTOMATION
RECORD
KEEPING
SERVICE
EXPERIENCE
Four Pillars of Service Relationship Management

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Requester
SERVICE CATALOG
SEARCH KNOWLEDGE
COLLABORATE
SERVICE CATALOG
SEARCH KNOWLEDGE
COLLABORATE
Provider
Executives
SERVICE RECORD
> HELP
> ORDER
> CHANGE
> INFO
SERVICE-ORIENTED
WORKFLOW
ASSIGN &
TRACK WORK
UPDATE
SERVICE STATUS
Service Relationship
Management
APPROVALS &
NOTIFICATIONS
KPI
DASHBOARDS
BUSINESS
DASHBOARDS
REPORTING
& ANALYTICS

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How We Used To Work

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What We’ve Been Doing
Emails Spreadsheets Phone Calls

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How we are going to work
CLOUD MOBILE LIGHTSPEEDGLOBAL

13. Mobile
Resource
Mgt
Security
Patch Mgt
Discovery
IT Cost
Asset
Event
Mgt
Collaboration
Planning
Governance
Vendor
Support
Reporting
Deploy
SDLC
CMDB Business intelligence
Backup
Server Monitoring
Network
Monitoring
Application
Monitoring
Authentication
ServiceProviders Line-of-Business
ServiceNow: Managing Enterprise Service Relationships
CMDB ChangeProblemRelease Incident ServiceCatalogPass Reset Work HR CaseAsset
SERVICE MANAGEMENT
OPERATIONS MANAGEMENT
Config Automation OrchestrationDiscovery Cloud Provisioning
APPLICATION DEVELOPMENT
SDLC Custom Apps ‘Citizen’
Creators
Professional
Creators
Project&PortfolioCostVendor PerformanceGovernance Analytics
BUSINESS MANAGEMENT
ENTERPRISE SERVICE MODEL
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Platform
Single architecture and single data model - Social IT  Reporting  Survey Management  Content Management System  Knowledge Management & Managed
Documents  Service Level Management  Graphical Workflow  App Creator  Team Development  Mobile – tablet & phone
ServiceNow Portfolio
Infrastructure
Applications
Resource
SDLCRelease
Incident
Problem
Change
Operational
Applications
Work
Management
Applications
Password ResetConfig / CMDB
Service Catalog HR Service
Automation
IT CostIT GRCProject Portfolio PerformanceAnalytics VendorPerformanceVendorPerformance
Asset Cloud ProvisioningDiscovery Orchestration Config. AutomationConfig. Automation
Service Automation
Platform

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Single Data Model Example: Vendor Performance Management
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Vendor
Performance
Management
Single data model provides the first truly integrated vendor performance management
Problem
Incident
Asset
Platform – Survey Management & Custom Apps
Catalog
IT Cost

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Market
Email

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