Summary mindmap about Six Sigma DMAIC process

1. IntroductionIntroductionIntroductionIntroduction
Concept of Six SigmaConcept of Six SigmaConcept of Six SigmaConcept of Six Sigma
It´s a disciplined, customer centric data driven approach.
Use statistical techniques to understand, measure and
reduce process variation with the primary goal of achieving
improvements in service quality and cost.
- Approach - Philosophy
- Vision - Tool set
- Performance metric - Discipline and attittude
Process ManagementProcess ManagementProcess ManagementProcess Management
VoC1
Process
Measurement
Roles and responsabilities
Process review
Linking and leveraging
ApproachApproachApproachApproach For process improvement DMAICDMAICDMAICDMAIC
For process and products design DMADVDMADVDMADVDMADV
Why adopting?Why adopting?Why adopting?Why adopting?
- Shared language
- Commun toolkit
- Process improvement
- Fact based decision
- Focus on the customer
Process SigmaProcess SigmaProcess SigmaProcess Sigma
Sigma represents variation in a
process relative to customer spectations
Low Sigma => 0 - 2
Middle Sigma => 2 - 4.5
High Sigma => 4.5 - 6
6 Sigma => represents 3.4 DPMO => 99.9997%2
DefineDefineDefineDefine
SIPOCSIPOCSIPOCSIPOC
Project CharterProject CharterProject CharterProject Charter
VoCVoCVoCVoC
Pareto diagram3
Affinity diagram
CTQ (Cost to Quality)
Kano
MeasureMeasureMeasureMeasure
Process analysisProcess analysisProcess analysisProcess analysis
Deployment flowcharts
Value add flow charts
Activity flowcharts
Determinating process sigmaDeterminating process sigmaDeterminating process sigmaDeterminating process sigma Process capability
Specification limits
Pattern not related to timePattern not related to timePattern not related to timePattern not related to time
Descriptive statistics (frecuency)
Pareto diagram
Stratified frecuency plots
Pattern related to timePattern related to timePattern related to timePattern related to time
Common and special cause variation
Run charts or Time plots
Time/frecuency diagrams
Data collectionData collectionData collectionData collection
Current process sigmaCurrent process sigmaCurrent process sigmaCurrent process sigma
Current process workflowCurrent process workflowCurrent process workflowCurrent process workflow
ImproveImproveImproveImprove
Generating and selecting solutionsGenerating and selecting solutionsGenerating and selecting solutionsGenerating and selecting solutions
FMEA
Priority matrix / pugh
Ideabox, analogies
Brainstorming
Implementing solutionsImplementing solutionsImplementing solutionsImplementing solutions
Gantt diagram
Change plot
Power/interest matrix
Involvement matrix
Action plan, PDCA
Evaluating resultsEvaluating resultsEvaluating resultsEvaluating resultsPareto diagrams
Time-frecuency diagrams
AnalyseAnalyseAnalyseAnalyse
Identifying potencial causeIdentifying potencial causeIdentifying potencial causeIdentifying potencial cause
Brainstorm
5 whys
Tree diagram
FMEA
Fishbone/Ishikawa
Verifying causesVerifying causesVerifying causesVerifying causesHypothesis testing
Correlations and regressions
ControlControlControlControl
StandarizationStandarizationStandarizationStandarization
Process
Training
Documentation
Process monitoring and controlProcess monitoring and controlProcess monitoring and controlProcess monitoring and control
Process management
Audit
Control charts
Communication:storyboardCommunication:storyboardCommunication:storyboardCommunication:storyboard
~ Six Sigma ~~ Six Sigma ~~ Six Sigma ~~ Six Sigma ~
4
DMAIC methodologyDMAIC methodologyDMAIC methodologyDMAIC methodology

2. Notes
1) VoC
Voice of the Customer- What the customer demand to- Customer expectations and needs
2) 6 Sigma => represents 3.4 DPMO => 99.9997%
DPMO: Defects per millions of opportunities
3) Pareto diagram
80 X 20 rule
More or less 80% of the problems are likely to be caused by 20% of the factors
4) ~ Six Sigma ~nDMAIC methodology
DMAIC is used for process improvements and problem solution
Define
Measure
Analyse
Improve
Control
DMADV is another Six Sigma methodology for process and products design
Define
Measure
Analyse
Design
Verify