Personal Information
Organization / Workplace
Toronto, Canada Area Canada
Occupation
Director, Business Service Delivery and Assurance
Industry
Telecom / Mobile
About
Directly responsible for aquistion, retention and full life cycle management of Business to Business Customers
Call Centre Director supporting B2B Customer Service, retention and Sales agents
Responsible for developing and delivering a robust customer contact operations and business development strategy to enable the business unit to achieve its growth objectives
Passionate to coach, lead and motivate a team of Managers and provide inspirational strategic/tactical direction and operational effectiveness
Develop strategies focused on customer satisfaction, employee satisfaction and exceeding all the pillars of the balanced scorecard
Foster a revenue generating culture focused on excelle...
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Personal Information
Organization / Workplace
Toronto, Canada Area Canada
Occupation
Director, Business Service Delivery and Assurance
Industry
Telecom / Mobile
About
Directly responsible for aquistion, retention and full life cycle management of Business to Business Customers
Call Centre Director supporting B2B Customer Service, retention and Sales agents
Responsible for developing and delivering a robust customer contact operations and business development strategy to enable the business unit to achieve its growth objectives
Passionate to coach, lead and motivate a team of Managers and provide inspirational strategic/tactical direction and operational effectiveness
Develop strategies focused on customer satisfaction, employee satisfaction and exceeding all the pillars of the balanced scorecard
Foster a revenue generating culture focused on excelle...