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1
Wiktor Doktór – Pro Progressio, CEO
Lviv IT Arena – Lviv, October 8th, 2015
2
Market size
Services
Trends
Destinations
Salaries
3
Over 700 large companies
~200.000 employees
~20% annual growth
Over 60k businesses including
micro and SME companies
4
BPO ICT
& many many more...
•	F&A
•	Call Contact Center
•	Purchasing
•	LPO
•	KPO
•	HRO / RPO
•	others
Java
PHP
HTML
MYSQL
Linux
Perl C++
Unix
.Net
5
•	Open Source
•	Big Data
•	Cloud
•	Mobile
•	Agile
•	…
Types of projectsProjects coming from
US
Asia
WE
CEE
6
Tier 1 Tier 2 Tier 3 Tier 4
Warsaw (Warszawa) TriCity (Trójmiasto) Lublin Czestochowa (Częstochowa)
Wroclaw (Wrocław) Poznan (Poznań) Bydgoszcz Opole
Cracow (Kraków) Lodz (Łódź) Rzeszow (Rzeszów) Olsztyn
Katowice Szczecin Bialystok (Białystok)
others
Tier 1 Tier 2 Tier 3 Tier 4Tier 1 Tier 2 Tier 3 Tier 4
7
830
5000
–
8
58
ITO
12
BPO
1
HRO
21
SSC
5
R&D
0
5
10
15
20
25
30
AT
DE
DK
ES
FI
FR
IE
IN
JP
NL
NO
PL
PL/AU
SE
SG
UK
US
0
2
4
6
8
10
12
14
16
18
20
1990
1991
1994
1996
1997
1998
1999
2001
2002
2003
2004
2005
2006
2007
2008
20092010
2011
20122013
20142015
Tricity Market IT-BPO-SSC-R&D
types of services
number of new investments per year
0
10
70
1
3 3
2 2 2 2
1 1 1
4 4
72
2 3 4 5 7 8 9 11 12 15 32
the number of languages used in companies
Source: Invest in Pomerania, Design: Pro ProgressioJuly 2015
country of origin
used languagesemployment per industry
7048
ITO2000
R&D
3225
BPO
10
HRO
6189
SSC
employment
18472
100
PolishEnglishGerm
anFrench
SpanishItalianRussian
Ukrainian
HungarianCzechSlovakDutch
Portugese
Norw
egian
Sw
edishDanish
Finnish
EstonianLatvian
Lithuanian
Bulgarian
Rom
anian
Slovenian
Croatian
SerbianGreek
Turkish
Hebrew
African
Languages
Chinese
JapaneseArabic
0
5
10
15
20
90
investorsfrom
18
countries
32
languages
companies
languages
9
•	Nearshoring
•	ICT Cluster co-operation
•	Sister and daughter companies in Poland
•	EU open gate
10
•	Growth
•	New customer markets – Germany, Scandinavia
•	Robotics and automation in BPO
•	Offshoring and nearshoring opportunities
•	Knowledge sharing
11
Warsaw – Poland
www.ProProgressio.pl
www.OutsourcingPortal.pl
www.Best2Invest.org

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